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Germain Honda of Surprise
Surprise, AZ
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 152 reviews
October 03, 2018
Did a chat on Sun. Two days later no call back. I was stuck at the house due to a dead battery. Had to get a jump start. I had purchased a Honda 100 month battery and it was only 4 years old, so i I was stuck at the house due to a dead battery. Had to get a jump start. I had purchased a Honda 100 month battery and it was only 4 years old, so it should be under warranty. I was trying to find out the pro-rate charge. I was told by the chat woman that she would have service call me. As of late afternoon Tues. no one had called me back. I called Tues. afternoon to check on why I hadn't received a call back and was put through to the service line only to be on hold and to leave a message. Terrible customer service!! Don't go here. What's so sad is that when they first opened, and the only time I had been there, they were very nice and courteous and even had donuts and coffee out. That will not be bringing me back. I might just go for the donuts and coffee if in the area and skip the service dept. More
by Susan11
Employees Worked With
Online chat.
September 12, 2018
The best of the best Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us wha Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us what real customer service is all about ; Bonnie answered all our questions and made the process easy... Tamarin literally watched and played with our kids so we could have a stress free environment while going through the process... would 100% recommend this dealership to everyone!!! I’ll be doing more business with them soon!! More
by Mdbaugh
Employees Worked With
Bonnie, Tamarin, Lee
September 11, 2018
Great to work with, beat a competitor price. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. Keith was a knowledgeable, low pressure sales person! They worked with me to beat a finance offer from my bank too. I recommend Surprise Honda. More
by Pilot2019
Employees Worked With
Keith Willis, Rob Facundo
September 05, 2018
New Honda Pilot We just purchased a new Pilot from this dealership, they worked really hard and long to get us what we wanted and into the car we dreamed of going hom We just purchased a new Pilot from this dealership, they worked really hard and long to get us what we wanted and into the car we dreamed of going home with. They dedication and friendliness of the staff made us feel like part of a family! Such a great company, they got us into the car we wanted the same day! More
by Schriver2006
Employees Worked With
Keith Willis
September 04, 2018
Great deals They were willing to work with us on our trade in but also with the purchase of a 2018 Odyssey . Will definitely go back to them. They were willing to work with us on our trade in but also with the purchase of a 2018 Odyssey . Will definitely go back to them. More
by Corvettegreg
Employees Worked With
Alex Camacho and Stacy Passey
August 31, 2018
Purchased car This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Sur This place was very open arms to me and my family. Bonnie help me every step of the way to purchasing. Good energy. I really Recommend this place. Surprise Honda More
by Jones
Employees Worked With
Bonnie
August 29, 2018
Terrible, disrespectful & embarrassing. This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to fina This is the worst Honda dealership in AZ. The people here are nothing but disrespectful and the opposite of customer service. In short, I came to finance a car, we agreed on a contract etc.. I then drove off the lot that same day, mind you this was 3 weeks ago. Now today I was told to come in because apparently my loan wasn’t accepted so they found a new lender on ‘different terms.’ Now they’re asking for $1150 extra down payment, not what we had agreed to, but they managed to lower the monthly payments, the thing is, that is NOT what we agreed on, and when I denied the offer, on the spot I was told to return the vehicle. This is beyond embarrassing, but disrespectful to the fullest extent. They aren’t even giving me my xxxx $500 down that I put down, so now I’m returning this vehicle and not even getting my back until tomorrow which is preposterous. DO NOT COME HERE. These people will not work with you. More
by Alexcerv.
Employees Worked With
Naomi
July 30, 2018
Worth the drive to visit this dealer. Very good experience. I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from I worked with Keith Willis and was very pleased. I knew what I was looking for so it was comfortable, not confrontational. I was not handed over from person to person trying to "make a deal". Each of those I spoke with in sales, insurance, service and finance were very professional. I went in with my own financning secured, but they found me a better rate, saving me $1400 over the term of the loan. More
by Ted L.
Employees Worked With
Keith, Tamarin, JT
May 28, 2018
Do not deal with Alex! Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very l Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very little professionalism by over talking and cutting me off! As soon as I alerted him of his disrespectful attitude, he then said a smart comment about my service in the military. I will be filing a formal complaint. The worst part is that another one of his co workers brought to my attention that he had only been working there for a few weeks. This incident happened on may 27th 2018. Worst experience ever!!!! I ended up making a deal with Arrowhead Honda later that night! More
by Grand national
Employees Worked With
Keith, Malachi, and Alex
May 13, 2018
ROB IS THE MAN IN THIS DEALERSHIP-EXCELLENT SERVICE - RON ROB HELPED ME AND NICE AND GOT ME A CAR. EDDIE WAS FRIENDLY, TAKE GOOD CARE OF A CUSTOMER. EXCELLENT SERVICE, WOULD RECOMMEND THIS DEALERSHIP. ROB HELPED ME AND NICE AND GOT ME A CAR. EDDIE WAS FRIENDLY, TAKE GOOD CARE OF A CUSTOMER. EXCELLENT SERVICE, WOULD RECOMMEND THIS DEALERSHIP. More
by RON
Employees Worked With
ROB, EDDIE
