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Germain Honda of Surprise

Surprise, AZ

4.7
541 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 541 reviews

January 24, 2025

The service was completed more quickly t an expected. Andrew did a fine job for me! More

by JEANNE2
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you. We are pleased that Andrew ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

January 24, 2025

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 24, 2025

Joshua Reeves was so helpful and knowledgeable, he helped make my experience stress free and easy. More

by LorenaT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your recent automotive needs. Joshua is focused on customer satisfaction and we are pleased to know he provided an informative and stress-free buying experience. Best Regards, Sassha Motz General Manager

January 24, 2025

George was very helpful all during to get two recalls taken .during wait that he treated all the customers with respect. More

by benmaro80@gmail. Om
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

January 24, 2025

We went in for rebate work and Robert kept us informed of the work progress. It was a great experience. More

by john.mccrickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

January 24, 2025

Everyone was very helpful with the whole process. Very nice dealership and clean. Service department was most helpful as well. No problem and recommending others to go there. More

by pastorkward
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Briese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

There is no greater compliment than a referral. Thank you for leaving our team this kind review and for choosing Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

January 24, 2025

The give me 1050$ statement to fix my car and when I go to pick up my car charged me 1850$and I asked guy why you charged me more than statement you give me he doesn’t not answer and start laughing a me😡� More

by Mohammad mehdi bordbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for bringing your concerns to our attention. We are disappointed to learn your visit did not meet your expectations. Please give me a call at your earliest convenience so we may discuss this matter. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600

January 24, 2025

Easy to make an appointment; service was completed quickly; reasonable price; waiting area is large and comfortable. More

by candacelindsay
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Sassha Motz General Manager

January 24, 2025

Love this dealership but find scheduling service more difficult than just talking to a real human. More

by emilyheuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for any difficulties you experienced. Best Regards, Sassha Motz General Manager

January 24, 2025

Joshua was super helpful and didn’t hesitate to answer my questions so that I could settle on the right car for me! More

by mullineauxs2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words. Best Regards, Sassha Motz General Manager

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