Germain Lexus of Easton

Great customer service!!! I even had to fax something for work and they did this while I waited. I will come back here for sure. for work and they did this while I waited. I will come back here for sure. More

We went to Lexus of Easton to buy our first Lexus SUV. We had been looking at RX 350's for 3 or 4 months and decided the time was right to buy. We stopped at Lexus of Easton to check out a car that was l We had been looking at RX 350's for 3 or 4 months and decided the time was right to buy. We stopped at Lexus of Easton to check out a car that was listed on their website. Erika met us outside and said that the original car had been sold but would we like to look at another one. She walked us through the entire car and what everything did and how to operate it. We decided to wait on that car and kept looking. Erika continuously stayed in contact with us the entire time. She let us know that they had a car coming in that was the exact car we wanted. After looking at 3 other vehicles at other dealerships (with far inferior customer service), we decided to put a down payment on the car that was coming in. We were so impressed with Erika and trusted her so much that we bought the car without having seen it. She has continued to stay in touch and make sure we are completely happy. The only negative is that she would not budge on the price at all, which was at the top of our price range. Other than that, she was fantastic!! More

I had been searching for a newer RX hybrid for several months when one became available at Germain Lexus. I found the vehicle online and called to inquire. Preston gave me prompt, complete information abo months when one became available at Germain Lexus. I found the vehicle online and called to inquire. Preston gave me prompt, complete information about the car, and although it had fewer miles and more features than the other RXs I had found, Germain offered it at a lower price. They also were willing to pay considerably more for my trade-in RX than other dealerships I visited. Although the dealership was more than 200 miles from my home, I traveled to Easton to make the purchase. Upon arrival, Preston, Ted (the preowned Lexus general manager), and the rest of the staff could not have been more friendly and helpful, and the transaction went quickly and smoothly. In fact, after arriving we learned that the RX we brought to trade had incurred significant damage in an accident with the previous owner. I am confident that any other dealership would have lowered the trade-in offer upon learning this, but they did not. I would absolutely make the drive to do business with this exceptional dealership again. More

My wife Cathy and I had a very enjoyable experience on Thursday 4/21 when we purchased our 1999 LS400 from Germain Lexus of Columbus OH. We live in Clover S. C. which is ~ 480 miles from Germain Lexus. Th Thursday 4/21 when we purchased our 1999 LS400 from Germain Lexus of Columbus OH. We live in Clover S. C. which is ~ 480 miles from Germain Lexus. The previous Saturday I was looking at LS 400's on the internet and saw this car that appeared to be to good to be true. My wife and I have owned a 1999 LS 400 for a little over 8 years now and it has been by far the best car we have ever owned.We were in the market for a 2008 LS460 but had just recently decided if we could locate a 1999 LS400 with low miles we might opt to save some money. The car we purchased from Germain Lexus is a gold 1999 LS400 with 25,309 miles. This is crazy. I thought the miles might be a printing error. It was the real deal. I ask the salesman Mr. Caleb Rich to be my eyes and call me from his cell phone and tell me every blemish the car had. He took his time and looked at every inch of the car and provided an honest assessment. We purchased the car over the phone on that Saturday and flew to Columbus OH. the following Thursday to sign the papers, pick the car up and drive it back to Clover South Carolina. Mr. Caleb Rich met us at the airport and drove us to the dealership. Caleb and others at the dealership were very friendly and profesional. It was a great car buying experience. The car is almost identicle to the one we have owned for 8 years that now has 237,000 miles on it and runs better than some new cars. Steve and Cathy Ferrell More

Preston Hutchins is the man! His enthusiasm and personal attention made my purchase an enjoyable one!! I really appreciated the quick follow up the following day! Hats off to the entire staff at Germain attention made my purchase an enjoyable one!! I really appreciated the quick follow up the following day! Hats off to the entire staff at Germain Lexus of Easton. A job well done! I would highly recommend your dealership to any buyer "in pusuit of perfection"!! MR6 More

Preston has fantastic follow-through: he kept in touch with me before and after the sale of my car to make sure I was happy with my purchase. I was particularly impressed with the time he took to make su with me before and after the sale of my car to make sure I was happy with my purchase. I was particularly impressed with the time he took to make sure the car was just right, especially after I agreed to buy it. He made sure I understood how to use all the features and that all details were in place (floor mats, removing a smudge of dirt, etc) so there would be no surprises. Looking forward to working with him in the future! More

I had a wonderful experience at Lexus at Easton and Erika Lee did a great job finding the right can for me. I had several options to choose from and at no time did I feel presured. I would recommend Erika Lee did a great job finding the right can for me. I had several options to choose from and at no time did I feel presured. I would recommend Erika and Lexus of Easton to anyone who was looking for a new or used car. More

Preston was a joy to work with. He was prepared and positive, yet not high pressure. We had a specific car we were driving to Columbus to look at, and he had is ready, along with all the research need positive, yet not high pressure. We had a specific car we were driving to Columbus to look at, and he had is ready, along with all the research needed to make us feel comfortable with the deal. It was a very enjoyable experience. Our friends suggested we work with him and it was worth the drive to Columbus. More

Preston was very helpful. I did not feel pressured at any time. He answered my many questions promptly and when he did not know he found the answer for me. He went out of his way to be very helpful. H any time. He answered my many questions promptly and when he did not know he found the answer for me. He went out of his way to be very helpful. He adapted as I changed my mind. I would certainly use him again. One beautiful thing I will always remember is that before I drove out off the dealership floor with my beautiful new Lexus he stopped, held my hand and said a prayer asking God to bless the car and everyone who drives in it. I felt he really cared about serving me well. More

Ralph and Matt were great to work with. They made you feel special and talked about the Lexus customer experience and how they wanted to have a long-term business relationship. Ralph and Matt went out of feel special and talked about the Lexus customer experience and how they wanted to have a long-term business relationship. Ralph and Matt went out of there way to make sure I was satisfied. I will recommend Lexus, Lexus of Easton, Ralph and Matt to all my family and friends. More