Glen Toyota
Fair Lawn, NJ
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4,131 Reviews of Glen Toyota
The Worst Go any where but here... took 3 hrs to process the paper work. When it was finally done was told to find my sales person so he could put the temporary Go any where but here... took 3 hrs to process the paper work. When it was finally done was told to find my sales person so he could put the temporary plates on. Sales person was no where to be found. Put the temporary plates on myself and left. This dealership is disorganized and only pleasant while making the sale... after that, be prepared to sit and wait. Can't speak to the service but the sales personnel are not professional. More
Absolutely Recommend Glen Toyota Buying a car is basically a single occurrence event, owning is ongoing. Both experiences are top notch when dealing with Glen Toyota, Not meaning to Buying a car is basically a single occurrence event, owning is ongoing. Both experiences are top notch when dealing with Glen Toyota, Not meaning to diminish my experience with the attentive sales staff who are great, but the service team is what resonates. As mentioned, once bought, living with the vehicle is another matter. Service managers Mike Elston and Jay Forkins guide a terrific service staff and modern comfortable service facility. I've been dealing with Glen Toyota for long time. I've bought and serviced my Toyota's at Glen. I could easily buy somewhere else, even buy different brand. Over the years I've owned many,.many cars, different brands, both domestic and foreign. In the end it comes down to value and ownership experience. Toyota is without question a top notch company offering great cost of ownership and resale value. Glen Toyota Service Management and their staff are what brings me back to buying Toyota's. Just great people! These folks are refection of the dealership owner, Kathrine. Highly recommend you consider Glen Toyota..... More
Great Family Atmosphere! I have been dealing with Glen Toyota since 2005 when my wife purchased a Camry to use as a vehicle for work. A year later I purchased a Sienna for the I have been dealing with Glen Toyota since 2005 when my wife purchased a Camry to use as a vehicle for work. A year later I purchased a Sienna for the same purpose, as well as to transport the members of my CYO basketball team. When my wife passed away in 2015, they were extra considerate in attending to my needs as a single widower. Unfortunately, I had an accident earlier this year; however, all of the safety devices enabled me to walk away without a scratch. When I needed to replace my vehicle, I once again was given the "concerned family" treatment that I have come to expect at Glen Toyota. Mr. Tom Distefano was able to assess my needs and financial situation to make my purchase of a new 2017 RAV4 a reality. Time and time again, I have been invited back if I had any questions about my new purchase, and the Service Department always treats the customers as if they were family relatives. I really wish I could remember the names of every Glen Toyota representative that has helped me through the years. They all deserve a pat on the back! I would highly recommend Glen Toyota to anyone interested in purchasing a new or used vehicle. Glenn A. McCarthy More
Friendly salesperson and supporting staff Good experience. My wife bought a car here too, and that was considered during our transaction. Bob was pleasant to work with, though maybe not the be Good experience. My wife bought a car here too, and that was considered during our transaction. Bob was pleasant to work with, though maybe not the best taste in cake (haha) More
Dishonest Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brak Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brake pads were down to 10%. 6 months prior and 3,000 miles ago during a service that cost $2,000 they claimed car was in perfect condition. Sensing a lack of honesty I left without performing the work. I subsequently brought it to another Toyota dealership and was told brakes were in good condition with 50% life left. Don't go there, they are dishonest. More
Great Tom was so helpful in the helping buy my first car! He was nice and made me feel comfortable in choosing the best car for me. Tom was so helpful in the helping buy my first car! He was nice and made me feel comfortable in choosing the best car for me. More
Veronica Tom Distefano was very informative and well spoken. He was friendly and answered all my questions. I would recommend him to any of my family and frien Tom Distefano was very informative and well spoken. He was friendly and answered all my questions. I would recommend him to any of my family and friends. More
Veronica Tom Distefano was very informative and well spoken. He was friendly and answered all my questions. I would recommend him to my family and friends. Tom Distefano was very informative and well spoken. He was friendly and answered all my questions. I would recommend him to my family and friends. More
Best service! It finally was time for me to buy a new car. I went to Glen Toyota and Tom Distefano assisted me. Firstly, he asked me questions and listened attentiv It finally was time for me to buy a new car. I went to Glen Toyota and Tom Distefano assisted me. Firstly, he asked me questions and listened attentively to what I was looking for. He showed me different kinds of models. Tom made me feel very comfortable. He was not an aggressive sales person like a lot of car dealers turn out to be. He was friendly, courteous, and mindful on what I needed rather than making the sale. This was great customer service! I will definitely be back to buy a 2nd car! Thank you Tom!!! More
Buying my first car I had always heard about bad experiences at dealerships. Of course, this made me very nervous about buying my first car-but i really needed one for sc I had always heard about bad experiences at dealerships. Of course, this made me very nervous about buying my first car-but i really needed one for school. I knew that I wanted a Toyota and researched the best place for me to go. I chose Glen Toyota and had the pleasure of having Tom Distefano as my salesman. I told him I was working with a tight budget and he pointed me in the direction of their certified used cars. I had been interested in hybrid vehicles for a long time, specifically the Prius. However, I thought that getting a Prius was totally out of my price range. With his help and expertise, I ended up getting a great deal on a Prius C. It's the perfect car for my hectic lifestyle of college and work. I couldn't be happier with my amazing car! I truly appreciate how Tom Distefano made my very first car buying experience a fantastic one. Thank you! More