Gillman Subaru North

Complete Sham from beginning to end. This is an excerpt from emails I've sent directly to multiple there with no response: The car was overpriced and ill maintained. I was told my car had This is an excerpt from emails I've sent directly to multiple there with no response: The car was overpriced and ill maintained. I was told my car had the mats, and then after my purchase was told it didn't matter that one is missing because I bought it as is. I was assured it had never been in an accident, but when I took off the temporary license plate it was clear someone had bumped into the front end breaking part of the car and the license plate frame, and in the daylight it is apparent the bumper has been replaced. I have had over $6,000 worth of work done on this car that I purchased from you outside of routine services IN ONE YEAR. The extended warranty was sold to me as "almost bumper to bumper" and it doesn't even cover the entire engine. I have a terrible interest rate because when I came in, for the second time, to purchase my car your team kept me sitting in sales for over 2 hours then the finance person explained I couldn't get a better rate because the banks had closed an hour before. When I've called your dealership literally sent me to person after person who had a full inbox and didn't answer. When it broke down and I was in another city your dealership couldn't share the information for the extended warranty I purchased a couple months beforehand. I have called dozens of times, emailed on multiple occasions, and left countless voicemails. More

Don't trust them! Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. TH Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. THOUSANDS. I bought it as-is, so they refuse to even discuss making it right, even though it broke down just two weeks after purchase. Ethically, based on my experience, the only difference between them and the lowest, sleaziest used car dealer is the fancy showroom. Trusting and buying from them was one of the worst decisions of my life. More

Terrible service from Mr Nunez. Don’t buy from them. I co-signed for my daughter and later discovered I was listed as primary buyer. Terrible service from a Mr Nunez. I would not recommend dealing with h I co-signed for my daughter and later discovered I was listed as primary buyer. Terrible service from a Mr Nunez. I would not recommend dealing with him. More

Terrible Service Ordering Online I ordered the taillight housing for my Subaru Impreza on 1/18 and didn't hear anything until 1/23, almost a week later, when they finally acknowledged I ordered the taillight housing for my Subaru Impreza on 1/18 and didn't hear anything until 1/23, almost a week later, when they finally acknowledged the order. They re-charged my card for the part + shipping for a total of 150.00, after I was already charged 150.00 when I placed the order. I called to find out why I had been double charged and the guy on the phone told me he didn't know what I was talking about and he could only see one charge. He definitely didn't care or didn't want to listen- so I cancelled the order. I called my bank and they did in fact double charge me. Not sure if it's human or system error but I wouldn't recommend ordering here. I should have listened to the other negative reviews. Lower price isn't worth it if thats the service you receive. More

Interesting Experience Buying an SUV We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no offi We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no official inspection report which was given to us to sign in finance Dept. I noted the service history did not show the chip repair that was located just under the eyesight center which showed on the windshield diagram on the inspection report. So I went out to the vehicle to look at the windshield and found another chip on the lower drivers side. I put my fingers over it and could feel the rough edge. Well it was fixed or filled; but, it is still noticeable and is still an imperfection in what was to be a certified vehicle. I am going back to the dealer to make it perfect. I was told that the windshield imperfections can interfere with the eyesight features of accuracy for blind spot detection etc. One other issue was we expected and we were told when we asked sales if the Forester had Android auto. Big mistake to ask as this can be a game of he said or did not say. So after we put all the paperwork in finance together and asked the salesman after the fact to show us the buyer checklist, and go over the specifics - guess what. There is no Android auto for maps on the 2018 Forester Premium. Well we were told we could get our money back by the used car sales manager. I feel the salesmen should tell the customers and demonstrate the options including the Navigation, and/or Apple Play or Android Auto which my experience has shown they do not know about the prior two items or don't demonstrate or say they are there and they are not. One other concern I have is the tailgate color looks like a slightly different color than the sides of the vehicle. I will have it put on a lift and checked out. This has been an exhausting ordeal. I love the 2018 Subaru Forester Premium with the 2.5 engine. I just hope that from reading a previous reviews on another sight that there wasn't an accident on this loaner we bought that was fixed and not mentioned on the Carfax and that is not the reason for somewhat of a difference in shading on the tailgate. I drove a 16 yr old car and had been looking for a year for a vehicle with something this 70 yr old grandmother and 72 yr old husband could afford, enjoy and keep without major repairs. I pray that these people are honest, God fearing people. One other thing, when I first looked in the area where the cargo would be and over the spare tire, there was a cargo net and the salesman ited it When we went to finally review the vehicle there was no net. The salesman said it was not with the vehicle to begin with. So, buyer beware and write down on the form you sign what is owed and what was told would be with the vehicle. I don't think this item cost more than $54. So .....would I recommend the salesman??? More