Germain Honda of Surprise

Awesome experience, dealership staff was very attentive to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! More

I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More

RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 an honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again. More

Awful Dealership Read their mission statement - they do the exact opposite. Just like any other dealership experience, but worse. Employees are extremely unprofessiona Read their mission statement - they do the exact opposite. Just like any other dealership experience, but worse. Employees are extremely unprofessional. Read fine print carefully. More

Very good experience Troy worked with us he was patient and friendly. Very happy with our choice. All employees were helpful. The building was very clean, and nicely laid Troy worked with us he was patient and friendly. Very happy with our choice. All employees were helpful. The building was very clean, and nicely laid out. Over all a very good experience. More

service seems to be great david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see abo david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see about a new car. i argued for 2 hours back and forth. i got to service to pay for my oil change and david some how talked to them and i got the deal i wanted. after walking away twice! More

Can you spell mysogyny? Stupid, disrespectful, angry, argumentative, dumb, defensive, can't add, refusing to provide basic information, unaware of basic business practices, s Stupid, disrespectful, angry, argumentative, dumb, defensive, can't add, refusing to provide basic information, unaware of basic business practices, suggesting a price and then withdrawing it, can't even find the internet-advertised vehicle... More

This dealership does not respect other people's time or commitments. Watch out and know that even if you have a time scheduled with them to view a car they will NOT honor that. They only care about sellin commitments. Watch out and know that even if you have a time scheduled with them to view a car they will NOT honor that. They only care about selling the car to the first person. Spoke with their manager and he agreed that their "appointments dont mean anything other then a time reserved" poor service! More

Severely Disappointed I went into Surprise Honda with cash to purchase a new vehicle. I told the salesman exactly what I needed (AWD, Leather seats, Dark interior) and had I went into Surprise Honda with cash to purchase a new vehicle. I told the salesman exactly what I needed (AWD, Leather seats, Dark interior) and had already done my research. They only had 2 vehicles on the lot that met my criteria. I test drove a vehicle, left because they were playing the numbers game, and came back when the salesman called me with a number that I was willing to pay. When I came back, they made me fill out loan paperwork, even though I offered to come back the next day with a cashier's check. Then, when I got home, I discovered that they sold me a 2WD instead of the AWD! I called to allow the GM the opportunity to fix his salesman's error and he told me that the salesman "could not recall what I asked for". When I told him that if he could not help me I would have to figure something else out, he hung up the phone on me. DO NOT SHOP HERE! There are too many other reputable Honda Dealerships in the valley. More