Germain Honda of Surprise

Poor Customer Service The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told th The battery died in our car and when we took the battery out we noticed it had a 100-month warranty from Honda so we called the dealership and told them our situation and they advised us what paperwork they needed to replace the battery. We showed up to the dealership and gave the service advisor the paperwork and he said it would be taken care of. An hour later the service advisor came to us and said he could not warranty the battery because it was out of warranty even though the battery was put in in 2015. The warranty manual even says after the factory warranty that there is to be a prorated discount depending on how long it has been for a replacement battery. Very poor customer service and would not recommend this dealership for anything. We thought about looking at trading in our car for a new one but not at Surprise Honda . Definitely a different Honda dealership . More

Outstanding, cost effective, timely service Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to ins Based on web research, I chose Surprise Honda Service to prepare my 2006 Accord w/160K miles for gifting to my granddaughter. My interest was to insure that the car was safe and reliable. I made use of the dealer's website and made the service appointment and was assigned a Service Adviser. I met with Adviser Rob Chandra and he was great. He took the time to discuss with me my interests and concerns, reviewed the service history, and made recommendations and identified priorities in getting the car serviced. Rob made me feel that I was fully in charge and did not pressure me in any way. I appreciated his shared concern in effectively and efficiently servicing the car. We agreed on a written plan and the estimated cost. Although quite a bit of work needed to be done, the car was ready for pickup the next day and the costs were well under the estimate. I was surprised that Rob provided a no-cost, detailed cleaning and the car not only ran great, but looked great, upon delivery. I now feel very comfortable in giving this car to my granddaughter, as it will be a solid ride for her in her senior year at NAU, and for several more years after that. Additionally, I appreciate Rob taking a personal interest in my needs. He identified that I would need a replacement vehicle, and kindly referred me to John Cockwell, the Senior Sales Officer. I found John to also be a "kindred spirit," and about 90-minutes later, I left Surprise Honda with an off-lease Certified 2014 Accord with less than 50K miles. The car is in amazing condition at an equally amazing price, and a great guarantee, and I am most pleased with it. All in all, a service/sales experience that exceeded all my expectations. More

The most relaxing hour of my day while i waited I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! I was greeted right away and they serviced my car within an hour. While i waited it was the most relaxing hour of my day! More

Great experience I had factory recall work done and everything went very well. I was very pleased with the facility and everyone was helpful and very nice. I had factory recall work done and everything went very well. I was very pleased with the facility and everyone was helpful and very nice. More

Great and fast service! Went in for an oil change and a check of the car before a big trip. I also needed new tires. They made me a deal on the tires and got it all done qu Went in for an oil change and a check of the car before a big trip. I also needed new tires. They made me a deal on the tires and got it all done quickly. More

SEE ABOVE fast and excelant service buitifull shop and office complex. good location this is my FIRST experience and would come back again. I look forward to de fast and excelant service buitifull shop and office complex. good location this is my FIRST experience and would come back again. I look forward to dealing with on 2018 odessey ELITE. More

Alex in Surprise Alex made my experience at Surprise Honda a pleasure. He listened to my needs. He was honest and upfront with me. He made me feel like I was his one a Alex made my experience at Surprise Honda a pleasure. He listened to my needs. He was honest and upfront with me. He made me feel like I was his one and only customer. I'm a Surprise Honda customer for life because of Alex's kind, efficient and extremely professional Customer service! He is simply the best! C. Olsen More

Dave McGee makes the Surprise dealership enjoyable. Dave McGee is always pleasant and glad to see you. Found him to be honest and upfront in dealing with him, both at Arrowhead and Surprise Honda. Dave McGee is always pleasant and glad to see you. Found him to be honest and upfront in dealing with him, both at Arrowhead and Surprise Honda. More

Satisfied customer We were met by a salesman (Bob) as we drove onto the lot to look at cars. From that point on Bob stayed with us & made sure we found what we were loo We were met by a salesman (Bob) as we drove onto the lot to look at cars. From that point on Bob stayed with us & made sure we found what we were looking for. Of the staff that we met they were friendly & attentive. More

Fantastic Friendly, efficient service!!!!!!! I was in and out of the dealership before my coffee was finished. My Honda Civic was bought at another dealership a Friendly, efficient service!!!!!!! I was in and out of the dealership before my coffee was finished. My Honda Civic was bought at another dealership and had my oil changed there. It is quit a distance from my home, I was very excited that the 303 dealership opened and that the customer service was outstanding so I will be a return customer! More