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Germain Honda of Surprise
Surprise, AZ
415 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 415 reviews
February 07, 2021
Just had my oil changed out at the Surprise Honda. They did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and m did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and make my waiting time very comfortable. He went over and above his job. I would recommend Surprise Honda for your next service need. More
by Cheri
Employees Worked With
Larry Orris
February 04, 2021
Brand new to the area and to this Honda dealership. Made an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained to me everything in detail as test showed that there were a couple of items besides the oil and filter change that needed to be addressed. These items were taken care of in a timely manner. I had a good experience and will return again when needed. Very pleased with this dealership and its staff. More
by Max Oliver
Employees Worked With
Larry Orris
January 30, 2021
David McKee was great. He took care of my every need. He is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. is one of the reasons I stay with Honda. I was really worried about some issues with my car. Davie took care of all issues. More
by whiterockscox
Employees Worked With
David McKee
January 30, 2021
SERVICE ADVISOR, LARRY ORRIS, WAS SO HELPFUL. CALLED AND UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. UPDATED US, KEPT US INFORMED. WENT OVER PAPERWORK, LISTENED AND ANSWERED OUR QUESTIONS. IN THE FUTURE WILL RETURN , AND ASK FOR LARRY. More
by Granny
Employees Worked With
Larry Orris Service Advisor
January 01, 2021
Awesome team thank you We were not going to get a car Awesome team thank you We were not going to get a car that day but it was a great deal. The team worked hard to let us know all about the Pilot we b Awesome team thank you We were not going to get a car that day but it was a great deal. The team worked hard to let us know all about the Pilot we bought . We feel it was a great purchase Zach was the best! More
by Fred
December 21, 2020
Excellent service. Fast and efficient. All questions answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. answered. Waiting area was clean and allowed for social distancing. Was kept informed of the status of my service until it was completed. More
by thomaswshort
Employees Worked With
Mike Tormollan
December 16, 2020
Excellent Service. Al is always courteous and effective. The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine The waiting area is large and clean and offers free coffee and water. Thank you! Bob and Shirley Caine More
by bobcaine
Employees Worked With
Al
November 24, 2020
The sales manager Jason is a dishonest person. I was ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better ready to buy in cash for the advertised internet price $15.9. But after writing me an offer that I directly and quickly showed him was nothing better than the buy online option/Manager’s Special on your store website (highlighting the fact that his written offer included a $2k trade for my car...meaning he’s really not offering anything for my car). He basically fudged the numbers to make it look like he was offering a trade value when he really was just matching the manager’s special. I had seen the the ad, even told Troy about it, that’s why I came in that day. An honest sales manager would just say he doesn’t want to take in the trade and we can move on to discuss making a cash deal and I can sell my car on my own (btw, he was so wrong about my car, I just sold my car for $5k in only 1 day). Yet he now writes that he didn’t want my trade (another lie, see his written offer) on my google review of Surprise Honda. I work on Luke, I see the banners for Surprise Honda sponsoring and offering great service to military folks, so I was really surprised that Jason is exactly the opposite. Then responding to my review with more lies about foul language and me drafting my own offers on your website or saying I was making demands is ridiculous. His dishonesty and lies has only prompted me to further pass on my experience with others. I have the pictures so everyone can see the proof. I have no reason to lie, I’ve already walked away. His lack of integrity and level of class is further ensuring my recommendation and reviews helps others stay away. More
by IDelgado
Employees Worked With
Jason Kaminski, Troy Barr
