Golden State Nissan

This is beyond ridiculous. Check this out. I got a letter from Nissan about a recall, asking me to bring my car to the service center for a free repair. Alright, fair enough. S Check this out. I got a letter from Nissan about a recall, asking me to bring my car to the service center for a free repair. Alright, fair enough. So, I called their service department on Monday, March 31st, spoke to a lady, and scheduled an appointment for April 2nd. Simple, right? I showed up at 11 AM, handed the guy my recall letter and car keys, and he started checking me in. For some reason, this process took about 20 minutes—no idea why, but whatever, I waited. Then, after 20 minutes, he finally comes out and says, "We don't have that part right now. We're going to order it and let you know when it arrives." Seriously??? Nissan, why on earth did you schedule and confirm my appointment if you didn’t even have the parts in stock? That’s an hour-long round trip for me, wasted time, gas, and patience, all down the drain. And hey, Nissan, since no one in your company has apparently thought of this yet, let me gift you a revolutionary business idea—for free! Ready? Try implementing a basic verification step in your scheduling process to make sure you actually have the necessary parts before confirming appointments. This can be done through software by linking your scheduling system to inventory, or, if that’s too advanced, maybe just ask someone before locking in a customer’s time. Mind-blowing, huh? No need to thank me. Honestly, I was already unimpressed with my Pathfinder, but after this, I’m done. Never buying a Nissan/Infiniti again. More

They were so nice to us and were able to make us feel like family like family More

Only Nissan Dealer that offers warranty for life! That’s priceless and their pricing is very competitive plus great customer service they treat me professionally and the GM made sure that we got app That’s priceless and their pricing is very competitive plus great customer service they treat me professionally and the GM made sure that we got approved even if our credit is not the best More

Excellent works guys - thank you Kevin and Adrian For your awesome help in getting my new car. I’ll be back for sure in two short years for another lease with you your awesome help in getting my new car. I’ll be back for sure in two short years for another lease with you More

Alfred one of the best Service manager that actually help and not rip me a new one !! Thanks golden state Nissan and Alfred !! and not rip me a new one !! Thanks golden state Nissan and Alfred !! More

Bought a new car from Adrian in Sales! He made everything very easy and applied very little pressure! Would recommend going to Golden State Nissan and buying a car from Adrian!!! He made everything very easy and applied very little pressure! Would recommend going to Golden State Nissan and buying a car from Adrian!!! More

Adrian was very helpful in the purchase of my new vehicle! He was super helpful and informative! Steve and Don his managers helped me get a good deal! vehicle! He was super helpful and informative! Steve and Don his managers helped me get a good deal! More

These guys were great! Adrian, Don, Kevin and Steve made it the best car buying experience I’ve ever had. Absolutely seamless! Adrian, Don, Kevin and Steve made it the best car buying experience I’ve ever had. Absolutely seamless! More