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Germain Honda of Surprise

Surprise, AZ

4.8
733 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 733 reviews

January 27, 2025

Nate did a great job and kept me posted as to what was going on with my Car and the recall part. More

by coloclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Nate. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

January 26, 2025

Nate was very helpful and thorough. The car is running well. Overall it was a good experience. More

by lara.roker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Nate's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

January 25, 2025

Well organized. As soon as I pulled in for my 7 am appointment someone was there to greet me and direct me to a service manager. Service was timely. Bring back the More

by svirsky69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is dedicated to ensuring a quality experience for all. Best Regards, Sassha Motz General Manager

January 25, 2025

Very nice and always attentive to our needs. Our service advisor was very good and concerned to make sure we were taken care of. More

by bfr4858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 25, 2025

Joshua Reeves was amazing! We had a great car buying experience! We will be back again! More

by paulinahernandezloya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Germain Honda of Surprise responded

We are so glad that your recent experience was amazing and thank you for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We do hope that you continue to come for more amazing experiences with us. Best Regards, Sassha Motz General Manager

January 25, 2025

I received really great customer service which was efficient and friendly. George was my service advisor and was absolutely amazing. Couldn't have asked for a better experience. More

by jens.fulkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George (5 Stars)
Jan 28, 2025 -

Germain Honda of Surprise responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that George took great care of you. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 24, 2025

The service was completed more quickly t an expected. Andrew did a fine job for me! More

by JEANNE2
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you. We are pleased that Andrew ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

January 24, 2025

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 24, 2025

Joshua Reeves was so helpful and knowledgeable, he helped make my experience stress free and easy. More

by LorenaT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your recent automotive needs. Joshua is focused on customer satisfaction and we are pleased to know he provided an informative and stress-free buying experience. Best Regards, Sassha Motz General Manager

January 24, 2025

George was very helpful all during to get two recalls taken .during wait that he treated all the customers with respect. More

by benmaro80@gmail. Om
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

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