Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Honda of Surprise
Surprise, AZ
407 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 407 reviews
May 11, 2017
Great experience I had factory recall work done and everything went very well. I was very pleased with the facility and everyone was helpful and very nice. I had factory recall work done and everything went very well. I was very pleased with the facility and everyone was helpful and very nice. More
by Geri
Employees Worked With
Cant remember their names
April 18, 2017
Great and fast service! Went in for an oil change and a check of the car before a big trip. I also needed new tires. They made me a deal on the tires and got it all done qu Went in for an oil change and a check of the car before a big trip. I also needed new tires. They made me a deal on the tires and got it all done quickly. More
by Susan in Surprise
Employees Worked With
Dave McKee
April 18, 2017
SEE ABOVE fast and excelant service buitifull shop and office complex. good location this is my FIRST experience and would come back again. I look forward to de fast and excelant service buitifull shop and office complex. good location this is my FIRST experience and would come back again. I look forward to dealing with on 2018 odessey ELITE. More
by JDB/39
Employees Worked With
CAN NOT REMEMBER THEIR NAMES
April 16, 2017
Alex in Surprise Alex made my experience at Surprise Honda a pleasure. He listened to my needs. He was honest and upfront with me. He made me feel like I was his one a Alex made my experience at Surprise Honda a pleasure. He listened to my needs. He was honest and upfront with me. He made me feel like I was his one and only customer. I'm a Surprise Honda customer for life because of Alex's kind, efficient and extremely professional Customer service! He is simply the best! C. Olsen More
by Hondaforlife
Employees Worked With
Alex
April 15, 2017
Dave McGee makes the Surprise dealership enjoyable. Dave McGee is always pleasant and glad to see you. Found him to be honest and upfront in dealing with him, both at Arrowhead and Surprise Honda. Dave McGee is always pleasant and glad to see you. Found him to be honest and upfront in dealing with him, both at Arrowhead and Surprise Honda. More
by Hondaguy
Employees Worked With
Dave Mc Gee
April 14, 2017
Satisfied customer We were met by a salesman (Bob) as we drove onto the lot to look at cars. From that point on Bob stayed with us & made sure we found what we were loo We were met by a salesman (Bob) as we drove onto the lot to look at cars. From that point on Bob stayed with us & made sure we found what we were looking for. Of the staff that we met they were friendly & attentive. More
by NDG
Employees Worked With
Bob Sandoval, Jorge Beltran
April 14, 2017
Fantastic Friendly, efficient service!!!!!!! I was in and out of the dealership before my coffee was finished. My Honda Civic was bought at another dealership a Friendly, efficient service!!!!!!! I was in and out of the dealership before my coffee was finished. My Honda Civic was bought at another dealership and had my oil changed there. It is quit a distance from my home, I was very excited that the 303 dealership opened and that the customer service was outstanding so I will be a return customer! More
by Mickey59
Employees Worked With
Rob
April 13, 2017
Best car buying experience From the beginning this was a great experience. Saul Sanchez, our salesman, was welcoming, knowledgeable, and sensitive to all our needs. He's the b From the beginning this was a great experience. Saul Sanchez, our salesman, was welcoming, knowledgeable, and sensitive to all our needs. He's the best!!! When we picked up our vehicle he spent hours with us walking us through the many high tech aspects, and was able to answer all our questions. He's called to invite us back to discuss any questions and refresh our understanding of the vehicle. This is customer service at its optimum. This is our third Honda CR-V, and David McKee has been our service advisor for some time. We were thrilled to learn that he is now with Surprise Honda, and look forward to meeting with him in the future to take care of our new vehicle. More
by Mark & Elaine
Employees Worked With
Saul Sanchez, David McKee, Jorge Beltran, Elizabeth Gutteriz
April 12, 2017
experience I have dealt with many salesman and dealership though the years, but Surprise Honda has been the best dealership to work with. They were very friendly I have dealt with many salesman and dealership though the years, but Surprise Honda has been the best dealership to work with. They were very friendly and made leasing a car easy, not stressful like many dealerships. Saul has a great personality and was not pushy or relentless in trying to get me to buy or lease a car. I would definitely go back to Surprise Honda to buy or lease a car again. More
by ggloede1950
Employees Worked With
saul Sanchez, Sean Beardsley, Jorge Beltran
April 10, 2017
Oil change Polite and helpful as well as quick. Helpful regarding a small chip on the hood of the car. Technician applied paint to repair and showed me how to Polite and helpful as well as quick. Helpful regarding a small chip on the hood of the car. Technician applied paint to repair and showed me how to apply in the future. More
by Teresa Hiatt
Employees Worked With
Eileen Aldava
