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Glen Toyota
Fair Lawn, NJ
4,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,132 Reviews of Glen Toyota
February 28, 2021
Jorge was the person with the greatest impact on this buying experience. He was attentive and responsive, and took extra steps to service us as customers. After the sale, he followed me to my neighbor buying experience. He was attentive and responsive, and took extra steps to service us as customers. After the sale, he followed me to my neighborhood with the new car, since I didnt trade in the old car. More
by KEVIN.MCKELVY
Verified CustomerEmployees Worked With
Bob Baran, Jorge Prado
February 28, 2021
Agent who checked me in was very friendly and informative and even came to find me once job was complete. A rare experience in this COVID environment and even came to find me once job was complete. A rare experience in this COVID environment More
by mcriscen
Employees Worked With
Nick Lahr
February 28, 2021
We have been leasing cars from Glen Toyota for over 20 years. Their sales and service staff are very customer focused in delivering good value and good service. We just ended 2 leases and started 2 new l years. Their sales and service staff are very customer focused in delivering good value and good service. We just ended 2 leases and started 2 new leases. It was a very easy process and we are very happy with the new vehicles and the price we paid. More
by MJOUVANIS
Employees Worked With
Bob Baran, Tom Distefano
February 27, 2021
Dealership worked hard to deal with problem with engine resulting from defective manufacturing that required engine replacement at 100,000 miles. Clearly not a positive toward next car purchase. resulting from defective manufacturing that required engine replacement at 100,000 miles. Clearly not a positive toward next car purchase. More
by larry95
Employees Worked With
William Hughes, Nick Lahr
February 27, 2021
drop off the car for 10k service. car return condition was horrible. back of the car was completely dirty after dealership claimed they washed the car. Brought attention to advisor who told me that car wa was horrible. back of the car was completely dirty after dealership claimed they washed the car. Brought attention to advisor who told me that car wash brushes did get to the back of the car. The front passenger seat had grease mark all over the seat. Technician must have left it when he was replacing cabin filter. One of the lug nuts was destroyed after tires rotated for the first time. More
by ROLLER2000
Employees Worked With
William Hughes
February 27, 2021
Nice person. Service was very good and was completed in 1 hour. The waiting area is convenient, big outdoor lot . Would definitely come back for next service. hour. The waiting area is convenient, big outdoor lot . Would definitely come back for next service. More
by SVETAMOR
Employees Worked With
Ryan Christensen
February 27, 2021
Great service and nice place to visit, The environment is good and friendly staff there. I would highly recommend this place for any car/truck service. good and friendly staff there. I would highly recommend this place for any car/truck service. More
by emar83
Employees Worked With
Nick Lahr
February 23, 2021
This dealership was a mess from beginning to end. Upon arriving I’d called and asked some questions about an XSE that I’d seen on their website for a certain price. I asked was it still available , were t arriving I’d called and asked some questions about an XSE that I’d seen on their website for a certain price. I asked was it still available , were there any additional costs aside from taxes , dealer doc fees and registration and if there were any non factory parts on the car. Everything seemed to had checked out aside from the fact that Ashley , I believe her name was quoted me at a higher number assuming that I didn’t see the lower number on the site. Fast forward , I get to the dealership it look a mess. The cars are jam packed next to one another , the salesmen are chilling outside. It looks as if they’re at a bet together of some sort. I arrived with my mother and four year old daughter. As were exiting the car there are sales men outside smoking cigarettes, hookah and vape pens cursing up a storm during conversation with one another . I mean F bombs left and right. I had to ask my mother and daughter to wait inside of the car because of how disrespectful I felt they were being. they literally watched us exit the car and didn’t even attempt to stop. Anyway , I get inside where it’s not any better , the dealership looks rundown and old , the carpet looks super old , as well as the chairs. It just doesn’t look like a place I’d trust running my credit , handling my money , or anything of any importance. Still I met w a salesman who was okay. I didn’t allow him to run my credit , nor did I tell him how much I wanted to put down. I know salesmen use that as a way to gauge how much they think you should pay. Anyway , I asked for a breakdown of how much I would be paying if I put down three different amounts of money. They were all in the high fives , even though he used tier 1 credit score... and they literally negotiated NOTHING. Not on the base price , payments. Nothing. Upon sitting there speaking to the salesman there were other sales people walking past , being nosy a lady whom I’m not even sure worked there , or was just being nosy tried to explain the difference between leasing and financing to me as if 1 I didn’t know , 2. I was talking to her and 3. It was her business. SMH. Just overall a hot xxx mess. The workers there are way too lackadaisical, they don’t greet you upon entrance I’m not even sure they realize when a consumer enters because they’re all so caught up in their own conversation. Not to mention the fact that their showroom was nonexistent. I’m not sure who they’re paying for these ratings because NO. This is not it ! Upon leaving , the same sales people were outside having the same conversation as they stared at me walk back to the car. I ended up going to Hudson Toyota in Jersey City where I had a great experience from beginning to end. It gets busy , but it’s spacious , they have a lounge area , the salesmen are literally ALL personable they greet you. Their pricing wasn’t the best , but they’re willing to work with you , create budgets etc. More
by Jchanel
Employees Worked With
Johnny
February 23, 2021
Always a pleasure to work with you guys. I will always go to Glen first before any other auto service stations. Quick and friendly and won’t try to push any extra services to Glen first before any other auto service stations. Quick and friendly and won’t try to push any extra services More
by keiokubo
Employees Worked With
Tom Jacobsen, William Hughes
February 23, 2021
Everything was great with my car; just have 2 concerns.... 1- I wasn't told the Service department closes at 4pm on Saturday. 2 - My driver side door was left unlocked (didn't like that). So concerns.... 1- I wasn't told the Service department closes at 4pm on Saturday. 2 - My driver side door was left unlocked (didn't like that). So when I arrived at 4:45pm on Saturday, I was able to get a hold of someone to help me out (very nice man). More
by joshueluvsu
Employees Worked With
Nick Lahr
