Germain Honda of Surprise

we have all of our service done at this dealership. there service is prompt and complete. how many times have you had to bring the car back because they forgot to finish the job. that does not happen at this service is prompt and complete. how many times have you had to bring the car back because they forgot to finish the job. that does not happen at this dealer. we purchased 3 Hondas from them over the last 4 years. we will be purchasing another one this year. All because of the service dept! More

Al Bustamante is a pleasure to work with. His depth of automotive knowledge is the reason I continue to do business with your dealership. Thanks! automotive knowledge is the reason I continue to do business with your dealership. Thanks! More

Professional and courteous all around. Troy Barr is an honest, fair sales person.My experience at Surprise Honda was very positive and I left with a new Accord. honest, fair sales person.My experience at Surprise Honda was very positive and I left with a new Accord. More

Recently Levi Sainz (Service Advisor) contacted me promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always received good customer service at Surprise Honda and highly recommend them. More

The service department is very good for your Honda or Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. More

In for recall, mentioned front alert sensors left/right In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated tw In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated twice on the way home. More

absolutely disgusting behavior. rudest dealership i have gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $1300 gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $13000 out the door for the car i was interested. after promising me a price, he proceeded to run my credit and bring back the contract stating he could not sell the car for any less then $16000 and lied saying he never agreed with $13k, even though he signed a paper agreeing to it. he then proceeded to scream and yell about how we were wrong and he “never agreed to $13k, even though he signed agreeing he’d accept it. overall, terrible experience and i would not recommend this dealership to anyone. don’t waste your time people! More

David McKee is my service advisor and has been for a very long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend as well as my favorite Service Advisor. I think the best Surprise Honda has. More

Mike Tormollan is the best. Very conscientious and he obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. More

Great experience all around. Service was professional and attentive. Will recommend to friends. Troy went above and beyond to meet my needs I a new car. attentive. Will recommend to friends. Troy went above and beyond to meet my needs I a new car. More