Gillman Subaru North

Parts Online Terrible Service I ordered a hitch from their website. After 2 weeks of waiting and multiple emails that were NOT responded to, I was notified that my order was cance I ordered a hitch from their website. After 2 weeks of waiting and multiple emails that were NOT responded to, I was notified that my order was cancelled after during a phone call to the company. I would not recommend using the online parts store. Customer service was subpar. More

4 weeks later still waiting for my trade in check. I traded in a car with higher value than one I bought and 4 weeks later I have not received my check for trade in. Up until that I was very happy wi I traded in a car with higher value than one I bought and 4 weeks later I have not received my check for trade in. Up until that I was very happy with the dealership. More

Awni Kawar is amazing We are SOOO incredibly happy with the 2018 Subaru Legacy we purchased from Awni Kawar! He was very kind and patient with all of our children we had in We are SOOO incredibly happy with the 2018 Subaru Legacy we purchased from Awni Kawar! He was very kind and patient with all of our children we had in tow. We told him what we wanted and he knew right away what would fit our style and size. He was able to get to the budget we could afford and when we went in to do the financing, it was super fast and all electronic. No long paper signing and not a lot of paperwork to take home. The best part about it all is we were in and out within 3 hours.....that never happens! Normally its an all day event to buy a car, I will definitely be recommending Awni to everyone I know. More

Felicia was great. If you plan on stopping by this dealership, be sure you deal with Felicia Cooley; she is well informed, sincere, and will work hard to help you get wh If you plan on stopping by this dealership, be sure you deal with Felicia Cooley; she is well informed, sincere, and will work hard to help you get what you want. She provided me with simple and smooth buying experience, and it didn't take long either. 10/10 would recommend. More

Marshall Sullivan For the first time since I bought my car I can say I am happy with my Lancer. It started off loud and only got worse, to the point of having a feeling For the first time since I bought my car I can say I am happy with my Lancer. It started off loud and only got worse, to the point of having a feeling it was going to leave me stranded on the freeway. I had asked several people at the dealership WHY, from the start...and was being told that it is how Lancers are. Well, I picked it up today and drove the 45 min home with no noise what so ever, was able to keep radio at a normal level and not above 35 to drone out the noise...and had the smoothest ride in the year and a half I have had it. It was the front wheel bearings, and had obviously been bad since before I got it, and even with as happy as I am for it actually sounding like a new car I am equally disappointed, that I was even allowed to drive off not once but twice from that lot with only being told it is "normal". I now have proof that it is most definitely NOT normal...😕 Marshal Sullivan was great in making sure I was taken seriously and treated with respect. Can not say the same for Mr David who ended up finalizing the charges as Sullivan was at lunch, he tried to charge me $400+ more then I was quoted by Sullivan, when I asked about a certain car...he was rude and brisk in telling me "I don't know" and walked away from me. RUDE! More

Flood car “buyer beware” Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report also said the same. After some back and forth negotiations we purchased. Millennial Salesman explained how good of deal we got and dealership made no money.... yep ok sonny. So after we get car home I have my son go to my trusted mechanic to give a sanity check. whithin 15 minutes, overwhelming evidence indicated it was a flood car. Sand and mud plus pink pellets used to deodorize flooded cars. Brought car back and GM gives check back with no resistance. Just felt like they were caught red handed. What is the 150 point inspection they are proud of? Add 151 and look for flood damage. GM said he would find a great deal for us and he never called back. Ended up buying 2018 Crosstrek from Westside Subaru. What a great experience at this dealership. First review I have ever done but felt I should. Buyer beware. More

never had a better experience They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for a Subaru More

False Advertising. Excruciating experience. Stay away! This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has giv This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people are straight up deceivers and connivers. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work, just a big tablet (in LANDSCAPE view instead of portrait, so you cannot see the top of the document). You cannot control anything: Taylor from finance just scrolls to the bottom and says "Sign here." He even warned us before we started and said "You don't want to be the first one to break this". They then give you the paperwork on a flash drive which you cannot open on your phone, so by the time you figure out that you've been screwed by their false advertising, it's too late. Every time you call, you are asked "Subaru or Acura". I tell them it's a Hyundai and they always give me an attitude. You are then transferred to someone who either has a full voice message box, or does not call you back for WEEKS. I asked Taylor from finance if the ~6000 was before or after the 2000 down payment. He said before. He either has no idea what he is doing or is a charlatan and a liar, because it was AFTER. I did NOT go in there to spend eight grand. The two people I dealt with were Taylor and Jay Ali. Upon entering the office, Taylor was complaining to us about the previous customers and had a chip on his shoulder that he was not getting the respect he deserved because his name tag said manager (his words, not mine). Every time we saw him, he seemed frustrated at his job and his smile seemed really forced. Pretty much every thing Jay has said has been incorrect. He spelt my name wrong on the paper work, even after I brought it to his attention (this mistake is now cemented in stone). He keeps saying that I'm from Long Island and I have to keep correcting him that I'm from RHODE Island. We had to correct him about the trim of the vehicle he was selling us. I told him about the Gillman Promise and he didn't seem to know what I was talking about. He told me the chat window was just a robot and so what they said did not matter. I confirmed and took a screen shot proving that the chat window is a REAL PERSON. He told me that the car couldn't have been listed for 5511 because that is not a round number; I told him that the 6006 I was charged was not a round number either, so what in the heck kind of argument is that, especially when I have a PDF download of the web site listing which was downloaded the night AFTER I had bought the car. They were listing the car for a lower price online, even AFTER selling it to me for a higher price! Now they are telling me that the extra money is because of the service they did to the vehicle. THIS IS A LIE. There were cheerios and children's toys in the back of the vehicle. Let that speak volumes about the level of service you will get with Gillman. The windshield has about five cracks in it. There is a giant dent on both sides of the vehicle. The wipers sound like Pterodactyls. The car hadn't had an oil change in 10,000 miles, and my mechanic quoted me about 700 dollars in work that will need to be done to the vehicle, not including having the transmission changed eventually because no one ever changed the fluid and now it is too late to change it because the transmission will go into shock. PS: $189 "documentary fee". At my girlfriend's work, they charge a $25 documentary fee. SCAM! If they had just put "$189 documentary fee" on the website next to the price of the vehicle, I would have closed the page and never step foot in this place. All the taxes and fees added up to $718 (no warranty). I could have bought a car for that on Craigslist! From now on, that's what I'll do. No more dealerships, ever. More