Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Giant Recreation World OB
Ormond Beach, FL
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
214 Reviews of Giant Recreation World OB
May 01, 2022
Bought our Coachman 192 RBS last June. Visited all 3 GRW's in Central FL. We have no complaints about the sales departments, as they (of course, they are selling you on an expensive toy) w Visited all 3 GRW's in Central FL. We have no complaints about the sales departments, as they (of course, they are selling you on an expensive toy) were all very helpful answering questions and listening to what we wanted. Only one dealer, had what we were looking for, it was the last one available and they had no idea when another 192RBS would be shipped to them. We tried to purchase it from that branch, but they were reluctant to let it go, or negotiate the price with us. My husband wrote a review and the owner of GRW, contacted him, had it sent to the Ormond branch, and treated us very well, during the sales process. The reason we are giving GRW, only 3 stars is because of our experiences with their service department. We have been on the road only 3 times in the past year. Each time we found issues, and of course reported it to the service department, to try to get the issues corrected. Each time, we were told the same thing...a two to three month wait just to get an appointment to have it repaired. Each time we protested explaining that we were told by the sales department that having purchased from them, we would be given priority as long as it was under warranty. This was never the case, although they did allow us to drop it off and they would work it in. Each time, they kept it a minimum of three weeks (for minor repairs, thank God!) This last time they kept it for a month and it would have been there longer if we had done what CJ, wanted us to do which was drop it off on a Friday. (Service dept. is closed on weekends). Despite the fact that they kept our RV for longer periods than what we were on the road for, they were unable to correct all the issues, and we had to readdress issues that they had previously supposedly fixed. Thank goodness we did not purchase their "lifetime" warranty, as we chose to wait and see what type of service we got during our initial year of included coverage. There are two service department people that we must recognize as being honest, and trying their best to help us. One is Julie and the other is Chris ( not the manager by the same name, although the manager was nice) Chris especially knows what he is doing and is honest which is a rarity. On one of our trips we had to pay to get a water leak under the kitchen sink fixed. Thankfully, I found the leak before it spread from under the bottom cabinet. We tried to fix it ourselves, but were unable to do so. We turned the water off, used the state parks showers and toilets that night night and the next morning we were blessed to find an honest RV repair place. (Truck and auto Clinic on Lafayette St.) They worked on the problem for two hours, having to go out for parts twice, and only charged us one hundred dollars when they could have taken us to the cleaners, being out of downers! Now that is great customer Service! GRW could take a lesson from them! At any rate, we won't be taking our 192RBS back to GRW in the future, and neither should you. We love our camper, but don't like the service department and especially that fellow who sits and handles the intake of RV's. He seems like he has an attitude if your RV actually needs repairs, and like he's doing you a favor by allowing you to bring it in and have it sit for two or three weeks till they get to it. More
by Skater3
Employees Worked With
Tom Craig
April 30, 2022
We had a great experience! Very simple process and we could not be happier with our purchase and we will be recommending! We are so excited to start traveling! Very simple process and we could not be happier with our purchase and we will be recommending! We are so excited to start traveling! More
by aweber1109
Employees Worked With
Wess , Eric Snyder
April 19, 2022
