Giant Recreation World OB
Ormond Beach, FL
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214 Reviews of Giant Recreation World OB
Horrendous by service dept., but Outstanding by Doug Rogers Doug was fantastic and I give him 5 stars for courtesy, professionalism and caring. He appears to me to be the only one in service that knows what he Doug was fantastic and I give him 5 stars for courtesy, professionalism and caring. He appears to me to be the only one in service that knows what he is doing .... thank you DOUG for all of your help and professionalism!!! They dropped the ball big time. Here’s the timeline: Several weeks ago visited to get numerous interior things repaired but also fix the auto awning that was supposed to be new like the $91,000 RV BUT somehow awning got destroyed - an awning that was already not working so a new one had to be ordered; then after two trips advising me it was in store and ready to be installed - wrong - drove all the way there NO part! Two trips - two disasters ... what ever happened to “attention to detail???” First time I drove all the way from Pensacola!!! Totally disappointed for a vehicle I had saved for most of my life. In the end when Doug discovered what happened he did his best to get things “squared away.” Can’t temember all the other names in service - don’t want to. Plus, when I first purchased vehicle back in late June finance guy convinced me to finance it when I had cash to pay it off. Bad decision on my part. I guess all I guys get a cut of the 💰💰💰if it’s financed. Finance guy said I could, and I quote, “pay it off in Three months, “ if I I change my mind. Well he lied. 30 days later called bank they said NO without a penalty of almost $300 bucks, strike one!! What a boondoggle!!! So I got penalized for paying off a $91,000 loan in 30 days after being lied to. Thanks finance dude!!! Sleep well at night?? That was the worse lie I’ve ever got from a vehicle dealer!! If I could do it all over again I would go elsewhere - maybe A dealer in Alaska?? Last but not least again: THANK YOU DOUG!!! Keep up your professionalism and courtesy!! More
My rental consultant ( Brandon Syme) Brandon was extremely helpful. He went through the rental process with me, gave me a tour of the RV and even re-explained everything when my wife came Brandon was extremely helpful. He went through the rental process with me, gave me a tour of the RV and even re-explained everything when my wife came by. We had never rented an RV before and had always wanted to give it a try. My wife and two kids loved the experience and it was truly fun. Brandon made himself available during the trip in the event we had any hiccups and he was very attentive. We will rent again. Thank you Brandon!!! More
Gator vs Aggie Tailgate weekend We rented a 32 ft RV for the game. 2 families of 4 shared this RV. There was plenty of room for sleeping and everyone was very happy with the experi We rented a 32 ft RV for the game. 2 families of 4 shared this RV. There was plenty of room for sleeping and everyone was very happy with the experience. The drive up to Gainesville was a fun experience for the kids. Brandon and Wendy were a great help. Brandon helped us become very familiar with the unit. We'd like to thank Eric for setting us up with the rental department. Great staff all around. The entire experience was wonderful. We will definitely do this again. Thank you, Sherman and Beeman families More
The staff appreciates you business and works hard to keep it The dealer went to great lengths to resolve warranty repairs with Forest River. My purchase of a 2017 Pursuit MH was turning into a nightmare due to F The dealer went to great lengths to resolve warranty repairs with Forest River. My purchase of a 2017 Pursuit MH was turning into a nightmare due to Forest Rivers dragging it's feet to resolve many issues. They took forever to approve items for replacement or repair. The dealer stepped up and pushed through to get all things taken care of. Albeit it took seven months to finally be made whole. Phil, Tim, Brad, Kevin, Dan and all the rest fought a great battle for me. This was my third purchase from this dealership. I never hesitate to recommend it to anyone who asks. Forest River on the other hand is the worse company I have ever dealt with. Thank goodness this dealership takes care of it's customers! More
Relaxed and in tune! My first encounter was with Joe Andrick. From the minute he spoke to me he understood that I was serious about purchasing a motor home. Joe was courte My first encounter was with Joe Andrick. From the minute he spoke to me he understood that I was serious about purchasing a motor home. Joe was courteous and thorough. He answered any and all of my questions. I decided on my choice of motor home pretty quickly. Joe sat down with me and once again made my decision pretty easy. Once a decision was made as to which motor home I had chosen, it was time to get it ready to drive away. My next encounter would be with Doug Rogers. Doug is a very thorough person to walk you through the many facets of the motor home I had chosen. He was excellent. Doug answered every question I asked without any stumbling. He did not rush me, nor did he make me feel like a “first time motor home buyer”. Thanks to everyone who made this experience pleasant. More
Gail and Petes Escape Module We met Joe At the dealership and he was great. Showed us just what we wanted to see and did not try to pressure us. Did a great job of explaining. We met Joe At the dealership and he was great. Showed us just what we wanted to see and did not try to pressure us. Did a great job of explaining. More
Love my Pursuit MH Friendly no pressure shopping of every type RV. All employees encountered seem to genuinely enjoy working at this dealership and with each other. Know Friendly no pressure shopping of every type RV. All employees encountered seem to genuinely enjoy working at this dealership and with each other. Knowledgeable staff willing to spend time necessary to help customer make informed choice. More
Great Service I want to say that the no pressure sales team did an outstanding job! In particular my salesperson Jerry. In addition Doug did an excellent job answer I want to say that the no pressure sales team did an outstanding job! In particular my salesperson Jerry. In addition Doug did an excellent job answering all my questions. Without a doubt they are a very professional team! More
Best buying experience. Doug was very helpful in showing us the ropes and the recommendations. They have a very friendly staff and good customer service. You don't get this Doug was very helpful in showing us the ropes and the recommendations. They have a very friendly staff and good customer service. You don't get this kind of customer care just anywhere. More
Doug Rogers saved the deal from going South The walk thru with Doug was very good. He was very detailed with explaining the unit and very knowledgeable. He was a pleasure to work with. We were The walk thru with Doug was very good. He was very detailed with explaining the unit and very knowledgeable. He was a pleasure to work with. We were buyers that live 4 hours away and the unit had not been properly inspected prior to our arrival. The A/C was not working right, we had blinds and light bulbs missing, Not to mention once we arrived back at home we noticed the 2 XLR Thunderbolt chairs that I believe we should have received per the owners manual were not in our unit. More