Gillman Subaru North

Worst experience with a dealership, ever. My wife and i bought a new Subaru from them, thinking that they were a solid company. It was our first experience with owning a Subaru. We were wi My wife and i bought a new Subaru from them, thinking that they were a solid company. It was our first experience with owning a Subaru. We were with them for three years. We were loyal to them with our mileage services because in the beginning we thought that we would want to stay with Subaru for a long time, and we thought that it was a good idea to have everything done through them. We have since sold the Subaru and we went with another vehicle company all together. The experience at Gilman Subaru North made us not want to own another Subaru, ever. We used to think that Subaru was a dependable company, and we were excited to be Subaru owners at first. I have not dealt with other Subaru dealerships, but my experience with this one was the worst i have ever had. We purchased an extended warranty and service coverage that was supposed to cover service costs for up to seven years, added on the Zylon interior coating, as well as the upgraded stereo. The stereo did not really sound any different and was not that great to begin with. I could see where the Zylon was not evenly distributed on the interior of the vehicle, and they ended up saying that we had no extended warranty and never honored the service contract. On top of all of this, we have had some of the worst customer service up until we dealt with Nick in the service department. Nick is a solid person, and has been the most helpful out of the entire Subaru location. He was the only reason we went back in for anything. There was another man that worked in the service department that was condescending and rude and made us feel really uncomfortable while waiting for service a couple of times. They did not honor any warranties. I never received a quote for what they were going to cover in each "service" and they charged over one thousand dollars for the services. I used to be a Volvo owner for years. I never had to pay even close to that for any of my services, and always had great customer service. The way they make their money here is by coaxing you into buying package additions and extra coverage packages during the sale while not honoring them. I strongly do not recommend buying any vehicles from this company. More

Nothing but a headache!!! So I contacted them about a used vehicle, wanted to trade mine in.... of course they low balled me, but I was willing to play ball. Was told to put m So I contacted them about a used vehicle, wanted to trade mine in.... of course they low balled me, but I was willing to play ball. Was told to put money down to hold car cuz i live 7 hours away. I decided not to cuz they've had car for 3 months. When I showed Intrest and I sent pics of my car I never heard from them. I called them and asked what was going on... was told that car had sold. Oh well.... later that evening I get text about my trade.... so I guess didnt sell. Turned in credit app, it supposedly couldn't be opened online, was told to call in and give information over phone, and u get notifications that Gillman Subaru had already pulled my credit.... finance person couldn't find my application and have yet to hear about it. Then I get text that I need $2,000 down payment.... uhhhhh my credit application is lost according to them.... now they need $2,000. Really shady practices and no communication skills at all. Contacted general manager, Mr. Mendez, via email... never heard from him either. I will not buy from them. Glad I didnt waste a day driving over there. More

They have dishonest business practices, and are aggressive t TL;DR I will never be buying a car from them ever again (I have gotten 2 different cars from them, and convince my sister to get here 2 different Suba TL;DR I will never be buying a car from them ever again (I have gotten 2 different cars from them, and convince my sister to get here 2 different Subaru from them), or recommend anyone to buy a Subaru from them. They have dishonest business practices, and are aggressive to push into something you already informed them you do not want. They go behind your back and inspect your vehicle with out your permission. They run your credit, and will not tell you what you qualify for until you sign a paper saying your agree to a deal and then you get to talk to Financing manager to get your rates. They tell you have a VIP account, but to them it means you are a sucker who keeps coming back. Long version: Last night I went in to talk about options of buying out my 2017 Forester XT(lease). What really made me angry, was how dishonest they carry there business now. While I was reading and filling out forms , the sales rep Brandon asked to see my keys so he can verify the vin# and mileage on my car. I watched him as he goes outside looks in the window and then get inside the driver side (normal for checking vin# and milage), but then he goes back into the building (through a different door on the of the show room, farthest away from me) and comes back with another employee. Then I see them doing a walk around inspection, WHICH I DID NOT AUTHORIZED. When he finally came back to talk to me , and started to aggressively ask questions about the car like, " If I made any modifications to the car, how many miles are the brand new 4 month old tires (p.s miles do not matter its about how much treads it has left), or if I did anything to the brakes?" Then he hand me a sheet of paper with vague terms , vague monthly payments (No mention of interest rates), and saying that they are going charge me 28k for a car that these lease buyout was 23.9k. They wanted to charge me 2k(4k if I wanted them to make it a certified pre-owned car) just for buying my lease from me and then selling it back to me. 2k was for them to pretend to "service" it to make it like all the used cars they sell ie oil change, and car wash detail. And when I ask if that fee (which they were invoicing it as "accessories") would include making it a "ceritfied preowned car" the sales rep told me to that it would be another 2k. And then told me to certify the car would not be possible because I changed a few minor things (no wires were ever cut or modified), everything which I could of undone with in 30 to 45min. If i knew they were going to sneak behind my back, i would of put it back to stock before I went in. I only went there was to talk about financing options to purchase of my lease. Because the last car I did finance through them in 2015 (a Crosstrek), they were able to get me a better rate then any other finance source I had at the time. The sales rep told me he would not go talk to his supervisor to see if he can alter the terms, if I did not initial he sales sheet saying that Im going to accept the deal. Brandon started to get aggressive about suggest I should just lease another car if I want better rates, even after I told him multiple times that is not what I wanted to do. I wish I talked to my previous sell person Patrick, the 2 times I gotten cars from him (2016 Crosstrek, finance, the 2017 Forster, lease), I did not feel cheated, and always left happy in the deal we worked settled on . He treated me with respect and listen to what I was looking for. Also this review is for the service side of Gillman Subaru North. I have no issues with their service department. If your are scheduling service to be done on your Subaru, ask for Marshal the service adviser. He has been my go to guy since 2015, each time I had to get either regular maintenance or a warranty repair, on either my Crosstrek or Forester, he has gotten me taken care of and kept me informed in a quick, reasonable , and professional manner. More