Germain Honda of Surprise

new car purchase I knew what we wanted and how much I could pay. We negotiated for 2 days and reached the agreement that I could afford. This is the 3rd Honda Odyssey I knew what we wanted and how much I could pay. We negotiated for 2 days and reached the agreement that I could afford. This is the 3rd Honda Odyssey we have bought in the last 4 years. David McKee has always handled our service. We have never had any complaint. The time frame and pricing have always been as quoted. I recommend this dealer to any of my friends. More

If there were a zero I would give that. Nate in service is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not is a jerk, very condescending to women. Had an appointment and after being there an hour and twenty minutes he decided to tell me that my car had not been done yet but it was next. He acted so surprised when I said bring it out of the shop now. Seriously this is not the first time I have been done this way, horrible service. More

Awesome experience, dealership staff was very attentive to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! to our needs, from start to finish an amazing experience, certainly not typical of the car buying experience! More

I moved here from Illinois almost 2 years ago. I have been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each been to Surprise Honda 5 times since due to my Honda Fit getting no less than 4 nails in tires due to house construction. Pain in the butt! But each time my service has been exceptional! The dealership itself is clean & comfortable & the customer service awesome! I’ve also been there for routine maintenance & never felt pressured to get anything done I didn’t want to. I will be back! More

RIP OFF! My 18 yr son came into the service dept with his honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 an honda because check engine light came on and it was stalling. He also needed an alignment. They conned him into a lifetime alignment that was $300 and didn't fix the problem with the stalling. Instead them replaced a part that didn't need to be repaired and didn't solve the problem. He has spent over $1000 for nothing. We took it to another shop and had it fix properly and much cheaper. We will never use that dealership again. More

Awful Dealership Read their mission statement - they do the exact opposite. Just like any other dealership experience, but worse. Employees are extremely unprofessiona Read their mission statement - they do the exact opposite. Just like any other dealership experience, but worse. Employees are extremely unprofessional. Read fine print carefully. More

Very good experience Troy worked with us he was patient and friendly. Very happy with our choice. All employees were helpful. The building was very clean, and nicely laid Troy worked with us he was patient and friendly. Very happy with our choice. All employees were helpful. The building was very clean, and nicely laid out. Over all a very good experience. More

service seems to be great david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see abo david in service rocks, he took very good care of me!!!! i came in a few tamest get an oil change. the last time i came in i walked the lot to see about a new car. i argued for 2 hours back and forth. i got to service to pay for my oil change and david some how talked to them and i got the deal i wanted. after walking away twice! More

Can you spell mysogyny? Stupid, disrespectful, angry, argumentative, dumb, defensive, can't add, refusing to provide basic information, unaware of basic business practices, s Stupid, disrespectful, angry, argumentative, dumb, defensive, can't add, refusing to provide basic information, unaware of basic business practices, suggesting a price and then withdrawing it, can't even find the internet-advertised vehicle... More

This dealership does not respect other people's time or commitments. Watch out and know that even if you have a time scheduled with them to view a car they will NOT honor that. They only care about sellin commitments. Watch out and know that even if you have a time scheduled with them to view a car they will NOT honor that. They only care about selling the car to the first person. Spoke with their manager and he agreed that their "appointments dont mean anything other then a time reserved" poor service! More