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Germain Honda of Surprise

Surprise, AZ

4.7
543 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 543 reviews

January 15, 2025

Alfredo Bustamonte in the service department is always very helpful in scheduling my appointments for service of our 2018 Honda CRV and the work done by the service department is excellent! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Germain Honda of Surprise responded

Thanks Bill! We're happy to hear that you had another great experience with Alfredo, and that he makes sure you and your car are well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

January 15, 2025

Used the online to get my appointment with ease. Had an oil change great service was there at 7A.M. Out by 8:30 washed my CR-V Great Job More

by Tim & Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Nate and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Best Regards, Sassha Motz General Manager

Jan 17, 2025 -

Tim & Val responded

Always get Great Service

January 15, 2025

I was treated professionally and efficiently I have always had great service on all my automobiles More

by merrillmoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Germain Honda of Surprise responded

Thank you for your continued business and for sharing you recent experience with Nate and our team. See you next time. Best Regards, Sassha Motz General Manager

January 14, 2025

Josh was very helpful and did an amazing job giving us info and advice. He knows a lot and was great to work with! More

by Jodi.murlatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Germain Honda of Surprise responded

Josh is certainly dedicated to customer satisfaction, and we are pleased to know it was reflected in your visit. Thank you for sharing. Enjoy the road in your previously loved car. Best Regards, Sassha Motz General Manager

January 14, 2025

David and Nathan are the best. They went above and beyond to help me and my son. They worked with us, and communicated everything to us, and if we didn't understand, then they exp More

by LIZW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Nathan provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 14, 2025

Andre and your team explained everything and kept me advised of all issues associated with the repair. More

by robtlf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Jan 14, 2025 -

Germain Honda of Surprise responded

We are happy you enjoyed a positive and informative visit with Andre and our service team. Best Regards, Sassha Motz General Manager

January 14, 2025

Robert Solis did good communicating with a Hearing Impaired individual. ( I am very Hard Of Hearing ). Treated with respect. More

by jmberrymanaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure every guests receives a quality and caring experience. Thank you for letting us know that Robert delivered this experience to you. Best Regards, Sassha Motz General Manager

January 14, 2025

It was clean, staff was friendly and kept me informed with issues on my car More

by jclabaugh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Germain Honda of Surprise responded

Thank you for leaving our service team this kind review. They work hard to ensure our guests receive only the best in customer care. Best Regards, Sassha Motz General Manager

January 14, 2025

Connor was friendly, professional and very helpful! Dealing with finance is never fun, although Evan was very pleasant ! I walked out feeling a little taken with the final numbers. More

by Dmupham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
3.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Germain Honda of Surprise responded

Congratulations on your new Honda. We appreciate your business and feedback regarding your experience. Best Regards, Sassha Motz General Manager

January 13, 2025

Mr. Nate Garcia provided excellent customer service by ensuring all needed maintenance was completed on my vehicle within an acceptable time period. More

by chizzcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Germain Honda of Surprise responded

We thank you for leaving Nate this positive review. We are pleased to know your visit was the quality and efficient service experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

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