Germain Honda of Surprise

Severely Disappointed I went into Surprise Honda with cash to purchase a new vehicle. I told the salesman exactly what I needed (AWD, Leather seats, Dark interior) and had I went into Surprise Honda with cash to purchase a new vehicle. I told the salesman exactly what I needed (AWD, Leather seats, Dark interior) and had already done my research. They only had 2 vehicles on the lot that met my criteria. I test drove a vehicle, left because they were playing the numbers game, and came back when the salesman called me with a number that I was willing to pay. When I came back, they made me fill out loan paperwork, even though I offered to come back the next day with a cashier's check. Then, when I got home, I discovered that they sold me a 2WD instead of the AWD! I called to allow the GM the opportunity to fix his salesman's error and he told me that the salesman "could not recall what I asked for". When I told him that if he could not help me I would have to figure something else out, he hung up the phone on me. DO NOT SHOP HERE! There are too many other reputable Honda Dealerships in the valley. More

"We pride ourselves on being fair and transparent" Ya ok? The managers there are cocky and not fair at all. They have their cars higher then KBB and have the audacity to add on more fees like recon fee and ti The managers there are cocky and not fair at all. They have their cars higher then KBB and have the audacity to add on more fees like recon fee and tire fees. The managers are ok with losing sales to maintain their pride. I feel bad for wasting the time of the kind salesman. More

Phenomenal experience. I came with minimal requirements but also with a need. They surpassed everything I expected my used car to be and were able to send me home with a deal that made me more than comfort but also with a need. They surpassed everything I expected my used car to be and were able to send me home with a deal that made me more than comfortable. More

easy and stress free came in because of a vehicle I saw on their internet listing, the experience was very positive, no haggling on the price, the vehicle was exactly as a came in because of a vehicle I saw on their internet listing, the experience was very positive, no haggling on the price, the vehicle was exactly as advertised, and the sales person was very helpful in explaining the vehicle and finding an additional credit that could be applied. More

Don't be a fool Dont be a fool and buy a car from Surprise Honda. They are your typical 2 bit slimy dealership. They are dishonest in everything they do. If their lip Dont be a fool and buy a car from Surprise Honda. They are your typical 2 bit slimy dealership. They are dishonest in everything they do. If their lips are moving they're lieing to you. There are too many other Great Honda Dealers in the area. Don't waste your time with Surprise. That's what their business is based on SURPRISE. WE LIED. More

Bait and switch The short of the story is they advertise a sweet car and then when you get there it's been sold just a half hour before you get there. Called that d The short of the story is they advertise a sweet car and then when you get there it's been sold just a half hour before you get there. Called that day got there in a couple hours and the sold story unfolds with several versions. And the kicker. That was Sunday and they are still advertising the cat on Truecare and I keep getting emails offering me the car with a lower price. What a bunch sleazy salesmen they got they right up to the top. I am assuming I was talking with the top sleaze. And the rest of the story they try to switch you to look at the other not so sweet deals. What a bunch of typical car salesmen crooks. More

Absolutely lied to and time wasted I’d give 0 if I could. Spoke to salesman and asked to hold a used Honda for us to look at. Drove 60 miles to see, only to be told there would be a “r I’d give 0 if I could. Spoke to salesman and asked to hold a used Honda for us to look at. Drove 60 miles to see, only to be told there would be a “recon fee” added to price of vehicle- which increased price of car by about 1/3. This after being told there would be no “recon fee”, before we left our side of town. This is exactly why dealerships have the stereotypical labels they have. Crazy part is we were ready to pay full internet ask in cash. These guys are a joke. Don’t waste your time. More

Nothing Less than Amazing We went in for our regular service visit and couldn't be happier. The Surprise dealership is top notch and really pays attention to customer service. We went in for our regular service visit and couldn't be happier. The Surprise dealership is top notch and really pays attention to customer service. More

Great Experience This was my first time in a dealership in more than 20 years. I was definitely not looking forward to it. A friend had just purchased a CRV with Keith This was my first time in a dealership in more than 20 years. I was definitely not looking forward to it. A friend had just purchased a CRV with Keith's help and recommended I see him. I made an appointment and couldn't have asked for a more excellent product specialist. He and the entire team made the whole experience enjoyable. Keith was a delight to work with. He explained the differences in three 2018 CRV vehicles, made sure I understood how the options on the car worked, and took the time to answer every question I had. I can't say enough about Keith and everyone I came in contact with at the dealership. Keith worked with me to negotiate the best price and the whole process was completed in a bit more than three hours and I had my new car which I absolutely love. This will be the dealership I return to for any future cars and I am more happy to recommend Keith and the dealership to anyone who is looking for a new vehicle. More