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Germain Honda of Surprise

Surprise, AZ

4.7
300 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 300 reviews

October 17, 2024

Matt did an excellent job keeping me informed through the process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to repla More

by cyn40love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

October 17, 2024

I NEEDED A NEW BATTERY AND MATT TOOK CARE OF THIS ORDER. MATT DID A GREAT SERVICE More

by rehkrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Matt ensured you and your Honda were a top priority and were thoroughly taken care of. Best Regards, Sassha Motz General Manager

October 16, 2024

Great customer service! I have my car returned to me in less than an hour. Thank you More

by swcooper19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Germain Honda of Surprise responded

Hearing that your visit was the quality and efficient service experience our team strives to deliver means so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

October 16, 2024

Excellent and caring service by everyone we encountered at the dealership - especially Devon. Including a minor problem with the tires that was fixed by the service dept. We appreciated the friendliness. More

by JBANKS27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Olson-Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pitman and Montana
Oct 16, 2024 -

Germain Honda of Surprise responded

Thank you for taking the time to share your recent service experience. We are happy to know your visit was worthy of a 5-star rating and we were able to address any concerns. Best Regards, Sassha Motz General Manager

October 15, 2024

Alfredo id always ready to help and explain any issues found with my car.I never hesitate to take my car to Germain Honda. More

by rbowes0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Alfredo and our team means so much to us all. Thank you for choosing Germain for the care of your Honda. Best Regards, Sassha Motz General Manager

October 15, 2024

Excellent customer care and support during and after the purchase of my new Honda Prologue. More

by Lisafuller2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pitman
Oct 16, 2024 -

Germain Honda of Surprise responded

Our team is dedicated to ensuring all our guests receive only the best in customer care. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

October 15, 2024

Your dealership is close to my house, but I wouldn’t come here if I didn’t like your service. I really like how your team is always ready to help and care about the service they provide. More

by JSALAMA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Germain Honda of Surprise responded

Your complete satisfaction is our goal and we are so happy to have you as part of the Germain family. See you next time. Best Regards, Sassha Motz General Manager

October 14, 2024

I received all the information that I need,explained in well manner.easy to approch. More

by SHINU004143
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Schilling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Tena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Germain Honda of Surprise responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best Regards, Sassha Motz General Manager

October 14, 2024

Robert Solis was professional, courteous and easy to talk to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recomme More

by jjphare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Robert provided quality customer service and for leaving us this feedback regarding your disappointment with your overall experience. Our service manager, David McKee has been trying to contact you to discuss this matter with you. Please give David a call at (602) 875-8650 so he can review your visit with you. Best Regards, Sassha Motz General Manager

October 14, 2024

As someone new to Honda, I was so glad to meet Matt Thorpe and have him answer my questions. I look forward to scheduling future service appointments with him. More

by trena109
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive service needs. We know Matt enjoyed assisting you and looks forward to building a long and lasting relationship. Welcome to the Germain family of dealerships. Best Regards, Sassha Motz General Manager

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