Gordie Boucher Ford Lincoln of Janesville - Service Center

It was very bad and you didn't fix my car properly. You are very bad as a service. And you are very late. You are very bad as a service. And you are very late. More

Unfortunately, my experience was disappointing. I scheduled an appointment to check two dash lights related to Traction Control and Hillstart Assist features that were triggered after a start on a I scheduled an appointment to check two dash lights related to Traction Control and Hillstart Assist features that were triggered after a start on an extremely cold morning. I also wanted an oil change and tire rotation during the visit. When I arrived before my appointment, I spoke to the first service rep that I saw and explained that I had an appointment for the above issues. I was informed that I'd have to return to the vehicle and join a line of vehicles that were being pulled through the service bay to be checked in. After pulling in, a different rep checked in my vehicle and then asked what I was in for. I explained the issues, but was surprised that this information wasn't passed on from when the appointment was made. I was asked if the vehicle would be able to be kept overnight. This surprised me, as I had made the appointment for a time that I was told was available - meaning, I would expect that the vehicle could be looked at during this period. When I replied that I hope it wouldn't need to be kept overnight, the rep stated that she had a limited number of technicians and that there may not be a guarantee that they'd get to it. I did agree that, if need be, it could be kept overnight. As the customer, however, I feel that a shortage of labor is something that should not become the customer's issue - especially if I had planned the visit in advance and in accordance to available time slots. During check-in, I also mentioned the oil change/tire rotation. The rep asked if I wanted the car washed, as this service was also included in the package - which I did. Finally, while I had arranged transportation, this was the first time that the complimentary shuttle service was mentioned. While minor, I would have been pleased to find out that this was available at the time I had made my appointment. A few hours later, I received a call that my vehicle's oil change/tire rotation had been completed and that the error codes had been checked. I was informed that the component that triggered the codes would need replacing at a cost of $3500.00. The rep expressed the potential risks of not replacing the component, but I was not willing to commit to the expense that day. I returned to pick up the vehicle and pay for the oil change/rotation. I also found that the car wash included in the service had been performed, though there was still plenty of salt visible. The greatest disappointment was felt when I scheduled a second opinion with a different service provider. They cleared out the error codes and took the vehicle for a test drive to see if they would trigger, again. They did not - and have not in the month since the service, and the features that were disabled by the dash lights function as normal. I am led to believe that the default prescription to remedy the issue was to replace the component associated with the error codes without validating if the codes were legitimate or were triggered by a hard start in extremely cold conditions. More