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Germain Honda of Surprise
Surprise, AZ
369 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience. In pursuit of that mission, we believe each of our associates should have time to rest, be with family, and have opportunities for personal development. That’s why GermainCars stores have remained closed on Sunday for more than a decade.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 369 reviews
December 21, 2024
My car still smells like gas one week after having it serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor should I have to. Service person Robert Solis was cordial but he walked away as I was checking in my car with him. I would prefer his full attention at check in before he went to talk to another employee about something else. Later, as I stood behind another person to pay for my service, he walked away again when he was done with her leaving me standing at his counter and only returned after another service guy grabbed my service sheet from his counter to check me out. Again, I would prefer his full attention at both check in and check out, as Levi Sainz used to do. More
by bjp8521
Verified CustomerEmployees Worked With
December 21, 2024
Great group of people! Very helpful in getting the Honda of my choice. Thank you! Very helpful in getting the Honda of my choice. Thank you! More
by westercr
December 21, 2024
Everyone was so nice and helpful. Joshua Reeves listened and got the car we wanted. Joshua Reeves listened and got the car we wanted. More
by almamelton825
December 21, 2024
I appreciated the responsiveness of everyone at Germain Honda. They made the process pretty easy and I love my new car! Honda. They made the process pretty easy and I love my new car! More
by rheannaschmidt
December 20, 2024
All are friendly and cooperative. Techs explained the workings of my vehicle and sales were available to discuss new car. Techs explained the workings of my vehicle and sales were available to discuss new car. More
by joshjudo4
Employees Worked With
December 20, 2024
Always have a great experience working with Robert. Highly recommend him for helping with your service needs. Highly recommend him for helping with your service needs. More
by sarah.hellenbrand
Employees Worked With
December 20, 2024
Great customer service kept in contact the whole time while I was waiting on service to be completed while I was waiting on service to be completed More
by Daviddealba61
Employees Worked With
December 19, 2024
Great service as always. Team is accommodating, professional, honest and friendly. I will come back here again. Team is accommodating, professional, honest and friendly. I will come back here again. More
by Notmyrealname
Employees Worked With
December 18, 2024
Had a rattle in dashboard that was very annoying. I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they wil I could not figure out where it was coming from, took it to Germain Honda dealership in Surprise and they were able to locate the problem, they will call when new part arrives. Service repetitive was very efficient and I am pleased with the outcome. More
by kenbartend
Employees Worked With
December 18, 2024
John LaGrassa was pleasant and attentive. Very good with the details of the car we selected. Finance Manager Ty Crews was friendly and thorough with all the lease details. Very good with the details of the car we selected. Finance Manager Ty Crews was friendly and thorough with all the lease details. More
by joyceandneal1950
