Germain Honda of Surprise

Just bought our 2021 CR-V and LaDarl was our salesman. He did an excellent job of listening to our wants and needs and helped to make the entire sales experience a pleasant one. did an excellent job of listening to our wants and needs and helped to make the entire sales experience a pleasant one. More

First visit to Service Dept. Mike H very helpful & pleasant. Facility is beautiful. Nice, large waiting area with plenty of seats & charge plugs. Great Starbucks coffee. Local newspaper to read. Se pleasant. Facility is beautiful. Nice, large waiting area with plenty of seats & charge plugs. Great Starbucks coffee. Local newspaper to read. Service dept diagnosed problem, had the part avail & installed in about 3 hours. This was a surprise since I drive a 2001 Civic! Yep, 20 yrs old & they had the necessary part. I'm impressed w whole experience. More

Evan was extremely helpful and considerate to our needs in our purchase of our 2022 Honda Odyssey Touring. The staff are amazing and considerate, the facility is amazing, and Dave from the service departm in our purchase of our 2022 Honda Odyssey Touring. The staff are amazing and considerate, the facility is amazing, and Dave from the service department is extremely helpful and knowledgeable, They treat you like family! That's why we have purchased three cars from Surprise Honda since they have opened! This is the place to purchase your vehicle from, without the headaches of your traditional sale person. They are upfront with you the whole way, and try everyway to make your purchase work for you! We will be back soon for another car purchase for our 18-year-old. Thanks Surprise Honda!! :-) More

Mike Tolliman is extremely professional and helpful. He takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). He also arranged a Lyft ride for me (I have never used Lyft or Uber) and explained this entire process to me. The dealership is always clean and comfortable. More

This was our first service, but not we’d stop by a couple times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be very pleased with the Surprise Honda team. More

I needed my first oil change after buying my Odyssey, set an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was bein an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was being done. The website wasn't clear that the 4 pm was meant for overnight stay, but they mercifully squeezed me in. More

Mike Tollimon very understanding and helpful always makes sure everything is good. Great customer service!! sure everything is good. Great customer service!! More

Troy, Nolan and the managers were awesome. I came in, explained my needs, budget and wants and they fit it all in the a perfect vehicle! Troy made sure the vehicle was showroom ready when I made my explained my needs, budget and wants and they fit it all in the a perfect vehicle! Troy made sure the vehicle was showroom ready when I made my selection. Surely will return for another vehicle. More

Great service. Mike Tormollan deserves a raise. Well done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. More

A great service department. Al is knowledgeable and is a great communicator. All the technicians have not a call back from me. Prices are competitive. great communicator. All the technicians have not a call back from me. Prices are competitive. More