Although I found the camper at one of their satellite dealerships, they brought it up to the giant world recreation dealership in Ormond Beach for me within a couple days. Eric Snyder was extremely helpf dealerships, they brought it up to the giant world recreation dealership in Ormond Beach for me within a couple days. Eric Snyder was extremely helpful and answered so many of my questions thoroughly. Also a shout out to Tommy. The walk-through with Richard was comprehensive, thorough and relaxed. I wish I could remember the name of the service person that set up my hitch, my brakes, and assisted me with the cover for my exterior furnace outlet. He did such a good job. The handling of the Title exchange and business part of it was done by Wes. He needs to smile more. Talk of motorcycles was the only time he seem to be enjoying himself. He didn’t know his stuff. The dealership itself is clean and easily accessible for large rigs and trailers. Most dealerships aren’t as camper/parking friendly. Have done business and purchase with this company in the past and have always been pleased. Only disappointment was learning that the lifetime warranty was only effective in camper in inspected yearly at a cost of over $400. Then it covers appliances, but not roof leaks or a few of the other things I was counting on for coverage. Add an auto dealership for example, a Warranty is a Warranty and everything is covered for the duration of that warranty without extra inspections and charges. I will do business with giant recreation world in the future but I do encourage anyone basing their decision on the lifetime warranty to read the fine print. I gave it five stars only because there wasn’t a 4.5 due to costs associated with the lifetime warranty. More
by Kderickson57
Employees Worked With
Eric Snyder
March 17, 2022
Great folks to work with, very accomodating, no pressure. All went smooth and got a great % rate on financing, saved $2K on the warranty. I would buy again from these folks! Ask for Eric or Tommy. All went smooth and got a great % rate on financing, saved $2K on the warranty. I would buy again from these folks! Ask for Eric or Tommy. More
by The KGB
Employees Worked With
Eric Snyder, Tom Craig
February 05, 2022
The entire staff was so pleasant and accommodating. Albert was fantastic and Wes was a pleasure. Richard did such a great job of walking us around and helping us with our new toy. Thanks so much. Albert was fantastic and Wes was a pleasure. Richard did such a great job of walking us around and helping us with our new toy. Thanks so much. More
by tablemezajr
Employees Worked With
Albert Bensink, Dennis Miller
November 21, 2021
All the staff were great. Dennis and Brad treated us like family and were very accommodating. Drove all the way from Indiana to purchase our new motor home. Definitely recommend from a service and sales pers family and were very accommodating. Drove all the way from Indiana to purchase our new motor home. Definitely recommend from a service and sales perspective. Chris and his staff from service department were very attentive for a couple of items we needed switched from our old motor home to the new one. Well worth the drive to purchase what we wanted. Dennis and Brad did a fantastic job making all the pre-arrangements In advance. Wes had all the paperwork ready for us to sign when we arrived. More
by Mlong7894
Employees Worked With
Dennis Miller, Christopher Crisalli, William Sweat
November 05, 2021
I was trying to get my husband to join in the venture of becoming RV owners when Jay reached out to me, I told him he had to WOW my husband in order for him to say YES to an RV. Jay did an outstanding job. becoming RV owners when Jay reached out to me, I told him he had to WOW my husband in order for him to say YES to an RV. Jay did an outstanding job. My husband was WOWED from the 1st RV we saw to the last one (we saw about 5). He took his time and was very knowledgeable and patient as we had our 2 year old granddaughter with us that day. kudos to Giant Recreation World and Jay! More
by Blanca Thomas
Employees Worked With
Jay Edwards
September 27, 2021
Very friendly staff, clean and organized. The salesperson was professional and helpful. They offer a warranty for life which I found an important component into buying from them was professional and helpful. They offer a warranty for life which I found an important component into buying from them More
by Enter a 29S
Employees Worked With
Brad was a very insightful sales associate., Dennis Miller
June 15, 2021
I had multiple tires blow out that did damage to my camper. I took it Giant for an estimate to repair to send to the tire manufacture and get needed repairs so I could at least use the camper. Chip too camper. I took it Giant for an estimate to repair to send to the tire manufacture and get needed repairs so I could at least use the camper. Chip took pictures and created a file, he said he would write up an estimate and get it out early the next week and would carbon copy me on the email. He also said he could get me back on the road if he couldn't complete everything because I have reservations in July. I didn't see an email even after waiting a couple of extra days, so I called CHIP and he said almost exactly the same thing. So here I am still waiting, no estimate, no repair. Do yourself a favor, don't waste your time at Giant rv. More
by Larryglennie
Employees Worked With
Chip Bouher
