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Germain Honda of Surprise

Surprise, AZ

4.8
759 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 759 reviews

January 02, 2025

Great work. Timely, friendly and punctual. Alfredo took great care of my vehicle. Thanks again! More

by Fujunior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

January 01, 2025

Quick efficient confidence work is done correctly. Close to my work place and home place More

by jimw4343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

We truly value your business and thank you for choosing Germain for your automotive care. Best Regards, Sassha Motz General Manager

January 01, 2025

Extremely happy with Germain Honda. Nice comfortable waiting area, very efficient service Love our Honda CRV More

by waljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you so much! Nothing means more to us than your total satisfaction with our work, so thank you for letting us know how happy you were with this service visit. We look forward to serving you again! Best Regards, Sassha Motz General Manager

January 01, 2025

I was very happy and pleased how fast the service was which I had to wait for my car to be done. They did a great job. Thank you very much. M.byerley More

by sharmel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Jan 07, 2025 -

Germain Honda of Surprise responded

Thanks for taking the time to review your service experience! We're happy our team got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Honda for all your automotive needs! Best Regards, Sassha Motz General Manager

January 01, 2025

We were waiting a what seemed like a very long time for an oil change and tire rotation...we feel you're overpriced More

by kyle330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Germain Honda of Surprise responded

We appreciate your business and apologize for your longer than anticipated wait. Our team focuses on delivering a quality experience at a fair and competitive price in our market area. Best Regards, Sassha Motz General Manager

December 31, 2024

It is always clear in there the staff is always courteous definitely would go back there! More

by mswashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your recent service experience with us here at Germain. See you down the road. Best Regards, Sassha Motz General Manager

December 30, 2024

Quick. No other services were pushed on me. I was taken care of in less than two hours. More

by Noah.j.livingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your complete satisfaction means so much to us all. Best Regards, Sassha Motz General Manager

December 29, 2024

Cesar focused on our request. The finance piece was annoying and without personal experience. I paid cash and they wanted me to finance. More

by streese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Winje
3.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Cole
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy was professional , Cesar Tena
Dec 30, 2024 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is sorry to learn your overall experience was not the quality experience we strive to deliver. Your comments allow us to better serve all our guests going forward. Thank you. Best Regards, Sassha Motz General Manager

December 29, 2024

I have always had excellent service with Kaz and Dave. They made the process to sales so easy when it came to trade. More

by lynnshar
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schilling, Andree Khaziran
Dec 30, 2024 -

Germain Honda of Surprise responded

Thank you for taking the time to share your 5 star experience with Kaz and Dave! It's wonderful to hear that you had a positive buying experiences with them and our sales team! Best Regards, Sassha Motz General Manager

December 27, 2024

We liked their knowledge of working with snowbirds. They were the most efficient dealership we have ever worked with in our lifetime. We are pleased with the car. More

by gus16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schilling
Dec 30, 2024 -

Germain Honda of Surprise responded

Congratulations on your new Honda and thank you for choosing Germain for your recent automotive needs. Best Regards, Sassha Motz General Manager

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