Goodson Acura of Dallas

We give Gavin a 10 out of 10 score on our purchase of a 2023 Acura MDX Tech package SH-AWD. 2023 Acura MDX Tech package SH-AWD. More

The car buying experience was the best and least stressful of any of my previous 12 car purchases. The entire car sales staff from Gavin - sales, Arthur - Sales Mgr and Giles - Finance Mgr; were ou stressful of any of my previous 12 car purchases. The entire car sales staff from Gavin - sales, Arthur - Sales Mgr and Giles - Finance Mgr; were outstanding in their knowledge, patience and experience. More

Good evening everything about the experience in purchasing a car was great! Courtney was amazing and great help! Thank you Courtney for making it an easy experience and not making me feel obligated purchasing a car was great! Courtney was amazing and great help! Thank you Courtney for making it an easy experience and not making me feel obligated or cheated out of money when purchasing my new car. More

Goodson Acura has never disappointed me when I’ve used them for service for my car. They are professional and courteous . Bret is an excellent Service Advisor. them for service for my car. They are professional and courteous . Bret is an excellent Service Advisor. More

Used to receive a good service but not anymore. I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor Khang is so great and helped me with those issues both the times. But my recent experience with Bobby was not so good. I have issues with my 2023 MDX Type S, 1) making high pitch whining sound above 45mph speed which is making the driving experience so irritating and uncomfortable. Bobby refused to diagnose the issue, by just test driving another car in his lot which is making same sound but not as loud as mine. Basic diagnosis was also not performed. And the GM simply said we are the middle man and could not do anything without even attempting to diagnose the issue. 2) leather on the seats are having issues. Wrinkles in multiple places where a person do not sit. I was taking a look at the pictures that were shared by the sales person prior to car delivery and I could see the wrinkles and piping not being straight. Again, Bobby simply turned me away saying those are normal. On a 75k car with just 4k miles, have wrinkles on the side thigh bolster where my log does not touch. He didn’t even try to think practically before making a statement that it is normal. Bad experiences both times. I would not recommend this dealership to any of my friends and in my community either because they are not putting minimum effort to try and diagnose the issue. Khang is a great service advisor but Bobby the service manager is simply not. More

Thank you for always taking great care of me and my RDX! !! Eric Johnson is such a pleasure to work with during the repair process!!! !! Eric Johnson is such a pleasure to work with during the repair process!!! More

Clean, concise, courteous and timely. Very pleased with the service. No issues and washed my car. Very pleased with the service. No issues and washed my car. More

I am writing to thank you for the quality of service provided by your Acura Service Department. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability provided by your Acura Service Department. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated and the way you conduct business as a whole. More

Service was great. Definitely going back. Good value for the service. I will recommend service to others. Definitely going back. Good value for the service. I will recommend service to others. More

This has been one of the best dealerships I have dealt with so far in my 63 years! From the purchase right down to the service. with so far in my 63 years! From the purchase right down to the service. More