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Germain Honda of Surprise
Surprise, AZ
300 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 300 reviews
June 26, 2021
I brought our CRV in for a windshield replacement. The car was filthy dirty and Alfredo took the initiative to wash the car prior to the windshield being replaced knowing it couldn’t be washed after. Grea car was filthy dirty and Alfredo took the initiative to wash the car prior to the windshield being replaced knowing it couldn’t be washed after. Great customer service!! More
by dsafir
Employees Worked With
Alfredo Bustamante
June 25, 2021
Nathan is a great service manager! Needed an oil change, check up, and tire rotation, called on Friday and was given an appointment same day. Most importantly I was in and out within an hour. check up, and tire rotation, called on Friday and was given an appointment same day. Most importantly I was in and out within an hour. More
by Dennis
Employees Worked With
Nathan Garcia
June 19, 2021
Great service for an unscheduled repair to replace a battery that needed replacement because the battery kept dying and I soon will exceed e word limit. Thanks battery that needed replacement because the battery kept dying and I soon will exceed e word limit. Thanks More
by johnwfried
June 15, 2021
Awesome friendly service. If I could I would bring my Ford Raptor there to be serviced as well. The staff is knowledgeable about their services and products. Ford Raptor there to be serviced as well. The staff is knowledgeable about their services and products. More
by quayles
June 03, 2021
Working with Al Bustamonte is a pleasure as he is knowledgeable and professional. Keeps you advised of progress on longer repairs and is accessible to being questioned as to repair being done. knowledgeable and professional. Keeps you advised of progress on longer repairs and is accessible to being questioned as to repair being done. More
by drogs1
May 29, 2021
Excellent service from Levi. Solved our problem and was excellent in follow-up! Happy we found this dealer. Responded quickly to our concerns. Service is exceptional. Thank you! excellent in follow-up! Happy we found this dealer. Responded quickly to our concerns. Service is exceptional. Thank you! More
by laurelowen
Employees Worked With
Levi
May 21, 2021
Service adviser, Al Bustamonte, is outstanding! Very knowledgeable and professional. What I didn’t like was the attempt at an upsale (not from Al) saying that my water pump should be changed at 60,000 m knowledgeable and professional. What I didn’t like was the attempt at an upsale (not from Al) saying that my water pump should be changed at 60,000 miles according to Honda due to severe driving, which I don’t normally do. I have NEVER had a water pump have a change out date or mileage amount. I did recently change out my 40 year old water pump on my El Camino at 85,000 miles. I usually only go to Al because of his attention to the customer. More
by dungeonmike
May 20, 2021
Floor manager Mr Nolan Wright is indeed, arrogant, Floor manager Mr Nolan Wright is indeed, arrogant, bullying and down right disrespectful. Lost a lease sale to my wife and probably a new car sale f Floor manager Mr Nolan Wright is indeed, arrogant, bullying and down right disrespectful. Lost a lease sale to my wife and probably a new car sale from me by his big, burly mouth. Talked down to us. He needs a new job or a whole lot of customer service training, or both. Question is, how did he get to be a manager at all. Shame on you Surprise Honda. More
by Ducks 2019
Employees Worked With
Nolan
