Melanie Bellina

If you want to protect yourself from systemic bait-and-switch auto dealer scams, predatory practices, and blatant consumer fraud, avoid Glanzmann Subaru at all costs. This establishment operates bait-and-switch auto dealer scams, predatory practices, and blatant consumer fraud, avoid Glanzmann Subaru at all costs. This establishment operates with zero consumer transparency, relying on deceptive advertising, bad-faith consumer inducement, and severe gaslighting tactics to lure out-of-town buyers onto their lot under false pretenses.On Friday, August 21, I received written confirmation via text and email from Ryan K in Internet Sales confirming vehicle availability and scheduling a test drive for a Certified 2024 Subaru Outback Touring w/ Popular Package #2 AWD/4WD (VIN: 4S4BTAPC2R3147823) listed as available. To prevent falling victim to predatory dealership tactics, I called the next morning, Saturday, August 22, and spoke to salesperson Miles Miltenberger. I explicitly told him I was driving 2.5 hours—a 5-hour round trip—and that traffic might cause a delay past 1:00 PM. He re-confirmed this exact Certified 2024 Subaru Outback Touring was on the lot and assured me the delay was fine. This was a calculated, fraudulent misrepresentation designed to lock in an illegal bait-and-switch scam.I arrived at 1:40 PM after a 150-mile road trip, only to be told the vehicle was suddenly gone. The worst part of this unfair trade practice wasn't just the lie; it was their arrogant, predatory attitude. Manager Dana Goodman called me with absolute smug satisfaction, weaponizing my 40-minute traffic delay to invent a fake corporate policy. He claimed they 'had to relinquish the keys,' yet when directly pushed to comply with consumer transparency, Dana Goodman completely failed to provide a bill of sale to prove the transaction actually occurred. He fabricated a fake surgery-style appointment rule on the spot, smirking over the phone while actively trying to gaslight me into thinking I was at fault.They knew I was traveling a massive distance. Ryan K and Miles Miltenberger had my phone and email. They intentionally withheld information to execute a textbook bait-and-switch manipulation regarding this Certified 2024 Subaru Outback Touring, hoping to trap me on their lot. They wasted a full tank of gas and a complete work day with a slimy, predatory attitude, looking for a way to profit off their deception. Stay far away from Dana Goodman, Miles Miltenberger, Ryan K, and the entire dishonest operation at Glanzmann Subaru. They are malicious bottom-feeders committing clear violations of Pennsylvania consumer protection laws. More

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Erin was fantastic. She addressed our questions directly and demonstrated additional features and benefits that we had no idea that existed. All in all it was a pleasu She addressed our questions directly and demonstrated additional features and benefits that we had no idea that existed. All in all it was a pleasurable customer experience. More

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Great people throughout the dealership. It was a joy to work with Kim Barsky, who made sure everything was ready. Erin Montgomery answered all my car questions and got Apple Carplay set up It was a joy to work with Kim Barsky, who made sure everything was ready. Erin Montgomery answered all my car questions and got Apple Carplay set up with me. And everyone welcomed my dog. More

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