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Germain Honda of Surprise

Surprise, AZ

4.7
426 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 426 reviews

October 29, 2024

The people are always polite and professional. The dealership is always clean. Great service department. More

by pestguy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Germain Honda of Surprise responded

Great to hear from you. It's wonderful to know that you continue to have great experiences with our service department, and that they ensure a positive and friendly visit each time you come in. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

October 28, 2024

We received a quote/price upon drop off but once we arrived to pick up the car, the cost was $10+ more than the stated price, for "misc" fees. In addition, the vehicle was supposed to be washed but it More

by arogut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Quick, clean, polite, enjoyed my service visit. Al is always so great. I have always enjoyed working with him on our family's car needs. More

by baylorsmom09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Germain Honda of Surprise responded

We are pleased to know Al always ensures your complete satisfaction. Thank you for trusting him and our team with your automotive needs. Best Regards, Sassha Motz General Manager

October 28, 2024

Andre has been my service advisor since I bought my car. He is very, very honest and professional. He gives me good information and good advice and I trust him implicitly More

by lindamarie1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Germain Honda of Surprise responded

We appreciate your continued business and trust in Andre to know he has your best interest at heart. Best Regards, Sassha Motz General Manager

October 28, 2024

They always are fast and easy and take good care of me! Love this dealer! More

by taytay.ann93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe
Oct 29, 2024 -

Germain Honda of Surprise responded

Your continued business and kind words are greatly appreciated. We look forward to ensuring your complete satisfaction going forward. Best Regards, Sassha Motz General Manager

October 28, 2024

Cheating, liar ,, I will never come back again. And never never buy old car used again. $40k More

by demidemi01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brandon Schilling
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Germain Honda of Surprise responded

Our team is sorry to learn that you were not completely satisfied with your recent visit. Please give me a call at your earliest convenience at 602-875-8600 so I may learn more about your concern and see how I may assist. Best Regards, Sassha Motz General Manager

October 27, 2024

Was greeted by an employee shortly after I drove up. Offered a free car wash. More

by diannebadams45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. See you next time. Best Regards, Sassha Motz General Manager

October 27, 2024

Friendly staff did a great job helping me get my car and Brandon especially did great he went above and beyond to help me get a good deal on my vehicle More

by jaxon02wolf02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Schilling
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Germain Honda of Surprise responded

Congratulations on your new Honda! We are overjoyed that Brandon could be of assistance to you and provide you with the perfect vehicle, deal, and overall experience! We couldn't be more pleased to hear of your satisfaction, and we can't wait for you to enjoy your new ride! Best Regards, Sassha Motz General Manager

October 27, 2024

If I rate my experience with five stars, why do I need to write a review? More

by tedebenn
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for rating your service experience and for choosing Germain. Best Regards, Sassha Motz General Manager

October 27, 2024

Andre explained everything that needed done now and what could be done at a later date. More

by frankboyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Germain Honda of Surprise responded

Thank you for leaving Andree this positive feedback. We work hard to ensure our guests receive honest and transparent service. Keeping you and your vehicles best interest at heart and safely on the road. Best Regards, Sassha Motz General Manager

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