Gillman Subaru North

Flood car “buyer beware” Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report also said the same. After some back and forth negotiations we purchased. Millennial Salesman explained how good of deal we got and dealership made no money.... yep ok sonny. So after we get car home I have my son go to my trusted mechanic to give a sanity check. whithin 15 minutes, overwhelming evidence indicated it was a flood car. Sand and mud plus pink pellets used to deodorize flooded cars. Brought car back and GM gives check back with no resistance. Just felt like they were caught red handed. What is the 150 point inspection they are proud of? Add 151 and look for flood damage. GM said he would find a great deal for us and he never called back. Ended up buying 2018 Crosstrek from Westside Subaru. What a great experience at this dealership. First review I have ever done but felt I should. Buyer beware. More

never had a better experience They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for a Subaru More

False Advertising. Excruciating experience. Stay away! This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has giv This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people are straight up deceivers and connivers. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work, just a big tablet (in LANDSCAPE view instead of portrait, so you cannot see the top of the document). You cannot control anything: Taylor from finance just scrolls to the bottom and says "Sign here." He even warned us before we started and said "You don't want to be the first one to break this". They then give you the paperwork on a flash drive which you cannot open on your phone, so by the time you figure out that you've been screwed by their false advertising, it's too late. Every time you call, you are asked "Subaru or Acura". I tell them it's a Hyundai and they always give me an attitude. You are then transferred to someone who either has a full voice message box, or does not call you back for WEEKS. I asked Taylor from finance if the ~6000 was before or after the 2000 down payment. He said before. He either has no idea what he is doing or is a charlatan and a liar, because it was AFTER. I did NOT go in there to spend eight grand. The two people I dealt with were Taylor and Jay Ali. Upon entering the office, Taylor was complaining to us about the previous customers and had a chip on his shoulder that he was not getting the respect he deserved because his name tag said manager (his words, not mine). Every time we saw him, he seemed frustrated at his job and his smile seemed really forced. Pretty much every thing Jay has said has been incorrect. He spelt my name wrong on the paper work, even after I brought it to his attention (this mistake is now cemented in stone). He keeps saying that I'm from Long Island and I have to keep correcting him that I'm from RHODE Island. We had to correct him about the trim of the vehicle he was selling us. I told him about the Gillman Promise and he didn't seem to know what I was talking about. He told me the chat window was just a robot and so what they said did not matter. I confirmed and took a screen shot proving that the chat window is a REAL PERSON. He told me that the car couldn't have been listed for 5511 because that is not a round number; I told him that the 6006 I was charged was not a round number either, so what in the heck kind of argument is that, especially when I have a PDF download of the web site listing which was downloaded the night AFTER I had bought the car. They were listing the car for a lower price online, even AFTER selling it to me for a higher price! Now they are telling me that the extra money is because of the service they did to the vehicle. THIS IS A LIE. There were cheerios and children's toys in the back of the vehicle. Let that speak volumes about the level of service you will get with Gillman. The windshield has about five cracks in it. There is a giant dent on both sides of the vehicle. The wipers sound like Pterodactyls. The car hadn't had an oil change in 10,000 miles, and my mechanic quoted me about 700 dollars in work that will need to be done to the vehicle, not including having the transmission changed eventually because no one ever changed the fluid and now it is too late to change it because the transmission will go into shock. PS: $189 "documentary fee". At my girlfriend's work, they charge a $25 documentary fee. SCAM! If they had just put "$189 documentary fee" on the website next to the price of the vehicle, I would have closed the page and never step foot in this place. All the taxes and fees added up to $718 (no warranty). I could have bought a car for that on Craigslist! From now on, that's what I'll do. No more dealerships, ever. More

Not trustworthy and shady . Please listen everyone. Do not do business with this dealership you need to be sure they deliver on everything they promise you. I have been working o Please listen everyone. Do not do business with this dealership you need to be sure they deliver on everything they promise you. I have been working on deal.for three weeks and have made a.hour long drive to this dealership twice. After many phone calls with the sales manager Mo who would not email me any kind of actual pricing I decided to drive in a third time . I am a repeat customer to this dealership but this is the worst customer service experience I have ever experienced. On my third visit I was greeted and was told to wait and Mo also greeted me and said he was working on this deal.for me. Well I waited a hour with not one single person asking I there.was anything yhey could help.me with so I left. If you do business with them look over all numbers they try to add other fees and other hidden charges. I will never visit this location again. I also will contacting Subaru and the owner of this location to discuss their management's unprofessional practices More