Germain BMW of Naples

Chuck Griffith, service advisor, provided highly professional and attentive service for my vehicle. He ensured my vehicle service was completed as scheduled and kept me updated on the the status. professional and attentive service for my vehicle. He ensured my vehicle service was completed as scheduled and kept me updated on the the status. More

Customer service is very good, and the representative Rhoel Grey is very helpful.with advising me on the vehicle status Rhoel Grey is very helpful.with advising me on the vehicle status More

Fair, prompt and responsive. Our service representative Rhoel Gray is always helpful and on top of things. Our service representative Rhoel Gray is always helpful and on top of things. More

Met with service advisor Christine Barta for covered maintenance service on my BMW. Christine was very courteous and insured all requested services were done. My car was washed and vacuumed and I was maintenance service on my BMW. Christine was very courteous and insured all requested services were done. My car was washed and vacuumed and I was able to pick it up as promised. More

I was casually searching for a new car, and within 15 minutes of browsing online (no exaggeration whatsoever), I stumbled across a gorgeous, gently used BMW at Germain BMW in Naples. I mean, I didn’t eve minutes of browsing online (no exaggeration whatsoever), I stumbled across a gorgeous, gently used BMW at Germain BMW in Naples. I mean, I didn’t even make it to page 2 of the search results. Now.. I live in Atlanta, which isn't too far from Naples but it's not exactly around the corner. With a busy travel schedule ahead, test driving or even seeing the car in person wasn’t really an option. Honestly, I thought I’d just ask a few questions and maybe find something similar closer to home. Enter Derrick Brady. From the moment he introduced himself, he enthusiastically rattled off all the amazing specs this BMW had. As I started doing some comparisons, I quickly found myself in uncharted territory—I was about to put a down payment on a car I had never seen, never driven, and knew almost nothing about since I’d never owned a luxury car before. Talk about stepping into the unknown! Derrick was incredibly reassuring and made the whole process smooth and stress-free. He gave me complete confidence in the car, even though I was essentially making a blind purchase on something so life-changing. My only real requirements? A car that wasn’t too big and one that would make noise if I got too close to anything (priorities, right?). At no point did I feel rushed or pressured—just completely supported. The craziest part? I had never even sat in the driver’s seat of a BMW before! I was totally new to the whole process of buying from a dealership, handling the finances, and figuring out how to get the car to me. I don't want to forget to mention the financial specialist who informed me about car maintenance as well. Special thank you to Igor Brazilier for teaching me more about the packages to help maintain my vehicle's longevity. In the end, I’m absolutely thrilled with my new car, and I couldn’t be more grateful for Derrick and his team's help. If you’re thinking about buying a car from Germain BMW, even from a distance, you’re in great hands! Thank you, Derrick, and Thank you, Igor. More

My latest service at Germain was taken care by Sebastian Murzanski who first approached me while at the waiting area. He listed the items that would be inspected and assured me that those items would be tak Murzanski who first approached me while at the waiting area. He listed the items that would be inspected and assured me that those items would be taken care of. Within a reasonable amount he returned to where I was seated and explained everything that was done. In my opinion, Sebastian’s demeanor and courtesy towards a customer was an exemplary example of the type of service that Germain BMW offers. More

My BMW was damaged in a flash flood. Christine (Chris) Barta from the service department at Germain BMW in Naples was a fantastic resource and advocate for me. The car was repaired and s Christine (Chris) Barta from the service department at Germain BMW in Naples was a fantastic resource and advocate for me. The car was repaired and she handled every aspect of my service. I highly recommend working with Chris. More

Thanks to Tona Zarrelli, as always fast, thorough and professional service.Always a pleasure working with Tona. professional service.Always a pleasure working with Tona. More

Everyone from the young men that first took my car when I pulled into the service bay to my own personal assistant Tona Zarrelli were top notch. I would never go anywhere else for my BMW service. pulled into the service bay to my own personal assistant Tona Zarrelli were top notch. I would never go anywhere else for my BMW service. More

I always have an excellent service experience at Germain- especially since I live in a different city from where my car is located. Rhoel Gray goes above and beyond to make things easy and convenient and I especially since I live in a different city from where my car is located. Rhoel Gray goes above and beyond to make things easy and convenient and I appreciate that- as it isn't always the case at other dealers. Definitely highly recommend Germain BMW in North Naples! More