Gordie Boucher Ford Lincoln of Janesville

Amazing customer service! Answered all of my questions and I look forward to purchasing a truck in the future from Mike! Answered all of my questions and I look forward to purchasing a truck in the future from Mike! More

I love coming to the dealership. I’m always greeted with a smiley face. Everyone is very knowledgeable about the products. I’m always greeted with a smiley face. Everyone is very knowledgeable about the products. More

Scott is great. Helpful with an unusual interior trim problem. Did a great job repairing the door panel. Helpful with an unusual interior trim problem. Did a great job repairing the door panel. More

They used to do a very good job on my personal vehicle and Echo’s E450 box truck. The last appointment was for the truck—mostly basic stuff. A scheduled appointment for 11am. I had to get shuttle ride b and Echo’s E450 box truck. The last appointment was for the truck—mostly basic stuff. A scheduled appointment for 11am. I had to get shuttle ride back to my car. It should have been done late afternoon. I left a message—no call back. So I showed up in person about 4:30pm. Talked to advisor—no work was done on the truck. He said the guy that works on trucks wasn’t at work that day. So I had to drive back to Echo and the shuttle driver had to bring me back to Boucher so I could retrieve my car. A total waste of time!!!! More

Called to get price of rear camera and install was told $705.00 plus tax.After be told needed to have vehicle diagnosed the price jumped to $1250.00 . Called local dealer in Rockford was told $750.00 plu $705.00 plus tax.After be told needed to have vehicle diagnosed the price jumped to $1250.00 . Called local dealer in Rockford was told $750.00 plus tax . Something smells fishy . I'm done with Gordie Boucher . This is the last of many other issues that i have had with radio and touch screen being mis diagnosed and costing me Thousands . More

Very good service, quick check in and quick turnaround. Very impressed with professionalism, and courtesy. Very impressed with professionalism, and courtesy. More

Great selection and great customer service. This is the 2nd vehicle that my wife and I have purchased here and we'll continue to go back for the our next purchase. Joe Zipperer is a great sales This is the 2nd vehicle that my wife and I have purchased here and we'll continue to go back for the our next purchase. Joe Zipperer is a great salesman More

The service is great but the price could be easier for the veteran and seniors on a fixed budget. Thank you the veteran and seniors on a fixed budget. Thank you More

I received a text message thanking me for my recent purchase with a Liz Gruenwald signing the text message. It also stated if I had concerns or suggestions to text back. I did have a concern about the purchase with a Liz Gruenwald signing the text message. It also stated if I had concerns or suggestions to text back. I did have a concern about the maintenance package that was purchase with my vehicle. I text the number only to get no response. A simple response would have been nice rather than being ignored. Her name is tagged with Guest service experience specialist. This is not making me feel like guest service specialist. Monday morning I received a notification to give Logan a call, he was happy to assist me with my questions and concerns. Thank you for reaching out and making me feel better about entrusting my purchase through you. More

I wish to remove an earlier negative rating of Mike. He is a reasonable person and I look forward to building a positive relationship with him. He is a reasonable person and I look forward to building a positive relationship with him. More