Glanzmann Subaru

I shouldn't have to be writing this on Christmas Eve, but the incompetence and questionable practices of this dealership compel me to share my experience. I’m knowledgeable about cars, own an advanced OBD2 s the incompetence and questionable practices of this dealership compel me to share my experience. I’m knowledgeable about cars, own an advanced OBD2 scanner, and am an electrical engineer. On 12/09/24, I came in with a crank-no-start issue, believing it was electrical rather than what the code suggested. I showed the service agent the full scan history, which revealed engine, ABS, and transmission fault codes—information not available through a standard OBD2 scan. Despite this, the technician did minimal work and diagnosed the problem as the P0340 code. I trusted the repair and, thinking my car was being fixed, added two additional services (oil flush and injector cleaning) for $1,073.83. I received my car back on 12/10/24, that evening after taking my step-son to a local gym, while we sat in the parking lot and prepared to go home my car failed to start reliably in the cold evening. I returned the next morning, frustrated but understanding. The dealership provided a loaner car on 12/11/24, but the car was not worked on until 12/20/24, when they found two brake lights were out—something I had already observed on 12/11. They claimed the car was fine after replacing the lights and taking a test drive. I picked up the car on 12/23/2024, and the following morning CHRISTMAS EVE morning, as snow came down after I had taken my dogs for a walk at a local park my car failed to start reliably. I find it concerning that after being charged $1,073.83, followed by an additional $38, no real work was done on the car. It’s clear that the technician didn’t take my diagnostic information into account and likely didn’t perform necessary tests, as the car failed to start multiple times within 24 hours of pickup. I’m hoping to hear from a dealership manager for a full refund, as this experience has been both frustrating and ethically questionable as being charged in excess of $1,000 to have the information we provided to be completely disregarded is unbelievably disrespectful . My partner was planning to purchase multiple Subarus in the near future, as she has two teenage boys, but after this experience, we’ll be exploring other options. If the dealership wasn’t willing to address an electrical issue or work on a car over 10 years old, they should have communicated that upfront and provided a referral to a reputable mechanic. I expect to be made whole and will pursue this further. More

Andrew, Jennifer, and Megan were very friendly, helpful, and courteous towards me. They helped find the right and best vehicle for me and worked with me on financing. You have a customer for life, and I wil and courteous towards me. They helped find the right and best vehicle for me and worked with me on financing. You have a customer for life, and I will make sure to send my family and friends there and recommend them to Andrew and Megan Jennifer. More

Chris was wonderful - quick complete service took good care of my car and kept me informed care of my car and kept me informed More

I recently had service done on my Subaru Dana Aker gave exceptional service and professionalism in attending to my needs. Thanks Dana exceptional service and professionalism in attending to my needs. Thanks Dana More

Handled a post-service issue with oil change overfill and poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. poor car performance promptly and most professionally. Acknowledged the mistake and resolved within four hours. More

Purchased a 2024 Subaru Forrester last night from the Glanzmann Team. Process was smooth and accommodating in every way! Jennifer Meech was an awesome conveyor and Miles Miltenberger, our product spec Glanzmann Team. Process was smooth and accommodating in every way! Jennifer Meech was an awesome conveyor and Miles Miltenberger, our product specialist was a "Rock Star"! Thank you all! More

I really like Glanzman Subaru! I have had excellent service since I bought my car there 3years ago. Service is excellent. Lisa was stellar as my service representative on my most I have had excellent service since I bought my car there 3years ago. Service is excellent. Lisa was stellar as my service representative on my most recent visit. Keep up the good work Lisa! More

I was very nervous about the car buying process, but my experience with Jeff was awesome. He made the entire process enjoyable and was extremely helpful with information to help me make a decision, as well experience with Jeff was awesome. He made the entire process enjoyable and was extremely helpful with information to help me make a decision, as well as with the experience of valuing my trade. Jeff is top notch, and had I known how great an experience I was going to have with him, I would have gone to purchase a car much sooner. More

We had a great experience at Glanzmann and with our salesperson Ken, who was patient, knowledgeable and able to get us out of the dealership in time to pick the kids up from school. This is a really ea salesperson Ken, who was patient, knowledgeable and able to get us out of the dealership in time to pick the kids up from school. This is a really easy dealership to work with, can't say enough good things. More

1st it is spotless. Worked with John Le he was scarily knowledgeable and informed. Courteous to a fault and he listened carefully. He heard what I wanted and he was hone Worked with John Le he was scarily knowledgeable and informed. Courteous to a fault and he listened carefully. He heard what I wanted and he was honed in like a shark. I am a whisker away from buying but still need to do housekeeping. Walking out I met another gentleman salesman and after talking I discovered he was a close family friend. My Son gets his vehicles serviced there and they're impeccable . Go see John or Phil you won't be sorry. More