Goodson Acura of Dallas

My son had to speak to three people before William knew exactly what to do about a battery being replaced. He was great. I also spoke with women think it her name was Josie. She was terrific. All turned ou exactly what to do about a battery being replaced. He was great. I also spoke with women think it her name was Josie. She was terrific. All turned out good. More

Grateful to be a Goodson Acura Customer Customer Service is the key reason I chose Goodson Acura to replace my 2001 Acura 3.2 CL Type S Coupe. A CLASSIC. Yesterday was my second routine main Customer Service is the key reason I chose Goodson Acura to replace my 2001 Acura 3.2 CL Type S Coupe. A CLASSIC. Yesterday was my second routine maintenance appointment at Goodson. I arrived early and was greeted promptly at 7:00 am by Khang Nguyen. He was polite, professional and efficient. Superlative service starts at the top of an organization. At Goodson, it's began Bobby Carroll with whom I communicated originally about the service of my old Acura. Thank goodness I can trust Goodson Acura with my car maintenance. More

Whenever I have called Goodson for service they are helpful and always ask if I need a loaner and usually my vehicle is ready within 24 hours. helpful and always ask if I need a loaner and usually my vehicle is ready within 24 hours. More

B1 Check Goodson Acura Drive up service. Eric Johnson took great care of me. Updated me on the progression of my service. And gave me a detailed outline of services performe Drive up service. Eric Johnson took great care of me. Updated me on the progression of my service. And gave me a detailed outline of services performed, and future services required. Highly recommend. More

Khang is great and professional at what he does. Was able to get my vehicle serviced in minimal time and available to answer all my questions. I will continue to visit this location for all my vehicle servic to get my vehicle serviced in minimal time and available to answer all my questions. I will continue to visit this location for all my vehicle services. More

Eric was my service representative, he listened very well, got a technician to test drive, problem diagnosed. Got loaner. Car fixed in 2 hours! Thanks. well, got a technician to test drive, problem diagnosed. Got loaner. Car fixed in 2 hours! Thanks. More

Efficient service. Always kept me well informed as to what was going on with my vehicle. They met the deadlines they set for themselves. Always a pleasant experience. what was going on with my vehicle. They met the deadlines they set for themselves. Always a pleasant experience. More

Quick, efficient and professional service with Kang Nguyen. Took the car for inspection and it was ready in less than half an hour. No complaints! Nguyen. Took the car for inspection and it was ready in less than half an hour. No complaints! More

Car Vandalized at Goodson As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pr As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pristine TSX with a slashed leather seat, black gunk ground into the pale leather and a waxy substance smeared all over the windows. I asked the service manager to check the security video and identify the vandal. He said, "It won't show what happened inside the car." I said, "It will show the vandal who got IN the car, and the police can investigate." He refused, falsely claiming that all the carwash guys had been with him for years and are reliable; in fact, I knew Goodson had recently replaced them with an outside contractor! He also said what happened was "normal wear and tear"!!!!! So Goodson insultingly took no responsibility for damaging my vehicle. And, since I'd purchased an extended warranty through Goodson, expecting them to do the warranty work, I now must pay a $100 deductible for each warranty service done elsewhere, which obviously is necessary to avoid further property loss. This misconduct highlights why car dealerships traditionally have sleazy reputations: Unethical practices and well-documented SEXISM. So, women: Ignore Goodson's hype - it's still 1950 at Goodson Acura! More

I have used Goodson Acura for over 7 years and they have always provided great service, at a reasonable price. They always have a loaner vehicle for me to use while my car is in the shop. if I’m in the mark always provided great service, at a reasonable price. They always have a loaner vehicle for me to use while my car is in the shop. if I’m in the market for a new Acura I will definitely buy from Goodson! More