Glen Toyota

Purchase of 2017 Toyota Corolla My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned" and we have been very satisfied with each of them. Before retiring I had commutes to and from work of 75 to 100 miles a day so we put a lot of miles on these cars. Out 3 performed excellently with routine maintenance. Our daughters also are pleased with their Toyotas. This time, we decided on a new 2017 Corolla. We first met with Steve Bawiec who took us on a test drive. He explained the new features in the '17 Corolla and answered all our questions. He was very professional and courteous. After helping us find the specific Corolla we decided to buy, we met with Mike Finn who explained the financial details. He also was courteous and professional We also met with a woman who showed my wife and me how to use the features in the car. I regret I forget her name but she was very knowledgeable, helpful and courteous to us. After being a customer of Glen Toyota for twenty years, I would go back there again the next time I need a car. More

Exceptional Service! My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer service from the start will never be forgotten. Bruce overnight-ed the part I needed, and I was provided a rental car immediately. Jason and Andrew worked tirelessly and professionally to ensure I received my repaired vehicle on time. All of their calm, patient manners were a great help to me when my frustration was at an all-time high after my car was broken into. Their knowledge of the car parts and remarkable problem-solving abilities are rare indeed. If the quality of a dealership's employees is an indication of future success, then Glen Toyota has a very bright future. I highly recommend Glen Toyota!! More

Excellent Service The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always am treated wonderfully. The service is done in a timely manner and explained fully to me. I highly recommend Glen Toyota's service department and will continue to use them as long as I own this car. More

Attentive and helpful I bought my third new vehicle from this dealership. Steve came out to meet me in the parking lot. We talked about what I was looking for and the co I bought my third new vehicle from this dealership. Steve came out to meet me in the parking lot. We talked about what I was looking for and the concerns I had. I didn't expect to purchase a car that day; I was only going in to look at two models and get some information. Steve was so patient and helpful. We test drove 4 different cars: a Camry, a Corolla and 2 Prius's. I loved my 17 1/2 year old Camry but was convinced the new ones were too big for my small garage. We test drove the Camry all the way to my house to try out the size in the garage. I wasn't comfortable with the tight fit. When I was convinced I was ready to purchase but wanted to check the garage size again with the Prius, again we drove it to my house to check it out. Steve is the most patient and helpful salesman I have ever worked with. John worked with us to get the best deal and at the very end Mike finished up the deal and worked to get it registered and insured. All in all, this was the best car purchasing experience I've ever had. More

The worst experience a young woman can ever go through. I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager w I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager was requesting him to show me on the lot, was not there. So that was annoying. Then finally we found a 2009 Nissan Altima that was for $8,000, but Steve told me it was $9,000, and he had it written down on a paper for $8,000. A little sketchy....well we test drove it and it was ok. So I later gave a check deposit for $2,000. I was at the dealer for at least 3hrs and after we negotiated a price, which I still was not pleased with, it was late and after closing time, Steve the sales guy told me I was not approved yet and wouldn't know until the next morning. So I said well give me my deposit back and I will wait until I am approved. He said the sales manager takes the checks and was gone for the night. The next day I received a call from my auto insurance telling me that someone from Glen Toyota was trying to transfer my insurance onto the used Nissan Altima but they informed them they had no authorization to do that. so I called the dealership and talked to finance manager Bob Baran and told him I was very upset that someone would over step there boundary and try to call my auto insurance without my permission, especially when I have not been approved for the vehicle at the very moment. So then I told him I wanted my deposit back and will pick my check up after work. he said ok that's fine, and will inform the other finance manager because he would be gone by 5pm. so I got there on July 19th, 2017 @6:45pm, a young African American sales guy assisted me and told the finance manager I was here to see him. I waited for about 20 minutes and no one came to assist me, so I went back to the African American sales guy and told him I needed to see someone because I had somewhere to be. He told me to go in the front and see the general sales manager Jose Cornieles. I went in to see the General Sales Manager, and told him I was upset about the call being made to my auto insurance and also that I don't think I want to go forward with the car because after 5yrs of financing an 8 yr. old vehicle, it wont be worth it so I wanted my money back and plus I still was told I wasn't approved for anything. He said he apologized for that, and that he see in the computer I was approved, and went on to try and explain how he can get me a good deal for the Nissan. I told him I wasn't interested and just wanted my money back so I can find a car of my choice. he got hostile, called me "Ignorant" TWICE and after I asked him did he call me ignorant and to give me my money back, he flat out said "No I'm not giving you nothing back." I said oh you're not going to give me my money back, he said no I'm being ignorant for not letting him explain trying to show me I'm getting a good deal on an 8yr old car. so I said I will call the police and I will get my money back. as I was exiting his office, he then said you're a disgrace, yes a disgrace to me. So I called the police unit, they came and made a report and I will be taking this matter further. No one, especially a paying customer and female should be treated in this manner because they don't want to buy a car that is not of their liking. Also, there were 2 employees in the office at the time when the general sales manager Jose Cornieles was being disrespectful to me and unbecoming of an employee; they did not intervene and stop him from bullying me. So that says a lot about this dealership. More