Glendale Chrysler Jeep Dodge Ram

Steve Hemenway was very knnowledgable about the Jeep and the buying process--would recommend him to anyone. I found the Jeep on the website and Steve's response to my questions were answered quickly. Fina the buying process--would recommend him to anyone. I found the Jeep on the website and Steve's response to my questions were answered quickly. Finance guy was just as knowledgable and also great to work with. I can't rate the quality of work because I've had no work done yet. As much as I dont like the ordeal of buying a new car in general, Steve made the experience probably as good as it can get. I'm hopeful that any repairs/warranty work will be a good experience as well. More

Steve did what other dealers couldn't do. He made it happen. He took the time and got the deal done, where 4 other dealers couldn't. happen. He took the time and got the deal done, where 4 other dealers couldn't. More

During my car buying process I was working with two Jeep dealerships: Glendale in St. Louis and Gladstone near Kansas City. After exchanging emails with Doug Wehlermann at Glendale and Jake Clark at Gladst dealerships: Glendale in St. Louis and Gladstone near Kansas City. After exchanging emails with Doug Wehlermann at Glendale and Jake Clark at Gladstone for about four days, we finally settled on an exact vehicle and deal with Glendale in St. Louis. After driving the 2+ hours to the dealership from Ft. Leonard Wood, I found out that the deal Doug and Eric made was bogus and that they wouldn't honor it. The vehicle we agreed on had 20" wheels on it...the vehicle Doug and Eric tried to sell me once we were there at the dealership had 18" wheels on it and they thought I wouldn't notice. After bringing it to their attention and explaining that the "miscommunication" was entirely on their end, they refused to honor the deal we had and put the 20" wheels back on so out of principle, attempting to renegotiate a deal wasn't happening. Eric then tried to tell me that the vehicles at Gladstone that I was comparing his at Glendale to, did not have 20" wheels - which oh by the way, they did because I bought one later that day. (Jake is awesome by the way - go give your business to Gladstone in KC) During our discussion about this "miscommunication" Doug first tried to tell me that I told him I didn't want the 20" wheels. When I reminded him what I actually told him, he then said that well I didn't say I wanted the 20" wheels. Keep in mind folks, the deal was for a specific stock number and the ONLY adjustments to the vehicle that we discussed was activating the nav system and installing a tow hitch. Bottom line, this dealership is dishonest and I'm shocked they're in business. I guess they figured if I drove all that way then I'd just fold OR more realistically, I wouldn't notice the tire swap. That's weak and insulting. I gave them an "OK" for friendliness because, yes they were adequately friendly. Unfortunately, being a liar and trying to trick customers trumps the whole friendliness thing. And no GM of Glendale, I have no reason to speak with you about my experience. If you would like to see the email conversations between Doug Wehlermann and I displaying his obvious dishonesty and evidently, his downright incompetence in basic correspondence, let me know and I would be glad to forward it to you. More

My wife and I were searching for a Jeep Compass for at least two weeks before exploring the Glendale CJD dealership and hearing from Steve Hemenway. His demeanor and product confidence gained our trust i least two weeks before exploring the Glendale CJD dealership and hearing from Steve Hemenway. His demeanor and product confidence gained our trust immediately, and within 24 hours we had a deal, the purchase was made, and we drove our 2013 Compass Jeep off the Glendale lot. It was also important to us that Steve drove his own Jeep product. That's saying a lot about Jeep, the Glendale staff, and this employee's belief and confidence in the Jeep brand. It was a pleasure meeting and working through this transaction with him. I'm a retired U.S. Marine and frankly, I hate salesmen - but Steve Hemenway didn't present himself as one. He displayed a genuine concern for what we were looking for, our price range, and found us the right Jeep. I will definitely refer friends, relatives and neighbors to Steve directly. Great Job, My Friend. John A. Lopez More

We had a great experience with shopping the lot, the test drive with our selected Jeep, updates, pricing, answering questions, new car prep and maintenance service. drive with our selected Jeep, updates, pricing, answering questions, new car prep and maintenance service. More

I bought from Royal Gate a year prior and from Jim Butler a week prior for my mother. This experience beats both of them. Cedric worked with me on quite a few emails going back and forth working out the de a week prior for my mother. This experience beats both of them. Cedric worked with me on quite a few emails going back and forth working out the details. I believe he will help me after the sale whereas the others did not. If the price is good next time, I will buy new every year or two. More

I gave each category a 5. We were very satisfied with Cedric and everything about the process. He was very friendly and helpful. I would definately recommend this dealership to others. Cedric and everything about the process. He was very friendly and helpful. I would definately recommend this dealership to others. More

Nice experience, most online - deal was done. Was a pleasure working with Jerry, nice and efficient. In the end, the deal was done as promised pleasure working with Jerry, nice and efficient. In the end, the deal was done as promised More

greeted immediately, Steve was very friendly and helpful, Jeep was delivered before the original expected date and they took care of me on short notice from me to pick up the vehicle Jeep was delivered before the original expected date and they took care of me on short notice from me to pick up the vehicle More

After being very satisfied with a vehicle purchase that I made last year, I returned to Glenadale to purchase another vehicle. Once again Cedric was a pleasure to work with! Cedric quickly located the vehi made last year, I returned to Glenadale to purchase another vehicle. Once again Cedric was a pleasure to work with! Cedric quickly located the vehicle I was looking for and arranged for the vehicle to be transferred to Glendale. Within a short amount of time we agreed on a purchase price and trade-in value. The Glenadale team made the buying process seamless and I will definately return when I am in the market to buy my next Dodge/Chrysler vehicle. More