Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain BMW of Naples
Naples, FL
2,746 Reviews
From the latest new BMW models to high-quality pre-owned cars for sale, Germain BMW of Naples has it all. But we’re more than just a local new and pre-owned car dealership – we’re a family-owned business that’s equally committed to the Naples and Ft. Myers communities and the car shoppers within them. When you work with our local car dealers and service techs, you’re guaranteed quality at every turn. Contact us at 239-494-3545 or reach out to us online to discuss anything from our current BMW offers to available BMW services.
If you have any questions about our new or pre-owned BMWs, or BMW lease and financing specials, please don’t hesitate to give us a call at 239-494-3545. One of our friendly staff members will be happy to help. So, make your local dealer Germain BMW of Naples, FL, and let our world-class customer service amaze you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,746 reviews
February 07, 2026
Service was great. Rhoel Grey ervice rep was outstanding. In attitude and exceptional follow up. Rhoel Grey ervice rep was outstanding. In attitude and exceptional follow up. More
by Bcarguy
Employees Worked With
February 07, 2026
This dealership provides great customer service and it all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real as all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real asset to your company. More
by iamchrista
February 02, 2026
I needed a tire replacement for our X3 quickly. They had it in stock, installed it that day. In and out in about 1 hour, good as new. Plus, they put back spare tire and change tools, topped off flu They had it in stock, installed it that day. In and out in about 1 hour, good as new. Plus, they put back spare tire and change tools, topped off fluids, washed car. I simply drove it home, done! Price was reasonable. More
by JJ
Employees Worked With
Austin Lepinske
February 01, 2026
Just to let you know Jeremy Bongle is the reason I have my BMW serviced at Germain BMW. He is very up on service procedures and able to explain clearly the needs of my vehicle to assure it's continued tro my BMW serviced at Germain BMW. He is very up on service procedures and able to explain clearly the needs of my vehicle to assure it's continued trouble free performance. I take his help seriously. I live in Illinois and wait till our annual visit to Naples to perform the required mileage required services. Mark Lishhchynsky More
by mapko333
Employees Worked With
January 30, 2026
Rhoel Gray is the first person I am assigned to when I come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working for them. More
by kmclean
Employees Worked With
January 29, 2026
The service department is top-notch. Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he al Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he always is working hard to bring satisfaction to his customers. The reason for the four stars is that the sales department is not straightforward and missed a sale from me because of their lack of honesty. More
by Tashayennis
Employees Worked With
January 27, 2026
Tona Zarrelli at Germain BMW is the best! !! She always handles my service requirements professionally and promptly. !! She always handles my service requirements professionally and promptly. More
by rlevy94506
Employees Worked With
January 27, 2026
Rhoel Gray was very congenial, competent and me feel very welcome. I would go to Rhoel in the future. welcome. I would go to Rhoel in the future. More
by joanwerhane
Employees Worked With
January 26, 2026
Germain BMW’s service group is exceptional with Germain’s Service Rep, Rhoel Gray professional, competent, knowledgeable and courteous! Would recommend Rhoel and Germain BMW to everyone! Service Rep, Rhoel Gray professional, competent, knowledgeable and courteous! Would recommend Rhoel and Germain BMW to everyone! More
by Larry
Employees Worked With
