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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,417 Reviews

2,417 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 07, 2025

Always a great experience there. Dakota is fantastic, and everyone is super friendly. Always a great experience there. Dakota is fantastic to work with and everyone there is super fr More

by FELIXAURA
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
May 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 07, 2025

Jeff Beran is a fantastic service rep -- knowledgeable, timely, friendly, and well spoken -- he's an absolute joy to work with. More

by JeffTheRef
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 07, 2025

Friendly atmosphere, not pushy and understanding, very clean all over. I highly recomend worki g with Myrick and he was amazing! More

by HEATHERl_74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Chesebro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

May 06, 2025

Failed to tighten lug nuts after wheel rotation. I was able to undo the lug nut by hand. This could have been catastrophic for me. It's unacceptable and inexcusable to be that negligent More

by sarat.pawel
Recommend Dealer
No
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Delgado
May 06, 2025

Great service from Elisha as usual and good feedback on things to address in the future. Thank you for your service! More

by Morton22
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

May 05, 2025

good service, nice people, expensive Enjoyed the experience but wouldnt recommend for old vehicles fine More

by tmaurer987
Recommend Dealer
Yes
Employees Worked With
Alex
May 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

May 05, 2025

Quick & amazing staff Edgar went out of his way to ensure I would have a rental car when my car broke down on the interstate on a Saturday right before closing so I wouldn't have to go without a vehicle More

by 88houser
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Delgado
May 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 05, 2025

Tom Waldman did all the work, except paint and detail. The painting was done with expertise. When truck was done, it looked like a brand new truck. Looks great ?? More

by douglasjsmith121312
Recommend Dealer
Yes
Employees Worked With
Andy
May 05, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

May 04, 2025

My instructions were not followed and to make matters worse I was lied to by Edgar to my face More

by jmoralez5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

May 04, 2025

A little lack of knowledge on the product, and lots of waiting but overall a good experience. More

by TRISHJJ2
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gerber
May 04, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review, Trish! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Sean Tompkins Service Manager 608-754-5511

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