Girard Toyota

I own a 2002 Sequoia and was informed by my local dealer that I had to have my undercarriage replaced (per Toyota findings). So we scheduled an appointment for this as well as to replace my CV's and to fix that I had to have my undercarriage replaced (per Toyota findings). So we scheduled an appointment for this as well as to replace my CV's and to fix & paint a couple of rusty areas on the body. This work took about 10 days (as expected) at which time the SUV was returned to me (I was provided a Toyota loaner during this time). I am sorry to say that the quality of work was not the level I would have expected. In particular, while all the work was completed the 'finishing' touches were not. I found things loose in the front bumper (which was making an irritating sound), I found paint & sealant which had not been cleaned up, the rear bumper was loose and the mud flaps had screws which were not screwed into anything. In one case, a rust correction area was not even touched even though it was paid for! I was very disturbed by all of this. Having said this, Lenny my service representative is a true professional. He has been very responsive and has worked on my behalf to address these issues and to get things completed. He is a wonderful face to the customer, is a great listener and is not hesitant to indicate that the issue isn't related to the work completed. Having him in the position he is brings me back to Girard and makes me feel comfortable that my interest, car and investment are valued. Regards, Sean Nugent Preston, CT More

Unethical business practices. We were told upon return of truck we'd be refunded down payment. Sales man lied & manager claimed misunderstanding. Boycot Girard. Go to Lorenson truck we'd be refunded down payment. Sales man lied & manager claimed misunderstanding. Boycot Girard. Go to Lorenson More

Excellent service department. I recently purchased tires in addition to routine service and the price very competitive to local shops.The service representative "Josh" was knowledgeable and provided excelle in addition to routine service and the price very competitive to local shops.The service representative "Josh" was knowledgeable and provided excellent customer service. Service is done on time and if additional work needed, Josh contact you back and walk you through what's needed and options to go forward. More

I recently had my car serviced at Girard Toyota of New London where I had all four tires replaced and wheel realignment along with an oil change. I drive long distance and need to keep my car in top runni London where I had all four tires replaced and wheel realignment along with an oil change. I drive long distance and need to keep my car in top running order. The service was excellent. The waiting room lobby is spacious. I was informed of other routine maintenance that will need to be attendended to in the future. Thanks to JM and DM the survice consultant and certified technician. More

I had my truck serviced the first time here, I was very happy with them. I used them also because I bought a new car, not on the dealership, but on the same group (same owner) happy with them. I used them also because I bought a new car, not on the dealership, but on the same group (same owner) More

I found the vehicle I was looking for online and called this dealership to see if it was available. The sales staff were informative, articulate, and ready to do business. After looking for a long while on this dealership to see if it was available. The sales staff were informative, articulate, and ready to do business. After looking for a long while online, I determined that the overall value of what I saw advertised by Girard Toyota was my best bet. The only question I had was: Is this car as good as it looks online? I drove straight from my job on my 55 mile journey to view and drive this 2012 Prius with 20,500 miles on it. The car was in excellent condition, with the navigation and options I was looking for. I knew it was the car for me! The experience was simply pleasant, and the dealership was upscale and modern. I had the pleasure of negotiating with Bob Haley my Sales Representative and the Sales Manager/ Owner, Mark Antinino. I have never written a review for an auto that I purchased, however, the service was so remarkable that I owed this recommendation to them. I would send my mother there with confidence that they would take care of her automotive needs without reservation. I would recommend this dealership to anyone based on my experience. Good luck on your car search, this dealership has a lot of cars and most likely has something that will work for you. Happy Driving! Gordon More

My overall experience with Girard Toyota and Mr. Lenny Galante has been nothing short of outstanding! Lenny makes me feel like I am a valued customer. I would highly recommend anyone to have their vehic Galante has been nothing short of outstanding! Lenny makes me feel like I am a valued customer. I would highly recommend anyone to have their vehicle serviced at Girard Toyota in New London! More

The folks mentioned have competently taken care of my car and cheerfully dealt with me - they've gone above and beyond the call of duty every time I've visited. It's been a pleasure working with them over t and cheerfully dealt with me - they've gone above and beyond the call of duty every time I've visited. It's been a pleasure working with them over the years. More

Rose provided great communication/coordination for customer. Dave worked after closing and prior to normal service hours to complete repairs. Dealer provided shuttle service to home for customer - ve customer. Dave worked after closing and prior to normal service hours to complete repairs. Dealer provided shuttle service to home for customer - very nice - a real plus! More