Germain Honda of Surprise

No hassle. No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience More

I came in to have an oil change and a recall item to be fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how lo fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how long I would be there. He said he would. I sat down and waited. An hour later I got up to see if both items were to be done. He and three other men were in an office. It was a glass office. I stood outside the office to wait until someone saw that I needed help. No one came out. I notice my car keys on the counter and my car ready to go so I knocked on the glass and finally got someone’s attention. My service rep apologized saying he was in a meeting. I asked him if my car was going to get the recall item fixed and he said no. I asked him why he didn’t notify me. He had no reason. I then asked if my car was ready and it was. How much extra time did I wait I don’t know. Clearly I wasn’t a priority. I was not happy. More

John was a great salesman. He was always there to help. We are very careful buyers and were back many times for information. I am from the American auto industry, so buying He was always there to help. We are very careful buyers and were back many times for information. I am from the American auto industry, so buying a Honda was difficult for me. Between John and Terry we were made aware that Honda cars are assembled in the USA. Though we did not wind up buying, John was the only reason we considered the CRV so closely. It was a pleasure working with him. If we buy another vehicle, we would come to see John first. More

Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed. Amazing staff very friendly and great lipping customers informed. More

Very friendly and helpful knowledgeable people who take care of their customers issues and concerns care of their customers issues and concerns More

See Separate Review comparing Germain to Other Honda Competitor in Surprise, AZ. Significant differences in the two dealerships. I had excellent service from all persons contacted from the General M Competitor in Surprise, AZ. Significant differences in the two dealerships. I had excellent service from all persons contacted from the General Manager who took the time to great me; to my salesperson Kiara, who was outstanding in her service and follow-through. From Finance to Service Department, I was thoroughly satisfied. Special shout-out to Al Bustamante in Service Dept., who I have dealt with concerning past leased Hondas. He has in great part obtained my allegiance to Honda vehicles and their upkeep. I am a completely satisfied customer with Germain Honda. Very well-run and organized operation. More

We have been with Germain as our service provider for many years and always been satisfied with the service. This is our first time buying a vehicle and it was a smooth experience. Jacob was a dream to w many years and always been satisfied with the service. This is our first time buying a vehicle and it was a smooth experience. Jacob was a dream to work with and very knowledgeable. We would like to say a HUGE thankyou to Alfredo Bustamante, who has taken such great care of our needs over the years. Because Al has worked with us so long, we asked him for suggestions for our next SUV. Al gave us great insight into the different vehicles which we took with us to work with Jacob. We only had a brief encounter with Montana, but knew right away that she is a gem on the Germain team. More

This dealership runs like a well-oiled machine. All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seri All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seriously. Kudos to Brandon S, Evan W., and Robert P. in particular ! More

Always have a good experience, good service , so far extremely fair and honest. Keep rolling! extremely fair and honest. Keep rolling! More