Germain Honda of Surprise

SERVICE ADVISOR, LARRY ORRIS, WAS SO HELPFUL. CALLED AND UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. More

Awesome team thank you We were not going to get a car Awesome team thank you We were not going to get a car that day but it was a great deal. The team worked hard to let us know all about the Pilot we b Awesome team thank you We were not going to get a car that day but it was a great deal. The team worked hard to let us know all about the Pilot we bought . We feel it was a great purchase Zach was the best! More

Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. More

Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More

The sales manager Jason is a dishonest person. I was ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better than the buy online option/Manager’s Special on your store website (highlighting the fact that his written offer included a $2k trade for my car...meaning he’s really not offering anything for my car). He basically fudged the numbers to make it look like he was offering a trade value when he really was just matching the manager’s special. I had seen the the ad, even told Troy about it, that’s why I came in that day. An honest sales manager would just say he doesn’t want to take in the trade and we can move on to discuss making a cash deal and I can sell my car on my own (btw, he was so wrong about my car, I just sold my car for $5k in only 1 day). Yet he now writes that he didn’t want my trade (another lie, see his written offer) on my google review of Surprise Honda. I work on Luke, I see the banners for Surprise Honda sponsoring and offering great service to military folks, so I was really surprised that Jason is exactly the opposite. Then responding to my review with more lies about foul language and me drafting my own offers on your website or saying I was making demands is ridiculous. His dishonesty and lies has only prompted me to further pass on my experience with others. I have the pictures so everyone can see the proof. I have no reason to lie, I’ve already walked away. His lack of integrity and level of class is further ensuring my recommendation and reviews helps others stay away. More

We enjoyed our visit at Surprise Honda. No pressure sales is greatly appreciated. The sales person Zach Tiner was courteous and answered all of our questions. The buying experience all the way thru the fina is greatly appreciated. The sales person Zach Tiner was courteous and answered all of our questions. The buying experience all the way thru the finance step more than met our expectations. We would not hesitate to recommend Surprise Honda to anyone interested in owning a Honda automobile. More