Dana Goodman

If you want to protect yourself from systemic bait-and-switch auto dealer scams, predatory practices, and blatant consumer fraud, avoid Glanzmann Subaru at all costs. This establishment operates bait-and-switch auto dealer scams, predatory practices, and blatant consumer fraud, avoid Glanzmann Subaru at all costs. This establishment operates with zero consumer transparency, relying on deceptive advertising, bad-faith consumer inducement, and severe gaslighting tactics to lure out-of-town buyers onto their lot under false pretenses.On Friday, August 21, I received written confirmation via text and email from Ryan K in Internet Sales confirming vehicle availability and scheduling a test drive for a Certified 2024 Subaru Outback Touring w/ Popular Package #2 AWD/4WD (VIN: 4S4BTAPC2R3147823) listed as available. To prevent falling victim to predatory dealership tactics, I called the next morning, Saturday, August 22, and spoke to salesperson Miles Miltenberger. I explicitly told him I was driving 2.5 hours—a 5-hour round trip—and that traffic might cause a delay past 1:00 PM. He re-confirmed this exact Certified 2024 Subaru Outback Touring was on the lot and assured me the delay was fine. This was a calculated, fraudulent misrepresentation designed to lock in an illegal bait-and-switch scam.I arrived at 1:40 PM after a 150-mile road trip, only to be told the vehicle was suddenly gone. The worst part of this unfair trade practice wasn't just the lie; it was their arrogant, predatory attitude. Manager Dana Goodman called me with absolute smug satisfaction, weaponizing my 40-minute traffic delay to invent a fake corporate policy. He claimed they 'had to relinquish the keys,' yet when directly pushed to comply with consumer transparency, Dana Goodman completely failed to provide a bill of sale to prove the transaction actually occurred. He fabricated a fake surgery-style appointment rule on the spot, smirking over the phone while actively trying to gaslight me into thinking I was at fault.They knew I was traveling a massive distance. Ryan K and Miles Miltenberger had my phone and email. They intentionally withheld information to execute a textbook bait-and-switch manipulation regarding this Certified 2024 Subaru Outback Touring, hoping to trap me on their lot. They wasted a full tank of gas and a complete work day with a slimy, predatory attitude, looking for a way to profit off their deception. Stay far away from Dana Goodman, Miles Miltenberger, Ryan K, and the entire dishonest operation at Glanzmann Subaru. They are malicious bottom-feeders committing clear violations of Pennsylvania consumer protection laws. More

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The personnel that I encountered for very friendly and there wasn't a pressure on me to get a vehicle which I really enjoyed because I already knew that I wanted to purchase a vehicle. I will be planning there wasn't a pressure on me to get a vehicle which I really enjoyed because I already knew that I wanted to purchase a vehicle. I will be planning to visit this dealership again if I need a new vehicle. More

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Appreciated the time and the expertise shown when explaining the instrument panel and the Crosstrek tech features. explaining the instrument panel and the Crosstrek tech features. More

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Erin Montgomery is very pleasant and incredibly knowledgeable. She helped me immensely with my Outback. One more reason to buy from Glanzman Subaru!!!! knowledgeable. She helped me immensely with my Outback. One more reason to buy from Glanzman Subaru!!!! More

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After trading in my 2009 Subaru Impreza, I found the many features of the Crosstrek both unintuitive and a little overwhelming. Erin patiently answered my many questions and then pointed out the features on features of the Crosstrek both unintuitive and a little overwhelming. Erin patiently answered my many questions and then pointed out the features on the Crosstrek that I was unaware of. I appreciated Glanzmann offering this service, I would probably never have used the many safety features on this Subaru if it were not for Erin's help. More

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Our experience with Glanzmann Subaru was exceptional from beginning to end. Purchasing a vehicle can be stressful, but the entire team made the process smooth, comfortable, and enjoyable. A special thank beginning to end. Purchasing a vehicle can be stressful, but the entire team made the process smooth, comfortable, and enjoyable. A special thank you to our sales consultant, Kimberly Barsky, who was knowledgeable, patient, and attentive throughout the process. She took the time to answer all of our questions and made sure we found the right vehicle for our needs without ever making us feel pressured. We are especially grateful to Dana Goodman, the manager, whose kindness and dedication truly made a difference. Dana went above and beyond to help us make our new car affordable and worked hard to ensure we received the best possible value. We sincerely appreciate the time and effort he invested in helping us make this purchase a reality. We would also like to recognize our tech instructor, Erin Montgomery, for providing outstanding instruction and support. Her patience and expertise made learning about all the features of our new vehicle easy and enjoyable. She took the time to ensure I felt comfortable and confident before driving away. Everyone at Glanzmann treated us with professionalism, respect, and genuine care. We highly recommend them to anyone looking for a dealership that truly puts its customers first. Thank you all for making the purchase of our new car such a positive and memorable experience! More

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Always a great experience! Everyone is super nice and always helpful. No complaints, Love Subaru! Everyone is super nice and always helpful. No complaints, Love Subaru! More

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I don’t mind giving Erin a good review but this part of the survey is a waste of my time and isn’t spent any of the customers the survey is a waste of my time and isn’t spent any of the customers More

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We were very appreciative to meet with Erin. She answered all our questions and made sure to cover all other aspects of the car we didn’t know enough to ask about. She was patient and delightful She answered all our questions and made sure to cover all other aspects of the car we didn’t know enough to ask about. She was patient and delightful. More

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Erin was very knowledgeable and helpful! She had answers for all my questions! Thank you She had answers for all my questions! Thank you More

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