Glen Toyota

The worst experience a young woman can ever go through. I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager w I went on July 18th, to find a vehicle within my price range. My sales guy was Steven Bawiec and at first he was ok. Every vehicle the sales manager was requesting him to show me on the lot, was not there. So that was annoying. Then finally we found a 2009 Nissan Altima that was for $8,000, but Steve told me it was $9,000, and he had it written down on a paper for $8,000. A little sketchy....well we test drove it and it was ok. So I later gave a check deposit for $2,000. I was at the dealer for at least 3hrs and after we negotiated a price, which I still was not pleased with, it was late and after closing time, Steve the sales guy told me I was not approved yet and wouldn't know until the next morning. So I said well give me my deposit back and I will wait until I am approved. He said the sales manager takes the checks and was gone for the night. The next day I received a call from my auto insurance telling me that someone from Glen Toyota was trying to transfer my insurance onto the used Nissan Altima but they informed them they had no authorization to do that. so I called the dealership and talked to finance manager Bob Baran and told him I was very upset that someone would over step there boundary and try to call my auto insurance without my permission, especially when I have not been approved for the vehicle at the very moment. So then I told him I wanted my deposit back and will pick my check up after work. he said ok that's fine, and will inform the other finance manager because he would be gone by 5pm. so I got there on July 19th, 2017 @6:45pm, a young African American sales guy assisted me and told the finance manager I was here to see him. I waited for about 20 minutes and no one came to assist me, so I went back to the African American sales guy and told him I needed to see someone because I had somewhere to be. He told me to go in the front and see the general sales manager Jose Cornieles. I went in to see the General Sales Manager, and told him I was upset about the call being made to my auto insurance and also that I don't think I want to go forward with the car because after 5yrs of financing an 8 yr. old vehicle, it wont be worth it so I wanted my money back and plus I still was told I wasn't approved for anything. He said he apologized for that, and that he see in the computer I was approved, and went on to try and explain how he can get me a good deal for the Nissan. I told him I wasn't interested and just wanted my money back so I can find a car of my choice. he got hostile, called me "Ignorant" TWICE and after I asked him did he call me ignorant and to give me my money back, he flat out said "No I'm not giving you nothing back." I said oh you're not going to give me my money back, he said no I'm being ignorant for not letting him explain trying to show me I'm getting a good deal on an 8yr old car. so I said I will call the police and I will get my money back. as I was exiting his office, he then said you're a disgrace, yes a disgrace to me. So I called the police unit, they came and made a report and I will be taking this matter further. No one, especially a paying customer and female should be treated in this manner because they don't want to buy a car that is not of their liking. Also, there were 2 employees in the office at the time when the general sales manager Jose Cornieles was being disrespectful to me and unbecoming of an employee; they did not intervene and stop him from bullying me. So that says a lot about this dealership. More

The Worst Go any where but here... took 3 hrs to process the paper work. When it was finally done was told to find my sales person so he could put the temporary Go any where but here... took 3 hrs to process the paper work. When it was finally done was told to find my sales person so he could put the temporary plates on. Sales person was no where to be found. Put the temporary plates on myself and left. This dealership is disorganized and only pleasant while making the sale... after that, be prepared to sit and wait. Can't speak to the service but the sales personnel are not professional. More

Dishonest Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brak Brought car in for a routine brake check and was told the vehicle needed $600 of work. They claimed rotors were rusty and needed replacement and brake pads were down to 10%. 6 months prior and 3,000 miles ago during a service that cost $2,000 they claimed car was in perfect condition. Sensing a lack of honesty I left without performing the work. I subsequently brought it to another Toyota dealership and was told brakes were in good condition with 50% life left. Don't go there, they are dishonest. More