Germain Honda of Surprise

Awesome and exciting I just didn't get explained what every button and the cars features that's about it. Everything else was really good and happy on my lease I just didn't get explained what every button and the cars features that's about it. Everything else was really good and happy on my lease More

Great service! Everyone was very friendly, helpful, and quick service with good results! I will definitely be coming back to this dealership, not only for the reaso Everyone was very friendly, helpful, and quick service with good results! I will definitely be coming back to this dealership, not only for the reasons given, but also closer to to where I live. More

Amazing customer service Our experience at Surprise Honda was very pleasant. Saul was patient and worked with us to obtain a lease we were satisfied with. He treated us with r Our experience at Surprise Honda was very pleasant. Saul was patient and worked with us to obtain a lease we were satisfied with. He treated us with respect and listened to our requests. Jorge in the office was wonderful and explained the details of the paperwork very thoroughly. We are glad we went to Surprise Honda. More

FINALLY A "HONEST DEALERSHIP"! It is very refreshing to find a dealership as Surprise Honda who tells you the TRUTH. I have purchased vehicles from another Honda dealership from on It is very refreshing to find a dealership as Surprise Honda who tells you the TRUTH. I have purchased vehicles from another Honda dealership from on Bell Rd in Peoria and have told BS to sell a car to having repairs done that didn't need to...here at Surprise Honda that doesn't happen...I purchased a new Odyssey back in October, was given the facts up front, no BS from the sales rep nor from the finance department, they where all straight forward. I also had dealings with there service department to have my Civic as well as the Odyssey serviced..."OUTSTANDING" they explain everything, also give you options if available and they also understand that we all aren't all loaded with money. Most of all, they care about you! To all the Surprise Honda employees, "THANK YOU"! We will and have been back! I tell everyone I can about Surprise Honda! More

Outstanding Service Went in for an oil change and had a great experience. Everyone is exceptionally nice and provide outstanding service. Will continue to use them for se Went in for an oil change and had a great experience. Everyone is exceptionally nice and provide outstanding service. Will continue to use them for services and recommend them to family and friends. More

Excellent Buying Experience with no hard sell-Go See Jeff P Went in to visit the new state of the art Honda Dealership in Surprise, and I was blown away by the place. The service and the facility are second to Went in to visit the new state of the art Honda Dealership in Surprise, and I was blown away by the place. The service and the facility are second to none. I have visited many of the dealerships in the area, and most of them are the same, but Surprise Honda was different. Jeff Pordes was not your typical salesman, he was pleasant and was not pushy at all. He provided me the information that I needed, and did not try to sell me something that I didn't want. When I needed to go home and make a decision on my purchase, Surprise Honda did not play the typical games to keep me there. Ultimately, that is the reason I came back and purchased from them. More

Gave away private information We bought a car from Surprise Honda. A month later we receive a letter from Allstate Insurance regarding our application. We did not apply for insuran We bought a car from Surprise Honda. A month later we receive a letter from Allstate Insurance regarding our application. We did not apply for insurance from Allstate. Called the dealer and learned that the owner owns an Allstate office which is located in dealership and manned by dealership employees. So Surprise Honda has zero problem giving away our private information such as address, income and social security numbers. What other companies does this guy own that he will give our information to? Safe guard your credit and skip this dealership More

Wonderful Experience, Highly Recommend Them Fantastic customer service. No high pressure. Wonderful "car buying" experience. I highly recommend this dealership. I hope you go to this dealership Fantastic customer service. No high pressure. Wonderful "car buying" experience. I highly recommend this dealership. I hope you go to this dealership and see for yourself why this is such a good business and pleasurable buying experience. If you read highly rated reviews, believe them. Sean, the internet manager, was fantastic on the phone and in person. He was knowledgeable and personable and a valuable employee to have at this dealership. More

NO HARD SELLS GREAT WAITING AREA! I had to go to Surprise Honda because my 16 year old CRV's after market alarm system was randomly engaging. David from the service department agreed I had to go to Surprise Honda because my 16 year old CRV's after market alarm system was randomly engaging. David from the service department agreed with me the best (and cheapest) thing to do was to simply disable it. He quoted me a half hour of labor for the job. The job took slightly longer because of the way it is integrated. There was no addition charge. When he reviewed what the mechanics found wrong on my CRV and noted I had some liquids leaking slightly he did NOT try to up-sell repairs (It's 16 years old!) Another dealer after an oil change six months ago tried to talk me into $9000 in repairs. The facility was brand new and very nice inside since they just opened. I will be coming back here for servicing on all my Hondas and to buy my next Honda. (It IS 16 years old!) More