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Giant Recreation World WG
Winter Garden, FL
72 Reviews
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72 Reviews of Giant Recreation World WG
October 23, 2017
Giant Recreation World or Giant Disappointment? Hurricane Irma devastated our house. Due to mold issues, reconstruction will take months to complete, leaving my family without a home to live in. The Hurricane Irma devastated our house. Due to mold issues, reconstruction will take months to complete, leaving my family without a home to live in. The fix? The new 2018 Coachmen Chaparral 370fl from Giant Recreation World to live in while re-construction is occurring. After graciously offering to drive the RV to my property, I accepted. It is difficult for myself to do these actions myself due to being a permanently disabled Giant Recreation World or Giant Disappointment? first responder due to injuries received on duty. However, I would have rather hired a teenager with a new permit who recognizes some aspect of humility. The driver which transported the rv to my property hit a grape fruit tree while backing the rv. The rv received some minor damage (mostly scratches) to the left front side and to be honest, I felt sorry for the driver. I even tipped him $20 for his time because accidents happen. I called Giant Recreation World and spoke with the sales manager who informed me to call the next day and talk with Dennis the General Manager. My wife spoke with Dennis concerning the damages. During their conversation my wife asked me to pick up the phone. She told me he was being condescending and demeaning to her because he could not be bothered by our situation. After an introduction I was greeted with a blatant accusation that it was my fault for allowing his driver to collide with the tree with the sarcastic remarks that closely mimicked the attitude of my teenage daughter. I immediately was put on the stand to his questioning as he tried to figure out a hole in the story for which I would be liable for his driver’s actions. At this point his nonexistent law degree ceased to be a factor and his tone became antagonistic. I tried to alleviate the tension with an apology for the frustration and how this issue could be resolved. His “solution”, was for me to drive the RV back to their location, and IF they have time, they will get to it. Apparently, the thought process was that camping outside our demolished home was more logical than trying to prioritize a paying customer with a legitimate concern. I pray that no other individuals have to go through this. We have been able to save friends who thought of retiring and purchasing an RV from Giant Recreation World as they experienced the same red flags through the dealership showroom. It should be noted that in the Better Business Bureau they are NOT accredited. Although their estimated rating shows an acceptable rating, they currently have multiple complaints that are not resolved as well as approximately ZERO positive reviews. Learn from our experience so you don’t fall into the same trap. God Bless. More
by Bliss
Employees Worked With
Dennis Charron
August 01, 2017
Over the Top excellent on every point Sales to Service Ricky in Service along with Chip were excellent in all they do, with our 5th Wheel every time we have had it in the service dept, so when we decided t Ricky in Service along with Chip were excellent in all they do, with our 5th Wheel every time we have had it in the service dept, so when we decided to buy and trade they were so helpful, great customer service in all area's. A lot of dealerships will sell you a new or used camper and then that is as far and their customer service goes and then the service dept has the "no customer service" NOT Giant Recreation World in Winter Garden, Total great experience. More
by valgal
Employees Worked With
Ron Newsome, Bill Wisniewski, Chip Bouher, Ricky Stiles
July 21, 2017
Great job getting RV ready We recently traded in our camper, that we had purchased from GRW for a new Cedar Creek fifth wheel. The deal we received was quite respectable and al We recently traded in our camper, that we had purchased from GRW for a new Cedar Creek fifth wheel. The deal we received was quite respectable and all the people involved were very friendly and professional. We thought at first we would have to return the RV after we used it for a scheduled event to have the washer/dryer installed but they managed to get it done before we picked it up. If you look online you may see RV's advertised for less, especially in neighboring states, but make sure to look closely and be sure you're comparing units with all the same options and then consider getting the unit serviced when needed. There's and old saying that says "You get what you pay for" and this definitely applies to RV's. More
by Happy Camper
Employees Worked With
Dennis Charron, Ron Newsome, Bill Wisniewski, Shane Rose, Elizabeth Hayse, Matt Gunning
July 06, 2017
