Gerald Subaru of North Aurora

We came to test drive a specific outback limited XT and set up an appointment with Nicole Iacullo with the intention of purchasing. She was very responsive when I was corresponding with her to set up our a set up an appointment with Nicole Iacullo with the intention of purchasing. She was very responsive when I was corresponding with her to set up our appointment. We arrived a little early and she was busy with another customer. She greeted us at our time and then informed us that the car we arranged to see was not available. The car was taken home by the finance manager. Didn’t know that employees take new cars home for personal use. Nicole gave us to another sales person who provided another car to drive. After we drove the outback, we pretty much were so disappointed by the whole experience that I realized I don’t want to ever purchase a car from this dealership. Why set up an appointment and waste my time. When we left, Nicole didn’t even notice. More

Very Positive Experience. Salesman Erik Zetterlof was great to work with. The sales manager and credit manager were also very helpful and good to do business with. great to work with. The sales manager and credit manager were also very helpful and good to do business with. More

I had the pleasure of mainly working with Sean and Jon. Online car shopping/ buying couldn’t have been any easier. I would highly recommend Gerald Subaru. Online car shopping/ buying couldn’t have been any easier. I would highly recommend Gerald Subaru. More

Jonathan DeWig sales Associate was friendly and knowledgeable both my husband and I enjoyed working with him. I would recommend him to anyone. Thanks Jon knowledgeable both my husband and I enjoyed working with him. I would recommend him to anyone. Thanks Jon More

Great follow up and customer service! The team made this a stress free purchase! It was great to even be called a few days after purchasing to make sure all was good! a stress free purchase! It was great to even be called a few days after purchasing to make sure all was good! More

Service personnel are always very respectful and accommodating. Last night during the snowstorm, my low tire pressure light went on. Delivering Meals on Wheels in the morning I had found a 3" screw accommodating. Last night during the snowstorm, my low tire pressure light went on. Delivering Meals on Wheels in the morning I had found a 3" screw in the parking lot by my car and had been worried I might have a flat. It was about 4:45pm when I called service. David Gonzazles told me if I could make it in by 5:30 they would be happy to fill my tires. It was about 5:10 when I finally made it in. I asked David if he could not just fill my tires but check my back tires (showing low) for an object since I am paranoid about getting a flat. He said his techs go home at 5:30 but one volunteered to stay a little later if necessary to complete the tire check. They checked all 4 tires with the spray and thankfully all are ok and my crazy mind was put at ease. Service is the most important thing to me when purchasing a vehicle - and your people are the best. I would not go anywhere else to get my Impreza serviced - your guys have always been honest and treat me with the utmost respect every time I come in. More

My family and I had a very positive experience at Gerald Subaru on Christmas Eve day. We were greeted by Faruq Solebo who made us feel welcome and comfortable from the start. He was knowledgeable, informa Subaru on Christmas Eve day. We were greeted by Faruq Solebo who made us feel welcome and comfortable from the start. He was knowledgeable, informative, and professional. The vehicles we drove were beautiful cars. They just were not the right fit for us. I would not hesitate to recommend both Faruq and the dealership to someone in the market for a Subaru. More

David, my advisor, was very helpful and kept me updated. Kent, the tech who worked on my car, fixed my car quickly. They cared about the safety and longevity of my car, which I haven't experienced at other Kent, the tech who worked on my car, fixed my car quickly. They cared about the safety and longevity of my car, which I haven't experienced at other Subaru dealerships in the area. More

We recently bought two cars at Gerald our salesperson was Eric Zetterlof. He was super to work with , knowledgeable, and helpful. He has followed up the sales with phone calls and links to review. We will Eric Zetterlof. He was super to work with , knowledgeable, and helpful. He has followed up the sales with phone calls and links to review. We will definitely use Eric and Gerald Subaru again . In the last 12 years we have purchased/leased 11 Subarus! More

The service department is a bunch of thieves who don’t do repairs properly. Head gaskets replaced on a 03 Legacy and less than 9,000 miles later bad again because they did not machines the heads, anyone who repairs properly. Head gaskets replaced on a 03 Legacy and less than 9,000 miles later bad again because they did not machines the heads, anyone who knows car repair 101 does this. Now I’m calling out on this and I’m not being called back, crickets. This is my mother-in-laws car, guess they figured they could screw an old lady. More