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Gordie Boucher Ford Lincoln of Janesville

Janesville, WI

4.7
3,817 Reviews
At Gordie Boucher Ford Lincoln Mazda of Janesville, our goal is to exceed your expectations at all times. The moment you walk into our showroom, which features the latest Ford Ranger, Ford Escape, Ford Edge, Ford Explorer, Ford F-150 & Super Duty, Mazda3, Mazda CX-5 & Lincoln Corsair, Lincoln Nautilus & Lincoln Aviator available, we intend to help you find a new or used car you'll love. But, our relationship doesn't end there. Once you drive your new vehicle off the lot, you want to make sure that you get as much good use of it as possible. That's where our service and repair center comes in. If you buy or lease a vehicle from us, you're getting quality maintenance with certified Ford/Mazda/Lincoln parts that are also available for purchase. Basically, you'll know your vehicle is in good hands from beginning to end. You're also in good hands with our team of Ford/Lincoln/Mazda lease or loan specialists. They take the stress out of the situation and work to make sure you have a pleasurable experience, while also meeting your financial needs. So, what's the quickest and easiest way to experience this unmatched service? Gordie Boucher Ford Lincoln Mazda of Janesville can easily be contacted online or by phone. Or, swing by and see us in person. Our showroom is conveniently housed at 2727 E US HWY 14 Janesville, WI 53545, and we're always happy to chat about new vehicles and answer any questions you might have.
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2727 US-14

Janesville, WI

53545

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Showing 3,817 reviews

January 25, 2023

My car's battery died and I had to get to work. They jumped my car so I could get to the dealership and within a half hour l had a new battery and I was on my way to work. Awesome! More

by JANMAPOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izayah Martinez
Jan 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

January 25, 2023

Great customer service and fast. Derek Butler is the easiest guy to deal with we highly recommend him. More

by BRENDADOBBRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Butler
Jan 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

January 25, 2023

Scheduled 65$ service and basically got told I needed the 119$ one instead. Very pushy. More

by Alexmcnic99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please call Sean Tompkins, Service Manager, at 608-754-5511. Thank you for your time!

January 25, 2023

Friendly staff with easy online appointment booking! Bountiful refreshments and short wait time. Would recommend getting serviced here! More

by holywarrior580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

January 25, 2023

The repair was fairly straight forward. brake sensor warning light. Dropped it off on Sunday and didn't get it back till Wed. - Dealer should have had better repair stock in inventory - More

by wyatt.warthen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review, Wyatt. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please call Sean Tompkins, Service Manager, at 608-754-5511. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 07, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Wyatt- thank you for taking the time to leave us a review. Our service manager, Sean Tompkins, has been trying to reach you with no luck. Please reach out to us at 608-754-5511 at your convenience so we can discuss your visit further. We look forward to hearing from you.

Feb 07, 2023 -

wyatt.warthen responded

I'd prefer not to discuss further. My service record is in the dealership. They need to investigate internally: - More inventory on hand for standard repairs (Brake calipers) - Staff training to insure all needed parts are identified the first time - Test drive procedures to verify a completed repair - Discount policy for slow / incomplete repairs.

January 20, 2023

The dealer was fairly fast to get deal done i was happy with that ! I almost walked out when asked for a ball park trade in value and it took to long for a simple price ! My car was new with 900 miles on More

by RONMADCITY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Stevens
Jan 20, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Logan, David, and our team, and we look forward to working with you again.

Jan 20, 2023 -

RONMADCITY responded

Thanks for the cookies and coffee mugs

January 19, 2023

In the beginning of my search for a vehicle for trade in. I was looking for a specific vehicle. Eric and i communicated through text for a week or so trying to find a good time for me to come in. Anyway Eric More

by AANDW647
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Schuhmacher
Jan 19, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 19, 2023

I believe in customer service and was treated 100% perfect. I felt very comfortable when I ordered the car, they assisted me when I picked up the car I felt like family. I am totally satisfied with th More

by bpdabuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krysta Veley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 18, 2023

Derek Butler is the best! He knows how to get people in new vehicles with no issues!! More

by jacobyjrlance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Butler
Jan 19, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

January 18, 2023

Warranty service visit. Had my new F150 in the other day for a couple of items that needed to be corrected. Tim Lewis promptly checked me in and assured me they would be tak More

by ww7327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service tech. Thomas
Jan 19, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

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