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Goldstein Subaru
Albany, NY
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317 Reviews of Goldstein Subaru
Lori Burnell and Goldstein Subaru provided friendly, professional and prompt service. Lori even found and secured my cell phone which had fallen out of my pocket. Having no other way to reach me i could professional and prompt service. Lori even found and secured my cell phone which had fallen out of my pocket. Having no other way to reach me i could tell Lori was genuinely concerned when i called back. This is my third Subaru purchased and always serviced at Goldstein Subaru and will continue to do so. Thank you Lori Burnell and Goldstein Subaru. More
Very efficient and courteous service . A loaner was provided as my vehicle would be tied up for several hours . Very much appreciated . A loaner was provided as my vehicle would be tied up for several hours . Very much appreciated . More
After the driver assist system was corrupted on my new Forester, which created a dangerous driving environment on the highway, I called the service department and was told that the earliest I could get an Forester, which created a dangerous driving environment on the highway, I called the service department and was told that the earliest I could get an appointment was eleven days out. I asked if they could guarantee that the car would be safe to drive in for service. I was told that if I thought that the car was unsafe I should get it towed, but that the car still would't be seen for two weeks. I asked if I should go to another Subaru dealership. I was told that that would be no problem and that I should go ahead and do that if I wanted. I was told to make sure I canceled my appointment if I do so. Why should I ever buy another car from Goldsteins? More
Everything was perfect except the time I had to wait. I was told three times that the service would 90 minutes. I was out in 2 hr and 20 minutes. This is not the first time I had to wait past the t I was told three times that the service would 90 minutes. I was out in 2 hr and 20 minutes. This is not the first time I had to wait past the time given. I didn’t take a car since it was only 1 1/2 hrs. You need to not over schedule service appointments. More
This is my second Subaru… The first one the start of winter 20,000 miles. Now this one just had a flat tire that took over five hours to get to the dealership to get fixed. I had to wait overnight to pi winter 20,000 miles. Now this one just had a flat tire that took over five hours to get to the dealership to get fixed. I had to wait overnight to pick up my car because of one flat tire More