Germain Honda of Surprise

The service rep always seems to make excuses and not take my concerns seriously. Latest example: my car alarm never beeped until I took the car in for service. I LIKED it that way. The horn is annoying. NOW, my concerns seriously. Latest example: my car alarm never beeped until I took the car in for service. I LIKED it that way. The horn is annoying. NOW, it beeps at random times, like sometimes when I turn off the ignition or put the car in park. I asked the rep to put it back the way it was. All I got was excuses: the service they did wouldn't have affected the alarm at all; there's no way the alarm is beeping when I turn off the ignition; it's not their fault, it's not their problem. So he won't take responsibility, dismisses my concerns, and even tells me the car isn't doing what I HEAR it doing! What my entire family hears it doing. He dodges or doesn't really answer my questions. Gives me pat answers that are non-answers. I ask specific questions and expect to be answered like a grown up, not given platitudes. Dealerships already have a bad reputation of ripping people off. Tactics like this reinforce that stereotype and make me concerned that I'm getting ripped off. It REALLY makes me hate the dealership and distrust the service staff. I feel like I have to send my husband in to get repairs done, because I get dismissed. What is this, 1960? I thought we were beyond all this... More

The whole team at Germain Honda was so easy to work with. Colin went above and beyond to find the exact car I wanted. Colin picked the vehicle up and brought it to the dealership during Christmas week. Excel Colin went above and beyond to find the exact car I wanted. Colin picked the vehicle up and brought it to the dealership during Christmas week. Excellent customer service. Glad Germain Honda is part of the Costco program. George Bell explained everything in detail and was very personable. Thank you. More

Friendly, clean, helpful people. You can’t get no service like this from anywhere else You can’t get no service like this from anywhere else More

Great Service at Germain Honda of Surprise, big thanks to Colin! I had a top-notch experience at Germain Honda. He made the entire process smooth, transparent, and stress-free. He was incredibly knowledgeab Colin! I had a top-notch experience at Germain Honda. He made the entire process smooth, transparent, and stress-free. He was incredibly knowledgeable, patient, and took the time to answer all my questions. His friendly and professional service made the entire process smooth and enjoyable. I highly recommend working with Colin if you're visiting Germain Honda dealership. Great service overall! More

My overall experience was positive, but there were a few disappointments. While the staff did take the car for refueling, I had to repeatedly request gas and still didn’t receive a full tank. Additionally, disappointments. While the staff did take the car for refueling, I had to repeatedly request gas and still didn’t receive a full tank. Additionally, the attractive deals and pricing initially discussed during my first visit seemed to disappear when I returned to finalize the purchase. While the process was generally smooth, these details left room for improvement More

Thank you, Alfredo, for excellent service and your in-depth knowledge of expressing the service required. Alfredo is an asset to Germain Honda. He deserves a pay raise. Gary Schnereger in-depth knowledge of expressing the service required. Alfredo is an asset to Germain Honda. He deserves a pay raise. Gary Schnereger More

Reconciled all matters of concern with efficiency and understanding. Recommend service rep Al and service manager David as the best in the business. Go to Germaine without any reservation. understanding. Recommend service rep Al and service manager David as the best in the business. Go to Germaine without any reservation. More

Makes car buying stress free. I would buy from here again with confidence. Love my car. I would buy from here again with confidence. Love my car. More

Professionally took care of me with a personal touch. David and Robert helped me take care of my 2013 Civic. David and Robert helped me take care of my 2013 Civic. More

It was my first experience buying a vehicle. Everything was good until the bank backed out. It wasn’t even a good reason. The dealership didn’t do anything to help make it better. When I went to Everything was good until the bank backed out. It wasn’t even a good reason. The dealership didn’t do anything to help make it better. When I went to pay cash for the vehicle they still didn’t make it pleasant. It was no for everything. The car I am happy with but probably won’t return or recommend the experience to anyone. More