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Gillman Subaru North

Houston, TX

4.3
228 Reviews

18010 Interstate 45 North

Houston, TX

77090

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228 Reviews of Gillman Subaru North

October 02, 2026

Lied to about lease mileage allowance, high pressure to trade up at oil change appt, lied to about what all was covered for the life of the lease. If I wouldn't get screwed out of & lose all my down-paymen More

by susan c
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reputation Managment
Oct 02, 2026 -

Gillman Subaru North responded

Thank you for your feedback, Susan. Here at Gillman Subaru North, our goal is to provide a positive experience for every customer. We are committed to addressing your concerns and reviewing what occurred. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Marla Cardenas mcardenas@teamgillman.com

September 19, 2026

Made a complete offer via email. Brendan told me the offer was "reasonable." So I go to the lot and i am offerred nothing near my offer, i pointed this andam told i will get me offer More

by Bm5097
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General Manager, Reputation Managment
Sep 20, 2026 -

Gillman Subaru North responded

We value hearing about your experience at our dealership. At Gillman Subaru North, our goal is to provide a positive experience for every customer. We are committed to addressing your concerns and reviewing what occurred. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. Our team hopes to hear from you soon. The Gillman Subaru North Team

Sep 22, 2026 -

Bm5097 responded

I chatted with a young woman Saturday who said a customer experience manager would be contacting me, but I have not heard anything. If I call the dealership where I had the issues, who should I ask to speak to? I do not want to talk with anyone there I already had contact with because that got me nowhere. I would rather talk to someone at the corporate office.

December 28, 2025

I was working with Nate on a used vehicle. We came to an agreement on price and he said he was sending a payment link for the down payment and Docusign for the vehicle. After a few hours and More

by CodyNicholson84
Purchase Time
Recommend Dealer
No
Employees Worked With
Nate, Reputation Managment
December 16, 2025

Representative Jackie York did an outstanding job of keeping me informed and guiding my decision making process. I trust the technical competence of the mechanics at Gillman Subaru North. More

by raymondmassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
November 29, 2025

Very enjoyable and easy experience for our car buying. Josh our salesperson was kind and knowledgeable and easy to deal with. More

by patlightfoot45
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
November 26, 2025

I had a fantastic experience buying a car from this dealership! They were incredibly helpful, especially with finding the best financing that really fit my budget. The staff is genuinely friendly and e More

by mej5workz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Daryl, Mr. Humza, Reputation Managment
November 18, 2025

Overall a very painless purchase. I have generally considered buying a new car as appealing as a root canal. Not this time. I contacted them in advance, laid out my parameters for the More

by krekirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance person did a great job as well as the salesman., Reputation Managment
November 18, 2025

This is our 3 Subaru in 5 years, each one a little better than the last. Our salesman Ahnonny was amazing, he has also been the one for all 3 Outbacks purchased. The dealership employees are always very frie More

by plrmom2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
September 28, 2025

The entire process, buying, deciding, and financing, was very smooth and professional. This is my 2nd Subaru, but our family's 10th. I did consider a few other makes/models, but I came back to Subaru for my More

by dmdehnert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick , Reputation Managment
September 22, 2025

Standard oil change and tire rotation went well. However, I believe over 1-1/2 hours with an appointment is too long. I also believe the explanation given for estimated driving miles based on am More

by Subaru Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales. Need to address website construction
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