Golden State Nissan

Very good Leaf leasing experience Got a leaf from Nissan Serramonte, the car was all ready, detailed and washed and ready to be picked up. The sales agent, Claudio, also picked me up f Got a leaf from Nissan Serramonte, the car was all ready, detailed and washed and ready to be picked up. The sales agent, Claudio, also picked me up from the Bart station, and was very nice. He was also very helpful and gave a good deal, though the price could have been better since a friend of mine bought it from the same place a month ago, for a better price. Overall experience was really nice. And though it was about 50 miles away from where I live, I would go here again if I am in a market to get another car!! More

Great experience, thank you We've been shopping for a new SUV for around two weeks now, and the staff at Nissan Serramonte provided the best and most straightforward service anyo We've been shopping for a new SUV for around two weeks now, and the staff at Nissan Serramonte provided the best and most straightforward service anyone could ask for. Thank you! More

Truly a pleasure Carlos J. Reyes was truly a pleasure. He exceeded my expectations throughout the entire sales process. Thank you for providing world class service. Carlos J. Reyes was truly a pleasure. He exceeded my expectations throughout the entire sales process. Thank you for providing world class service. Thanks!d More

They sold me rusted car CAUTION: this dealer sold me 2010 a used nissan sentra, they said all used cars are inspected and certified, then I found a lot of rust under the hoo CAUTION: this dealer sold me 2010 a used nissan sentra, they said all used cars are inspected and certified, then I found a lot of rust under the hood on the car frame and under the radiator, I whent there and told them about the problem and one of tbe manager sent me to another manager, but at the end one of the salesperson told me to buy another one, because no warranties on used cars, if you look for a car Becarful THIS DEALER its very unprofessional More

Terrible horrible Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than hi Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than him. He was condescending and went as far to say that this is a million dollar car lot. At that point we got up and left. Any car lot is a million dollar car lot. Please don't was your time very disappointing and disrespectful. Was very will to buy. If I could put no star I would. More

DO NOT BUY A CAR HERE TRAP you to buy their car by promising you to install a sunroof afterwards, of course with extra payment. But the sunroof is that type which haven't b TRAP you to buy their car by promising you to install a sunroof afterwards, of course with extra payment. But the sunroof is that type which haven't been used by factory since 2015. And they never tell you about this. Is that possible they don't know the product they provide is different from factory? Combine with the response they give afterwards, the only explaination to me is they deliberately do it. And they didn't give me the manual of car yet, after I inquire again and again. They just ignore my mail and phone call. SO just let me tell you, don't deal with them. DON't pay them any money, otherwise you mean nothing to them after that. More

DO NOT BUY A CAR HERE Let me just tell everyone here. NEVER BUY a vehicle from Nissan of Serramonte in Daly City, CA. I have never in my life experienced such horrible cus Let me just tell everyone here. NEVER BUY a vehicle from Nissan of Serramonte in Daly City, CA. I have never in my life experienced such horrible customer service and blatant criminal behavior from a business in any field. The list of issues with a "certified" used vehicle I purchased from them is too long to mention. Let's just say 8 break downs in 7 months would give you an idea. How about selling a vehicle trim package that was incorrect in order to get the value increased by 2.5k. I could go on. ( battery fail, tire leak). Long story shot I will be contacting a lawyer at this point as they have offered zero assistance and avoid my attempts to call . This is after I paid over 3k for an "extended" warranty. Which I was told I could use at any location. Not accurate. Honestly every stereotype you have heard in reference to shady car sales applies in this case. Stay away at all costs. More

Waiting for the keys Terrible experience. After finally picking a car that I genuinely wanted to purchase with the help of my sales associate, John, I come to find out tha Terrible experience. After finally picking a car that I genuinely wanted to purchase with the help of my sales associate, John, I come to find out that I cannot test drive my car because they had lost the key. I waited about an hour for them to find the key but in the end they said "the key is nowhere to be found and they have to make another key". Apparently this happens often there. I agreed to come back in a couple of days to test drive the car after they make a key. I requested for two keys to be made since I wanted to buy the car. They denied my request saying that they are already spending enough money, as if it's my fault that they lost the key. Anyway, I was still interested in the car, and two days go by I didn't hear anything. I contacted my sales rep and he tells me that a manager was supposed to call me, which they never did. Every day I contacted them and I was told the key would be ready another day. Four working days later, the key was still was not made and yet no one contacts me when they told me the key would be ready that day! So I decided to call them and requested to speak to a manager. The manager never got on the phone with me but a sales associate named Sam did. Sam was an idiot, he is the reason I'm not buying the car. Also the reason, I will never shop there and I will tell all my family and friends to never go there. He treated me poorly, and acted like some big deal. He had no answers for why the key was still not made and gave me the runaround and hung up on me. Terrible service. They don't care about their customers, even when they were actually ready to buy the car, like just waiting for the car so that they could buy it! I'm in Audi of Marin now giving them more money for a better car. #yourlossnotmine More

You can't rely on their work!!!!!! After a week of replacing my transmission, my vehicle need to be brought back. Even under warrranty of parts and service . I had to take care of getti After a week of replacing my transmission, my vehicle need to be brought back. Even under warrranty of parts and service . I had to take care of getting a tow truck to bring it back to thier shop.... and not even offer a rental car...... I wish that this will reach to the new owner of this shop.... More

excellente service given by Mr. Teehankee I walked in over the weekend to look at some Titans. Claudio was an amazing sales rep. He was very knowledgeable and friendly. Not pushy but definitel I walked in over the weekend to look at some Titans. Claudio was an amazing sales rep. He was very knowledgeable and friendly. Not pushy but definitely not shy about asking for the sale. He trade my wife and I with respect and we will be be doing biz with Claudio in the very near future. I would definitely recommend him. More