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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,837 Reviews
Call Service Center (608) 607-3724

1,837 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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June 20, 2024

They went over and above. Unbelievable service department very thankful for them. Very pleasant to work with More

by pecozmotorsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Jun 21, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

Helpful
June 18, 2024

THE DEALERSHIP KEPT ME INFORMED OF WHERE IN THE PROCESS OF REPAIR MY VEHICLE WAS, AND WHEN I COULD EXPECT COMPLETION. More

by Ladydi59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Shop
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Jun 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your service experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

Helpful
June 16, 2024

Quoted me $3600 just for Lead Frame replacement. I don't appreciate someone trying to weasel $400 an hour out of me. More

by tahlstrom132435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins Service Manager 608-754-5511

Helpful
June 12, 2024

Brian was great to work with. He was responsive, helpful, and knowledgeable in navigating the issues with my truck. More

by snook123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Sean Tompkins Service Manager 608-754-5511

Helpful
June 12, 2024

Bought another car from them because the service department is kind, courteous and respectful. Always easy to get in. Sales staff was absolutely great. More

by SISTERSCZECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vance
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

Helpful
June 12, 2024

Service was done as requested in a timely manner, great communication with the service writer. More

by jacktina2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

Helpful
June 08, 2024

2nd time I've used Boucher body shop - unbelievable quality, both jobs turned out great! More

by incledonjames62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia and Andy were awesome
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Jun 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Helpful
June 05, 2024

Would have preferred more options about what to do with nail in tire than what I was given. More

by carolendres55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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Jun 06, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

Helpful
June 04, 2024

So nice next day appointments. Car is running perfect now did better than any shop I’ve ever been too More

by kaioulajojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krysta Veley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Helpful
June 01, 2024

They were efficient and timely with the work on my car. . I was treated with respect. More

by LWEID1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kyle
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Jun 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

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