rhino roof There are bubbles in the roof that will break out. There is a big gouge that was not there before that was just painted over, There are wholes in the There are bubbles in the roof that will break out. There is a big gouge that was not there before that was just painted over, There are wholes in the coating on the nose cap of the camper. I was over charged. I was quoted a price $800.00 less than I was charged. Some items on the bill were charged twice. More
by James
Employees Worked With
Chip Bouher
September 09, 2016
Outstanding performance by a very Professional crew Let me begin by saying, every situation stands on its own merits and circumstances. I telephoned the service dept. at approximately 11:30am Thursday Let me begin by saying, every situation stands on its own merits and circumstances. I telephoned the service dept. at approximately 11:30am Thursday 9/8/16 and a young man named Chip answered the call. I explained that the previous day I had hit some low branches on an overhanging tree, and knocked my roof antenna completely off. I went on to ask him if I could some how have an “unscheduled” service appointment because Iam about to travel 1200 miles north in the coming days, I can tell he sensed my urge and panic sounded tone, and he said please come in and the will get me back up and on the road in a matter of 2 hours. When I arrived I was quick to notice how organized and professional the business seemed to be, every one was dressed in company uniforms and very polite and courteous with an uplifting and positive demeanor. I felt immediately at ease about the service I was seeking. The entire staff was very kind and considerate of my situation. The service rep. who assisted me was Rick, what an outstanding representative, and truly an asset to this organization, he was so knowledgeable and patient and courteous. Also the other service Rep. Chip, as I was waiting I noticed how he took the time to help an elderly couple with some concerns’, and the way he helped them was outstandingly professional showing care and compassion to their needs, all the time answering the phone as well, good job Chip! I decided to go into the parts dept. as I stepped into the dept. I was greeted by a young lady named Elizabeth she was very helpful in answering most of my questions, I say most because the one question she was not sure of she took off to find the right answer, way to go Elizabeth, great customer service! The service technician named Jeff who was installing my antenna was one of the best well mannered and knowledgeable service Technicians I have seen in quite a while, he explained the job in great detail and assured me he would fix the problem and he did !! Way to Jeff, outstanding commitment to a job well done! Also the young service Tech man named Joe, was very helpful to me with a few Technical questions I had, way to go Joe, great job! I will be back to do future business with this organization. Thank you customer for life, Jerry Brady 2008 Cameo Carriage 5th Wheel More
by jerrybrady
Employees Worked With
Jeff,Chip, Rick, Elizabeth, Joe, Chip Bouher, Ricky Stiles, Elizabeth Hayse
August 14, 2016
Insurance Company `Mi compañia aceguradora me recomendo a GR para una reparacion en mi Silver Back RV y el servicio fue exelente muy profecional Tim y Chp cumplieron `Mi compañia aceguradora me recomendo a GR para una reparacion en mi Silver Back RV y el servicio fue exelente muy profecional Tim y Chp cumplieron con todo lo que me habian dicho en menos TIEMPO del sugerido para este trbajo v. maldonado More
by titito
Employees Worked With
Tim Burton, Chip Bouher, Terri Deitz, Elizabeth Hayse
August 05, 2016
A gift of service Outstanding. from Ricky the service rep and his thoroughness , Matt the tech who excelled at the repair, to Shane and a upgrade gift. Thank you. Outstanding. from Ricky the service rep and his thoroughness , Matt the tech who excelled at the repair, to Shane and a upgrade gift. Thank you. More
by Ned 5 e
Employees Worked With
Matt, service technician, Chip Bouher, Ricky Stiles, Shane Rose
July 29, 2016
Service on motor home They took us in where everyone else wanted two weeks. We were on the road with two dogs and a seven year old. The found the problem and then they fo They took us in where everyone else wanted two weeks. We were on the road with two dogs and a seven year old. The found the problem and then they found the part and had it done in two hours. More
by Rv2015
Employees Worked With
Jody, Tim Burton, Chip Bouher
July 21, 2016
Warranty for life xx up My service writer is Chip He has always been professional and more than helpful The entire staff there is welcoming If you are going to purchase a RV My service writer is Chip He has always been professional and more than helpful The entire staff there is welcoming If you are going to purchase a RV or if you need repair ... THIS IS the place to be Sales service and parts these folks have their More
by LouieC
Employees Worked With
Ron Newsome, Chip Bouher, Elizabeth Hayse
July 14, 2016
service Chip and tommy did an excellent job and I have dealt Chip on a number of occasions and they have always been professional. I would recommend their ser Chip and tommy did an excellent job and I have dealt Chip on a number of occasions and they have always been professional. I would recommend their service Dept. to anyone. More
by rick
Employees Worked With
Chip Bouher
