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Germain BMW of Naples - Service Center

Naples, FL

4.9
953 Reviews

953 Reviews of Germain BMW of Naples - Service Center

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November 19, 2024

Dealership location is very convenient to where I live. The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle More

by dmeisen710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Germain BMW of Naples responded

Our team of professionals are dedicated to delivering only the best in customer care. Thank you for choosing Germain for your automotive needs. Best Regards, Flavio Galasso General Manager

November 13, 2024

Tona was simply the best. Prompt and courteous service, always with a smile. Will not hesitate to bring our 760 & X5 in whenever is necessary. More

by HPeters423
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Tona consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

November 13, 2024

Tona Zarrelli , was great all the work her team did to service my car was done professionally . Car was ready, and washed, by 3 pm. More

by Markathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Germain BMW of Naples responded

We appreciate your business and kind words regarding your service visit with Tona. Our team is happy to know she delivered a 5-star experience. Best Regards, Flavio Galasso General Manager

November 12, 2024

Sebastian in the service department is the best and friendliest to work with. He always goes out of his way to accommodate my service needs and very pleased. More

by dianna T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to share Sabastian's dedication to customer satisfaction. He works hard daily to ensure our guests receive only the best service experience possible. We all look forward to our continued relationship. Best Regards, Flavio Galasso General Manager

November 08, 2024

Chuck Griffith is the best and does a fantastic job with exceptional customer service. Thanks Chuck More

by ken.rusche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Germain BMW of Naples responded

Chuck is dedicated to customer satisfaction and we are fortunate to have him on our team taking great care of our valued guests. Best Regards, Flavio Galasso General Manager

November 07, 2024

Christine Barta did an exceptional job keeping me informed of the status of my service. Everyone I came in contact with was friendly and helpful. More

by Hawkeyetoo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal. We thank you for taking the time to leave our team this kind review. Best Regards, Flavio Galasso General Manager

November 06, 2024

Charles Griffith provided professional, timely, and comprehensive service for my recent visit. Went the extra mile to explore certain issues. The best dealership experience I have ever had over 40 year More

by Karl Spang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Germain BMW of Naples responded

Karl, thank you for telling us why you liked working with Chuck! Your satisfaction means the world to us, and we're pleased he was a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment. Best Regards, Flavio Galasso General Manager

November 06, 2024

Very courteous and professional from the minute I walked in the door. Couldn’t be happier More

by sglumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Germain BMW of Naples responded

We appreciate you leaving this positive feedback about our service team and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager

November 01, 2024

Chuck Griffith is always very attentive to my needs and questions. He was recommended to me by a good friend and I would highly recommend him. More

by Bmschaaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Germain BMW of Naples responded

Chuck and our staff are dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. We appreciate your continued business and kind words. Happy motoring! Best Regards, Flavio Galasso General Manager

November 01, 2024

A well-run BMW dealership that is attentive to its customers’ needs. Tona Zarrelli, our service, person, always takes good care of us. Good luck to you all in moving forward. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Germain BMW of Naples responded

Steve, thanks for sharing positive feedback on Tona. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager

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