Goodson Acura of Dallas

Great service and friendly staff. I have owned my MDX for almost 4 years and have always taken it to Goodson for maintenance. They make drop off and pick up easy for almost 4 years and have always taken it to Goodson for maintenance. They make drop off and pick up easy More

Dane was quite helpful to me today. He let me come in slightly earlier than my appointment. He got the work completed on time and then I drove away a “happy camper”!! slightly earlier than my appointment. He got the work completed on time and then I drove away a “happy camper”!! More

Where is my Wheel Lock Key? I took my new RDX in for the first A1 service. I always write the numbers on my tires so I know the rotation pattern used each time. I did receive an I took my new RDX in for the first A1 service. I always write the numbers on my tires so I know the rotation pattern used each time. I did receive an oil change, however, the tires were not rotated. On my way home I stopped at Discount Tire and they attempted to rotate the tires but could not locate the wheel lock key. It has always been in the glove compartment on all my other vehicles and I had never even checked on this new vehicle, so I was very concerned that I may never have received the key. The next morning I must admit, I was very distressed. I called Goodson and Darlene answered the call. She was so patient, I was so upset. She remained calm, focused, kind, and caring in her tone. She said she had an MDX and that they put the wheel lock in the back with the spare. She walked me through how to find the spare with such a calm, caring, somewhat humorous attitude that I felt so joyous when it was indeed in with the spare. That call went from being the worst part of my day to the best part of my week by just speaking with Darlene. Words alone cannot do justice to her ability to provide a solution and deescalate a situation. More

Our family has enjoyed our 10 year relationship with Goodson Acura because they have an amazing service team! Eric Johnson exceeded my expectations with my recent experience. The porter who brought my c Goodson Acura because they have an amazing service team! Eric Johnson exceeded my expectations with my recent experience. The porter who brought my car home to me was very personable. His name is also Eric. We are very pleased 😀 More

Outstanding service from start to finish. Dane always does an outstanding job, listening to any issues, coordinating service to address the issues, and always proactively keeps me informed. Goodson has does an outstanding job, listening to any issues, coordinating service to address the issues, and always proactively keeps me informed. Goodson has always serviced my vehicle and that is due to their outstanding dealership and the outstanding job Dane does as the representative of Goodson. Dane is the absolute best! More

Good customer service. I did not get my issue resolved but hopefully it will be taken care of in the future. Khang was very accommodating. but hopefully it will be taken care of in the future. Khang was very accommodating. More

Skip** The Goodson Acura Team is always spot on with addressing my needs. Big shout out to Dane Uter in Service... He's great!! Always a great experience a The Goodson Acura Team is always spot on with addressing my needs. Big shout out to Dane Uter in Service... He's great!! Always a great experience at Goodson Acura in Dallas. More

The Goodson Acura Service Advisor, Robert Patton, didn’t attempt to up-sell me unwanted and as yet unneeded preventative maintenance services prematurely, as is so common with service advisors at most upsca attempt to up-sell me unwanted and as yet unneeded preventative maintenance services prematurely, as is so common with service advisors at most upscale dealerships. This approach ensures my loyalty to Goodson’s. More

Persistence in Securing Coverage Under Extended Warranty My Service Advocate, Hayley, carried my flag in achieving what was due under my extended warranty for a very expensive repair. I am most grateful and My Service Advocate, Hayley, carried my flag in achieving what was due under my extended warranty for a very expensive repair. I am most grateful and stand by this dealership. More

Jaron was excellent. Knowledgeable of the service I needed, very professional and kept me updated via text (preferred) in a timely manner including before and after pictures of the work performed. Als needed, very professional and kept me updated via text (preferred) in a timely manner including before and after pictures of the work performed. Also appreciate being given a loaner on short notice. More