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Germain Honda of Surprise
Surprise, AZ
300 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 300 reviews
September 05, 2021
Evan was extremely helpful and considerate to our needs in our purchase of our 2022 Honda Odyssey Touring. The staff are amazing and considerate, the facility is amazing, and Dave from the service departm in our purchase of our 2022 Honda Odyssey Touring. The staff are amazing and considerate, the facility is amazing, and Dave from the service department is extremely helpful and knowledgeable, They treat you like family! That's why we have purchased three cars from Surprise Honda since they have opened! This is the place to purchase your vehicle from, without the headaches of your traditional sale person. They are upfront with you the whole way, and try everyway to make your purchase work for you! We will be back soon for another car purchase for our 18-year-old. Thanks Surprise Honda!! :-) More
by Paul Blandino
Employees Worked With
Evan from Sales and Dave from Service Department
September 02, 2021
Mike Tolliman is extremely professional and helpful. He takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). takes the time to explain what my car needed and what could wait until my next appointment (to split the cost of maintenance at two separate times). He also arranged a Lyft ride for me (I have never used Lyft or Uber) and explained this entire process to me. The dealership is always clean and comfortable. More
by ddugovic
Employees Worked With
Mike Tolliman
August 29, 2021
This was our first service, but not we’d stop by a couple times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be very pleased with the Surprise Honda team. More
by pjblz
August 25, 2021
I needed my first oil change after buying my Odyssey, set an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was bein an appointment online and was able to get a 3 or 4 pm appt same day. I chose the 4 pm and said I would wait at the dealership while service was being done. The website wasn't clear that the 4 pm was meant for overnight stay, but they mercifully squeezed me in. More
by anneheun
Employees Worked With
Alfredo Bustamante
August 12, 2021
Troy, Nolan and the managers were awesome. I came in, explained my needs, budget and wants and they fit it all in the a perfect vehicle! Troy made sure the vehicle was showroom ready when I made my explained my needs, budget and wants and they fit it all in the a perfect vehicle! Troy made sure the vehicle was showroom ready when I made my selection. Surely will return for another vehicle. More
by Burt_benjamin
Employees Worked With
Alex in Financing, Troy in sales and Nolan, Rob Facundo
July 30, 2021
Great service. Mike Tormollan deserves a raise. Well done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. done! Clean Bathrooms. Comfortable Waiting area. I want to try to Golf Practice Area on my next visit. More
by mhiller
Employees Worked With
Mike Tormollan, Cesar Tena
July 19, 2021
A great service department. Al is knowledgeable and is a great communicator. All the technicians have not a call back from me. Prices are competitive. great communicator. All the technicians have not a call back from me. Prices are competitive. More
by Ianhome2011
Employees Worked With
Al
June 27, 2021
Al Bustamente has been a great service person and always very willing to help. He tries to keep you up to date on what is going on with you car. Never pushes something that doesn't need to be done and let' very willing to help. He tries to keep you up to date on what is going on with you car. Never pushes something that doesn't need to be done and let's you know in advance what to expect for your next service so you are not surprised. More
by jgreen24
Employees Worked With
did not work with anyone else
